About the Role

Kirk Key Interlock, a proud member of the Sentric Safety Group, is excited to announce an exceptional career opportunity for a Dynamics 365 Support Administrator in North Canton, Ohio. This pivotal hands-on technofunctional role within our IT Applications Team reports directly to the Global Applications Lead and plays a critical role in delivering seamless day-to-day operational support for Microsoft Dynamics 365 Finance & Operations (D365 F&O). If you thrive in dynamic environments where your expertise in D365 administration directly impacts business stability and user productivity, this position is your chance to shine.

As a Dynamics 365 Support Administrator, you will be the go-to expert ensuring the platform's stability, performance, and reliability across all users. From managing critical updates to providing tiered support (1st to 3rd line), maintaining robust security protocols, and orchestrating comprehensive testing cycles, your contributions will empower finance, supply chain, and operational teams globally. Ideal for seasoned professionals with deep D365 F&O knowledge and a knack for troubleshooting complex workflows, this role offers the perfect blend of technical depth and user-focused service in a collaborative, innovative setting.

Key Responsibilities

Day-to-Day System Support

Deliver proactive and reactive support for D365 F&O, resolving user issues swiftly across finance modules, supply chain processes, and custom configurations. Handle everything from basic access requests to advanced troubleshooting, minimizing downtime and maximizing system uptime for our global workforce.

Update and Maintenance Management

Oversee the deployment of Microsoft updates, patches, and enhancements, conducting thorough impact assessments to safeguard business continuity. Coordinate with stakeholders to schedule maintenance windows that align with operational needs.

Security and Access Governance

Maintain stringent security roles, user permissions, and access controls within D365 F&O, ensuring compliance with industry standards and internal policies while enabling efficient workflows.

Testing and Quality Assurance

Lead testing cycles for new features, customizations, and upgrades, collaborating with end-users, developers, and the Global Applications Lead to validate functionality and performance.

User Enablement and Documentation

Create detailed documentation, knowledge base articles, and training materials. Communicate effectively with users across multiple regions, fostering self-service capabilities and reducing ticket volumes.

Required Qualifications

Technical Expertise

Proven hands-on experience as a Dynamics 365 F&O Administrator, with in-depth knowledge of finance and supply chain modules. Proficiency in system configuration, troubleshooting, and optimization is essential.

Workflow Proficiency

Solid understanding of core business processes including accounts payable/receivable, general ledger, procurement, inventory management, and order fulfillment within D365 environments.

Soft Skills and Experience

Exceptional problem-solving abilities, strong communication skills for multi-regional teams, and a commitment to documentation best practices. Prior experience in technofunctional support roles is highly preferred.

Additional Requirements

Bachelor's degree in IT, Computer Science, or related field; relevant certifications (e.g., MB-300, MB-310) are a plus. Ability to work independently and collaboratively in a fast-paced manufacturing/safety industry context.

Why Join Us?

Joining Kirk Key Interlock means becoming part of Sentric Safety Group, a leader in innovative safety solutions with a global footprint. We offer a competitive salary range of $85,000 - $110,000 (based on experience), comprehensive benefits including health coverage, 401(k) matching, generous PTO, and ongoing professional development. Work in our state-of-the-art facility in North Canton, Ohio, enjoying a supportive culture that values work-life balance, innovation, and career progression.

Robert Half partners with top employers like us to connect exceptional talent with rewarding Dynamics 365 careers. SEO-optimized for searches like 'Dynamics 365 Administrator jobs Ohio,' 'D365 F&O support roles North Canton,' and 'Microsoft Dynamics careers,' this opportunity stands out in the competitive IT job market. Apply today to elevate your career in enterprise resource planning support!