Desktop Support Technician II - Careers at Robert Half
Robert Half
Desktop Support Technician II - Careers at Robert Half
Job Description
About the Role
Robert Half is thrilled to present an exciting opportunity for a skilled Desktop Support Technician II, also known as an IT Support Specialist, in the vibrant city of Irving, Texas. This long-term contract-to-hire position offers a competitive pay range of $25-30 per hour and is perfect for professionals passionate about delivering top-tier technical support in the dynamic mortgage industry. As a key player on our client's IT team, you'll ensure seamless operations for end-users by troubleshooting hardware, software, and device issues. With Irving's booming tech scene and proximity to Dallas, this role combines professional growth with an unbeatable location in the heart of Texas' innovation hub.
Working for a leading player in the mortgage sector, you'll handle everything from configuring new laptops to resolving complex virus alerts, all while maintaining meticulous documentation. This 6-month contract-to-hire role provides stability and a clear path to permanent employment, making it ideal for IT support experts seeking career advancement. If you thrive in fast-paced environments and excel at client-focused problem-solving, join Robert Half and elevate your career in desktop support.
Key Responsibilities
Technical Support and Troubleshooting
Provide hands-on technical assistance to end-users, restoring services quickly and efficiently. Troubleshoot issues by analyzing the end-user environment, related technologies, and root causes, resolving most common problems on the spot. Maintain professionalism under pressure, offering courteous support to clients and colleagues alike.
Hardware and Software Management
Evaluate requests for hardware and software, recommending solutions that align with business needs and corporate standards. Configure new setups for desktops, laptops, monitors, printers, and mobile devices. Install software updates, address virus alerts, and conduct thorough testing to ensure optimal performance.
Documentation and Process Improvement
Develop and update comprehensive documentation for troubleshooting processes and incident resolutions. Identify opportunities to streamline operations, enhancing overall efficiency. Assist with facility moves, ensuring all equipment is correctly set up under supervision.
Vendor Coordination and Compliance
Coordinate warranty repairs with third-party vendors and manage hardware retirement, including secure data wiping. Ensure strict adherence to company policies and regulations, escalating concerns promptly to protect organizational integrity.
Required Qualifications
To succeed in this Desktop Support Technician II role, candidates should possess proven experience in IT support, with a strong grasp of hardware configuration, software deployment, and end-user assistance. Key qualifications include:
- Expertise in troubleshooting desktops, laptops, printers, and mobile devices
- Knowledge of virus remediation, software updates, and secure data handling
- Strong documentation skills for processes and incidents
- Ability to conduct user training and maintain composure in high-stress scenarios
- Experience with vendor management and compliance protocols
- Client-focused mindset with excellent communication abilities
Prior work in the mortgage or financial services industry is a plus, but versatile IT support professionals with 2+ years of experience will excel here.
Why Join Us
At Robert Half, we connect top talent like you with rewarding opportunities in Irving, TX. This role offers not just a paycheck but a launchpad for your IT career. Enjoy competitive $25-30 hourly pay, the potential for full-time conversion after 6 months, and immersion in a collaborative mortgage industry environment. Benefit from Robert Half's renowned support, including career coaching, skill-building resources, and access to exclusive job networks.
Irving, Texas, provides an ideal backdrop with its thriving business community, modern amenities, and easy access to DFW Airport. Contribute to process improvements, grow your technical expertise, and build lasting professional relationships. Apply now through Robert Half and step into a role where your skills make a real impact. Keywords: Desktop Support Technician jobs Irving TX, IT Support Specialist careers, contract-to-hire IT roles, mortgage industry tech support.
Locations
- Irving, Texas, United States
Salary
52,000 - 62,400 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Hardware and Software Troubleshootingintermediate
- End-User Technical Supportintermediate
- Desktop and Laptop Configurationintermediate
- Virus Detection and Remediationintermediate
- Software Installation and Updatesintermediate
- Printer and Mobile Device Supportintermediate
- Incident Documentation and Reportingintermediate
- Root Cause Analysisintermediate
- Vendor Coordination for Repairsintermediate
- Compliance and Policy Adherenceintermediate
Required Qualifications
- Experience in IT support within corporate environments, preferably mortgage industry (experience)
- Strong knowledge of hardware setup, software installation, and network troubleshooting (experience)
- Ability to maintain composure in high-pressure situations (experience)
- Excellent communication skills for user training and client interactions (experience)
- Proficiency in documentation and process improvement (experience)
- Familiarity with warranty repair processes and third-party vendor coordination (experience)
- Understanding of data security practices including secure data wiping (experience)
Responsibilities
- Evaluate hardware and software requests, providing solutions aligned with business needs and standards
- Configure and maintain end-user environments, including new hardware setup and software updates
- Provide direct technical support, restore services, conduct training, and coordinate repairs
- Install, support, and retire hardware like desktops, laptops, monitors, printers, and mobile devices
- Develop and update troubleshooting documentation and identify process improvements
- Assist with facility moves and equipment setup under supervision
- Ensure compliance with company policies and escalate issues as needed
- Troubleshoot user issues efficiently through environment analysis
- Investigate root causes of client issues with a client-focused approach
- Maintain professionalism and provide courteous assistance to users
Benefits
- general: Competitive hourly pay of $25-30 per hour
- general: Long-term contract-to-hire opportunity with potential for permanent placement
- general: Dynamic work environment in the mortgage industry
- general: Professional development through hands-on technical support experience
- general: Collaborative team setting with opportunities for process improvement contributions
- general: Support for work-life balance in a high-impact role
- general: Access to Robert Half's extensive career resources and job placement support
Tags & Categories
Answer 10 quick questions to check your fit for Desktop Support Technician II - Careers at Robert Half @ Robert Half.
Related Books and Jobs
Desktop Support Technician II - Careers at Robert Half
Robert Half
Desktop Support Technician II - Careers at Robert Half
Job Description
About the Role
Robert Half is thrilled to present an exciting opportunity for a skilled Desktop Support Technician II, also known as an IT Support Specialist, in the vibrant city of Irving, Texas. This long-term contract-to-hire position offers a competitive pay range of $25-30 per hour and is perfect for professionals passionate about delivering top-tier technical support in the dynamic mortgage industry. As a key player on our client's IT team, you'll ensure seamless operations for end-users by troubleshooting hardware, software, and device issues. With Irving's booming tech scene and proximity to Dallas, this role combines professional growth with an unbeatable location in the heart of Texas' innovation hub.
Working for a leading player in the mortgage sector, you'll handle everything from configuring new laptops to resolving complex virus alerts, all while maintaining meticulous documentation. This 6-month contract-to-hire role provides stability and a clear path to permanent employment, making it ideal for IT support experts seeking career advancement. If you thrive in fast-paced environments and excel at client-focused problem-solving, join Robert Half and elevate your career in desktop support.
Key Responsibilities
Technical Support and Troubleshooting
Provide hands-on technical assistance to end-users, restoring services quickly and efficiently. Troubleshoot issues by analyzing the end-user environment, related technologies, and root causes, resolving most common problems on the spot. Maintain professionalism under pressure, offering courteous support to clients and colleagues alike.
Hardware and Software Management
Evaluate requests for hardware and software, recommending solutions that align with business needs and corporate standards. Configure new setups for desktops, laptops, monitors, printers, and mobile devices. Install software updates, address virus alerts, and conduct thorough testing to ensure optimal performance.
Documentation and Process Improvement
Develop and update comprehensive documentation for troubleshooting processes and incident resolutions. Identify opportunities to streamline operations, enhancing overall efficiency. Assist with facility moves, ensuring all equipment is correctly set up under supervision.
Vendor Coordination and Compliance
Coordinate warranty repairs with third-party vendors and manage hardware retirement, including secure data wiping. Ensure strict adherence to company policies and regulations, escalating concerns promptly to protect organizational integrity.
Required Qualifications
To succeed in this Desktop Support Technician II role, candidates should possess proven experience in IT support, with a strong grasp of hardware configuration, software deployment, and end-user assistance. Key qualifications include:
- Expertise in troubleshooting desktops, laptops, printers, and mobile devices
- Knowledge of virus remediation, software updates, and secure data handling
- Strong documentation skills for processes and incidents
- Ability to conduct user training and maintain composure in high-stress scenarios
- Experience with vendor management and compliance protocols
- Client-focused mindset with excellent communication abilities
Prior work in the mortgage or financial services industry is a plus, but versatile IT support professionals with 2+ years of experience will excel here.
Why Join Us
At Robert Half, we connect top talent like you with rewarding opportunities in Irving, TX. This role offers not just a paycheck but a launchpad for your IT career. Enjoy competitive $25-30 hourly pay, the potential for full-time conversion after 6 months, and immersion in a collaborative mortgage industry environment. Benefit from Robert Half's renowned support, including career coaching, skill-building resources, and access to exclusive job networks.
Irving, Texas, provides an ideal backdrop with its thriving business community, modern amenities, and easy access to DFW Airport. Contribute to process improvements, grow your technical expertise, and build lasting professional relationships. Apply now through Robert Half and step into a role where your skills make a real impact. Keywords: Desktop Support Technician jobs Irving TX, IT Support Specialist careers, contract-to-hire IT roles, mortgage industry tech support.
Locations
- Irving, Texas, United States
Salary
52,000 - 62,400 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Hardware and Software Troubleshootingintermediate
- End-User Technical Supportintermediate
- Desktop and Laptop Configurationintermediate
- Virus Detection and Remediationintermediate
- Software Installation and Updatesintermediate
- Printer and Mobile Device Supportintermediate
- Incident Documentation and Reportingintermediate
- Root Cause Analysisintermediate
- Vendor Coordination for Repairsintermediate
- Compliance and Policy Adherenceintermediate
Required Qualifications
- Experience in IT support within corporate environments, preferably mortgage industry (experience)
- Strong knowledge of hardware setup, software installation, and network troubleshooting (experience)
- Ability to maintain composure in high-pressure situations (experience)
- Excellent communication skills for user training and client interactions (experience)
- Proficiency in documentation and process improvement (experience)
- Familiarity with warranty repair processes and third-party vendor coordination (experience)
- Understanding of data security practices including secure data wiping (experience)
Responsibilities
- Evaluate hardware and software requests, providing solutions aligned with business needs and standards
- Configure and maintain end-user environments, including new hardware setup and software updates
- Provide direct technical support, restore services, conduct training, and coordinate repairs
- Install, support, and retire hardware like desktops, laptops, monitors, printers, and mobile devices
- Develop and update troubleshooting documentation and identify process improvements
- Assist with facility moves and equipment setup under supervision
- Ensure compliance with company policies and escalate issues as needed
- Troubleshoot user issues efficiently through environment analysis
- Investigate root causes of client issues with a client-focused approach
- Maintain professionalism and provide courteous assistance to users
Benefits
- general: Competitive hourly pay of $25-30 per hour
- general: Long-term contract-to-hire opportunity with potential for permanent placement
- general: Dynamic work environment in the mortgage industry
- general: Professional development through hands-on technical support experience
- general: Collaborative team setting with opportunities for process improvement contributions
- general: Support for work-life balance in a high-impact role
- general: Access to Robert Half's extensive career resources and job placement support
Tags & Categories
Answer 10 quick questions to check your fit for Desktop Support Technician II - Careers at Robert Half @ Robert Half.
Related Books and Jobs