About the Role

Join Robert Half as a Desktop Support Specialist in the vibrant city of San Diego, California, and become a pivotal part of our client's dynamic IT team. This full-time position offers an exciting opportunity to deliver top-tier hands-on technical support to end-users while playing a crucial role in a major organization-wide migration from Google Workspace to Microsoft 365. If you're passionate about resolving hardware and software issues, ensuring seamless user experiences, and thriving in a collaborative environment, this role is your chance to shine. Located in sunny San Diego, CA, you'll support a diverse workforce across workstations, laptops, peripherals, and mobile devices, troubleshooting everything from OS glitches to connectivity woes. With Robert Half's backing, enjoy the stability of contract-to-hire opportunities and access to premier tech roles in one of the nation's top tech hubs.

This Desktop Support Specialist position demands Tier 1-2 expertise, blending daily user support with strategic migration efforts. You'll help users transition smoothly from Google tools like Drive, Gmail, and Docs to Microsoft's powerhouse suite including Outlook, OneDrive, SharePoint, and Teams. Expect a fast-paced setting where your problem-solving skills directly impact productivity and satisfaction. Robert Half specializes in placing top IT talent, and this role highlights our commitment to matching skilled professionals with innovative projects in San Diego's thriving job market.

Key Responsibilities

End-User Support Excellence

At the core of this role is providing exceptional Tier 1-2 technical support. You'll be the first point of contact for employees facing issues with desktops, laptops, printers, and mobile devices. Responsibilities include rapid troubleshooting of operating systems, productivity applications, network connectivity, and performance bottlenecks. Support onboarding by setting up new devices, creating accounts, and provisioning access, while handling offboarding to ensure secure transitions. Your customer-focused communication will be key, turning complex tech problems into simple solutions and maintaining a service-oriented mindset that builds user trust.

Systems Troubleshooting & Maintenance

Dive deep into Windows and macOS environments to diagnose and resolve hardware/software conflicts. Use industry-standard tools for device imaging, patching, and software deployments to keep systems up-to-date and secure. Enforce compliance with security policies, endpoint protection, and access controls. Meticulously document every issue and resolution in the ticketing system, creating knowledge articles that empower the team and reduce future incidents. Your proactive maintenance will minimize downtime and optimize workstation performance across the organization.

Google Workspace to Microsoft 365 Migration

This is your chance to lead during transformation! Assist with end-user readiness through training, mailbox migrations, file transfers from Google Drive to OneDrive/SharePoint, and workflow adaptations. Provide expert troubleshooting for Microsoft tools like Outlook setup, Teams collaboration, and Intune device management. Support critical cutovers, validate data integrity post-migration, answer user queries, and stabilize operations. Your hands-on involvement will ensure a smooth shift, minimizing disruptions and maximizing adoption of the new Microsoft ecosystem.

Collaboration & Operational Excellence

Work closely with IT infrastructure teams to escalate Tier 3 issues and contribute to broader projects. Manage asset inventories, support hardware lifecycle from procurement to decommissioning, and propose process improvements. Update internal documentation and best practices to foster a culture of continuous enhancement. Your insights will drive efficiency in San Diego's competitive IT landscape.

Required Qualifications

To succeed, bring 2+ years of IT support experience in hybrid Windows/macOS setups. Demonstrate proficiency in Google Workspace and Microsoft 365, especially migrations. Key skills include hardware diagnostics, OS troubleshooting, imaging/patching tools, ticketing systems (e.g., ServiceNow), and endpoint security. Strong soft skills like clear communication, customer service, and teamwork are essential. Certifications such as CompTIA A+, Microsoft 365 Fundamentals, or Apple Certified Support Professional are highly valued. A bachelor's degree in IT or related field is preferred, but hands-on experience trumps all.

Why Join Us

Robert Half offers unparalleled benefits, including competitive pay, health coverage, 401(k) matching, PTO, and career advancement. Work in San Diego's innovation hub with modern tools and supportive teams. Grow your expertise in migrations and support while building a lasting career. Apply now for Desktop Support Specialist roles at Robert Half and elevate your IT journey!