Desktop Support Level 2 - Careers at Robert Half
Robert Half
Desktop Support Level 2 - Careers at Robert Half
Job Description
About the Role
Join Robert Half's esteemed client in Woodland Hills, California, as a Desktop Support Level 2 Specialist. This full-time, onsite position offers a prime opportunity for seasoned IT professionals to deliver advanced technical support in a dynamic corporate environment. With a competitive salary of $33.25 per hour (approximately $69,160 annually based on a 40-hour week), you'll tackle complex desktop issues across Windows, Mac, and mobile platforms. Located in the heart of Woodland Hills, CA, this role demands 5 days a week on-site commitment, perfect for those who thrive in hands-on, collaborative settings. Robert Half, a leader in IT staffing, ensures rapid placement—reach out to Jimmy Escobar on LinkedIn or via email at Jimmy.Escobar@roberthalf.com, or call 424-270-9193 for immediate consideration.
Desktop support careers are booming in Woodland Hills, with demand for Level 2 experts skilled in Active Directory, Azure AD, and multi-platform troubleshooting. This position is ideal for IT specialists seeking stability, growth, and exposure to enterprise technologies like Cisco and Citrix. Whether you're optimizing Teams calls or deploying hardware, your expertise will directly impact business productivity.
Key Responsibilities
As a Desktop Support Level 2 professional, you'll be the go-to expert for end-users facing technical hurdles. Your days will involve advanced troubleshooting of Windows operating systems and Microsoft Office suite issues, ensuring minimal downtime. Dive deep into audio/video diagnostics, particularly Microsoft Teams functionality, to keep communication seamless in hybrid work environments.
Manage Active Directory and Azure AD with precision, handling user access, group policies, and security protocols. Leverage ticketing systems like ServiceNow or similar to log, prioritize, and resolve incidents efficiently, maintaining detailed documentation for audit trails. Expect hands-on work configuring Windows desktops, Mac computers, iPhones, and iPads— from initial setup to ongoing maintenance.
Network troubleshooting with Cisco tools and Citrix virtual desktops will be routine, alongside system updates, patch management, and performance optimizations. Collaborate cross-functionally to roll out IT solutions, and empower users through training on best practices. This role demands proactive problem-solving to elevate IT service delivery in Woodland Hills' vibrant tech scene.
Required Qualifications
To excel, bring proven experience in Level 2 desktop support, with deep knowledge of Windows OS, Microsoft Office, Active Directory, and Azure AD. Proficiency in Apple ecosystem support (Macs, iOS devices) and mobile device management is essential. Familiarity with ticketing systems, Cisco networking, Citrix, and Teams troubleshooting sets top candidates apart.
A solid track record in hardware/software diagnostics, network issue resolution, and user training is required. Onsite availability 5 days weekly in Woodland Hills, CA, is non-negotiable. Certifications like CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or Apple Certified Support Professional are highly valued. Strong communication skills and a customer-centric mindset will ensure success in this fast-paced role.
Why Join Us
Robert Half offers unparalleled support in your IT career journey. Enjoy competitive compensation, professional growth through ongoing training, and a collaborative team in Woodland Hills, California. This Desktop Support Level 2 position provides exposure to hybrid cloud environments (Azure AD), enterprise mobility, and modern collaboration tools—skills in high demand across Los Angeles County.
Woodland Hills boasts a thriving business hub with easy access to Warner Center amenities, top dining, and outdoor recreation in the Santa Monica Mountains. Benefit from Robert Half's reputation for excellence, fast placements, and career advancement opportunities. SEO-optimized for 'Desktop Support jobs Woodland Hills CA', 'Level 2 IT support California', and 'Robert Half IT careers', this is your gateway to long-term success. Apply today and elevate your tech career!
Locations
- Woodland Hills, California, United States
Salary
69,160 - 69,160 USD / yearly
65,000 - 75,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Windows operating systemsintermediate
- Microsoft Office applicationsintermediate
- Active Directoryintermediate
- Azure ADintermediate
- Teams call functionalityintermediate
- Ticketing systemsintermediate
- Apple devices support (iPhones, iPads, Macs)intermediate
- Cisco technologiesintermediate
- Citrix technologiesintermediate
- Hardware and software troubleshootingintermediate
Required Qualifications
- Solid background in troubleshooting software and hardware issues (experience)
- Proficiency with Active Directory and Azure AD (experience)
- Experience with Windows desktops, Mac computers, and mobile devices (experience)
- Knowledge of network-related issues and Cisco/Citrix technologies (experience)
- Strong problem-solving skills and ability to work onsite 5 days a week (experience)
- Experience providing guidance and training to end-users (experience)
Responsibilities
- Provide advanced desktop support, resolving technical issues related to Windows operating systems and Microsoft Office applications
- Diagnose and troubleshoot audio and video problems, including Teams call functionality
- Manage and maintain Active Directory and Azure AD, ensuring proper functionality and user access
- Utilize ticketing systems to track, document, and resolve support requests efficiently
- Configure and deploy hardware and software for Windows desktops, Mac computers, and mobile devices
- Maintain and support Apple devices, including iPhones and iPads, ensuring seamless operation
- Address network-related issues and assist with Cisco and Citrix technologies as needed
- Perform system updates, installations, and configuration management to optimize performance
- Collaborate with team members to implement solutions and improve overall IT service delivery
- Provide guidance and training to end-users on proper equipment usage and software functionality
Benefits
- general: Competitive hourly pay rate of $33.25/hour (equivalent to $69,160 annually)
- general: Full-time onsite role with stable employment through Robert Half
- general: Opportunity to work with cutting-edge technologies like Azure AD and Cisco
- general: Professional development and training opportunities
- general: Collaborative team environment in a premier Woodland Hills location
- general: Fast hiring process with direct recruiter contact
- general: Support from Robert Half's extensive network and career resources
Tags & Categories
Answer 10 quick questions to check your fit for Desktop Support Level 2 - Careers at Robert Half @ Robert Half.
Related Books and Jobs
Desktop Support Level 2 - Careers at Robert Half
Robert Half
Desktop Support Level 2 - Careers at Robert Half
Job Description
About the Role
Join Robert Half's esteemed client in Woodland Hills, California, as a Desktop Support Level 2 Specialist. This full-time, onsite position offers a prime opportunity for seasoned IT professionals to deliver advanced technical support in a dynamic corporate environment. With a competitive salary of $33.25 per hour (approximately $69,160 annually based on a 40-hour week), you'll tackle complex desktop issues across Windows, Mac, and mobile platforms. Located in the heart of Woodland Hills, CA, this role demands 5 days a week on-site commitment, perfect for those who thrive in hands-on, collaborative settings. Robert Half, a leader in IT staffing, ensures rapid placement—reach out to Jimmy Escobar on LinkedIn or via email at Jimmy.Escobar@roberthalf.com, or call 424-270-9193 for immediate consideration.
Desktop support careers are booming in Woodland Hills, with demand for Level 2 experts skilled in Active Directory, Azure AD, and multi-platform troubleshooting. This position is ideal for IT specialists seeking stability, growth, and exposure to enterprise technologies like Cisco and Citrix. Whether you're optimizing Teams calls or deploying hardware, your expertise will directly impact business productivity.
Key Responsibilities
As a Desktop Support Level 2 professional, you'll be the go-to expert for end-users facing technical hurdles. Your days will involve advanced troubleshooting of Windows operating systems and Microsoft Office suite issues, ensuring minimal downtime. Dive deep into audio/video diagnostics, particularly Microsoft Teams functionality, to keep communication seamless in hybrid work environments.
Manage Active Directory and Azure AD with precision, handling user access, group policies, and security protocols. Leverage ticketing systems like ServiceNow or similar to log, prioritize, and resolve incidents efficiently, maintaining detailed documentation for audit trails. Expect hands-on work configuring Windows desktops, Mac computers, iPhones, and iPads— from initial setup to ongoing maintenance.
Network troubleshooting with Cisco tools and Citrix virtual desktops will be routine, alongside system updates, patch management, and performance optimizations. Collaborate cross-functionally to roll out IT solutions, and empower users through training on best practices. This role demands proactive problem-solving to elevate IT service delivery in Woodland Hills' vibrant tech scene.
Required Qualifications
To excel, bring proven experience in Level 2 desktop support, with deep knowledge of Windows OS, Microsoft Office, Active Directory, and Azure AD. Proficiency in Apple ecosystem support (Macs, iOS devices) and mobile device management is essential. Familiarity with ticketing systems, Cisco networking, Citrix, and Teams troubleshooting sets top candidates apart.
A solid track record in hardware/software diagnostics, network issue resolution, and user training is required. Onsite availability 5 days weekly in Woodland Hills, CA, is non-negotiable. Certifications like CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or Apple Certified Support Professional are highly valued. Strong communication skills and a customer-centric mindset will ensure success in this fast-paced role.
Why Join Us
Robert Half offers unparalleled support in your IT career journey. Enjoy competitive compensation, professional growth through ongoing training, and a collaborative team in Woodland Hills, California. This Desktop Support Level 2 position provides exposure to hybrid cloud environments (Azure AD), enterprise mobility, and modern collaboration tools—skills in high demand across Los Angeles County.
Woodland Hills boasts a thriving business hub with easy access to Warner Center amenities, top dining, and outdoor recreation in the Santa Monica Mountains. Benefit from Robert Half's reputation for excellence, fast placements, and career advancement opportunities. SEO-optimized for 'Desktop Support jobs Woodland Hills CA', 'Level 2 IT support California', and 'Robert Half IT careers', this is your gateway to long-term success. Apply today and elevate your tech career!
Locations
- Woodland Hills, California, United States
Salary
69,160 - 69,160 USD / yearly
65,000 - 75,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Windows operating systemsintermediate
- Microsoft Office applicationsintermediate
- Active Directoryintermediate
- Azure ADintermediate
- Teams call functionalityintermediate
- Ticketing systemsintermediate
- Apple devices support (iPhones, iPads, Macs)intermediate
- Cisco technologiesintermediate
- Citrix technologiesintermediate
- Hardware and software troubleshootingintermediate
Required Qualifications
- Solid background in troubleshooting software and hardware issues (experience)
- Proficiency with Active Directory and Azure AD (experience)
- Experience with Windows desktops, Mac computers, and mobile devices (experience)
- Knowledge of network-related issues and Cisco/Citrix technologies (experience)
- Strong problem-solving skills and ability to work onsite 5 days a week (experience)
- Experience providing guidance and training to end-users (experience)
Responsibilities
- Provide advanced desktop support, resolving technical issues related to Windows operating systems and Microsoft Office applications
- Diagnose and troubleshoot audio and video problems, including Teams call functionality
- Manage and maintain Active Directory and Azure AD, ensuring proper functionality and user access
- Utilize ticketing systems to track, document, and resolve support requests efficiently
- Configure and deploy hardware and software for Windows desktops, Mac computers, and mobile devices
- Maintain and support Apple devices, including iPhones and iPads, ensuring seamless operation
- Address network-related issues and assist with Cisco and Citrix technologies as needed
- Perform system updates, installations, and configuration management to optimize performance
- Collaborate with team members to implement solutions and improve overall IT service delivery
- Provide guidance and training to end-users on proper equipment usage and software functionality
Benefits
- general: Competitive hourly pay rate of $33.25/hour (equivalent to $69,160 annually)
- general: Full-time onsite role with stable employment through Robert Half
- general: Opportunity to work with cutting-edge technologies like Azure AD and Cisco
- general: Professional development and training opportunities
- general: Collaborative team environment in a premier Woodland Hills location
- general: Fast hiring process with direct recruiter contact
- general: Support from Robert Half's extensive network and career resources
Tags & Categories
Answer 10 quick questions to check your fit for Desktop Support Level 2 - Careers at Robert Half @ Robert Half.
Related Books and Jobs