Director of Operations – Healthcare Practice in Southington, CT

Are you a seasoned operations leader ready to drive excellence in a thriving medical practice? Robert Half is proud to partner with a growing, privately held healthcare organization in the Southington, Connecticut area seeking a Director of Operations. This onsite role in their brand-new office offers a unique opportunity to lead during a period of rapid expansion, focusing on process improvement, workflow efficiency, and staff management. With over 25 years of dedicated service to the community and a team of more than 100 compassionate professionals, this practice is committed to patient-centered care. As Director of Operations, you'll execute strategic goals, optimize operations, and deliver outstanding financial and quality outcomes in healthcare operations.

About the Role

The Director of Operations will serve as a pivotal leader, overseeing daily practice operations in a fast-paced healthcare environment. Reporting to senior leadership, including the CFO and Practice Manager, you'll spearhead initiatives to standardize workflows, enhance clinic flow, and boost patient satisfaction. This position is ideal for professionals with proven healthcare practice experience who excel in process optimization and people management. Located in the Southington area of Connecticut, this full-time role offers competitive pay around $120,000 base with bonus potential, in a modern facility designed for efficiency and growth. If you're passionate about healthcare leadership, SEO-optimized job searches for 'Director of Operations jobs in Southington CT' or 'healthcare operations manager Connecticut' have led you here—apply through Robert Half today.

Key Responsibilities

In this high-impact role, your leadership will directly shape the practice's future. Key responsibilities include:

• Overseeing and developing four key department managers in Billing, Patient Services, Clinical, and Administration to ensure seamless team performance.
• Streamlining processes across patient services and clinical functions to eliminate bottlenecks and improve turnaround times.
• Standardizing and implementing workflows, policies, and procedures that promote operational efficiency and a consistent, exceptional patient experience.
• Managing budgets, monitoring key performance indicators (KPIs), and collaborating with finance and billing teams to optimize revenue cycle management.
• Optimizing clinic flow through strategic staffing, scheduling, and partnerships with clinical leaders to elevate patient satisfaction scores.
• Leading, mentoring, and developing managers and support staff, with hands-on involvement in hiring, onboarding, training, and retention strategies.
• Preparing detailed operational reports, dashboards, and actionable recommendations for presentation to executive leadership.
• Collaborating closely with the CFO and Practice Manager to support organizational expansion, ensuring smooth integrations and scalability.
• Identifying and implementing industry best practices to enhance patient experience, regulatory compliance, staff engagement, and overall practice performance.

These duties demand a strategic mindset and hands-on approach, making this one of the most rewarding healthcare operations leadership roles in Southington, CT.

Required Qualifications

To succeed, candidates must bring:

• Proven operations leadership experience in a fast-paced business or healthcare environment, with a track record of driving growth.
• Strong expertise in process optimization, people management, organizational strategy, and change management.
• Healthcare practice experience highly preferred, particularly in multi-department oversight including billing, clinical, and patient services.
• Demonstrated ability to manage budgets, analyze performance metrics, and improve revenue cycle outcomes.
• Experience in staff development, hiring, onboarding, and retention within a team-oriented setting.
• Proficiency in operational reporting, data analysis, and presenting insights to C-suite executives.
• Excellent communication and collaboration skills for working with diverse stakeholders like CFOs and clinical leaders.

A bachelor's degree in business administration, healthcare management, or a related field is required; an MBA or healthcare-specific certification is a plus.

Why Join Us?

This is more than a job—it's a chance to make a lasting impact. Lead operations in a state-of-the-art medical practice in Southington, CT, directly influencing growth and patient care excellence. Enjoy a competitive compensation package starting at $120,000 with bonus potential, plus benefits tailored to high-performers. Be part of a dedicated team delivering compassionate care in a brand-new office environment. Robert Half streamlines your career move—apply now or email your resume to Kelsey.Ryan@roberthalf.com. Keywords: healthcare operations jobs CT, Director of Operations Southington, medical practice leadership roles.

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