About the End User Services Analyst II Role at Robert Half

Join Robert Half's dynamic team as an End User Services Analyst II in Willis, Texas, and play a pivotal role in optimizing office operations through exceptional technical support. This contract position is perfect for IT professionals passionate about desktop support, hardware troubleshooting, and ensuring seamless end-user experiences. Located in the heart of Willis, TX, you'll support a forward-thinking organization by maintaining critical systems, resolving complex issues, and driving efficiency in end-user services. With Robert Half's reputation for connecting top talent with rewarding opportunities, this role offers hands-on experience with Windows OS, Apple devices, PC hardware, and network systems. Ideal for career growth in IT support, help desk, and technical services, this position demands strong problem-solving skills and a customer-first mindset. If you're seeking IT support jobs in Willis, TX, or end-user services careers near Houston, this is your chance to excel in a collaborative environment.

Key Responsibilities

As an End User Services Analyst II, your day-to-day will involve delivering top-tier technical support to keep operations running smoothly. You'll troubleshoot desktop hardware, software applications, and network connectivity issues, ensuring minimal downtime for end-users. Proficiency in resolving Windows operating system problems, supporting Apple MacBooks and iOS devices, and repairing PC hardware is essential. You'll maintain meticulous documentation of all procedures, system configurations, and work orders, creating a reliable knowledge base for the team. Collaboration is key—work alongside colleagues to manage asset inventory, track hardware lifecycles, and enforce configuration management standards for compliance and efficiency.

Expect to dive into research for complex technical challenges, implementing innovative solutions that prevent future issues. Assist in system migrations, software deployments, and hardware upgrades, coordinating efforts to minimize disruptions during transitions. Provide critical backup and recovery support for data and systems, safeguarding organizational assets. Prioritize customer satisfaction by promptly handling service desk tickets with professionalism and empathy. Uphold strict confidentiality and security protocols when managing sensitive information, contributing to a secure IT environment. Finally, support ongoing hardware refresh cycles, recommending replacements and upgrades to align with evolving business needs. This multifaceted role combines hands-on technical work with strategic contributions to IT infrastructure.

Required Qualifications and Skills

To succeed as an End User Services Analyst II with Robert Half in Willis, TX, candidates need proven experience in IT support environments. A strong background in desktop support, including hardware diagnostics, software installations, and network troubleshooting, is required. Expertise in Windows 10/11, Microsoft Office Suite, and Active Directory is crucial, alongside familiarity with Apple ecosystem devices like macOS, iPads, and iPhones. Knowledge of PC hardware components, peripherals, and common failure points is a must. Excellent documentation skills using tools like ServiceNow, Jira, or Microsoft Visio will set you apart.

Qualifications include 3+ years in end-user support or help desk roles, with demonstrated ability to manage asset inventories via tools like SCCM or Lansweeper. Experience with system imaging, migrations (e.g., from Windows 7 to 11), and deployment projects is highly valued. Soft skills matter too: superior communication for user interactions, analytical thinking for root-cause analysis, and a proactive approach to problem-solving. Certifications such as CompTIA A+, ITIL Foundation, or Apple Certified Support Professional are advantageous. Must be detail-oriented, able to multitask in a fast-paced setting, and committed to data security best practices like encryption and access controls. This role suits self-starters ready to thrive in contract-based IT support jobs in Texas.

Why Join Robert Half in Willis, TX?

Robert Half offers more than just a job—it's a gateway to professional excellence in the staffing industry. This End User Services Analyst II position provides competitive compensation at $29.03 per hour (approximately $60,382 annually based on full-time hours), with the flexibility of contract work. Benefit from Robert Half's vast network, gaining exposure to diverse technologies and potential pathways to permanent roles. Work in Willis, Texas—a growing community near The Woodlands and Houston—enjoying a supportive team culture that values innovation and work-life balance.

Stand out with SEO-optimized career growth: build expertise in high-demand skills like endpoint management, cybersecurity basics, and cloud-integrated support. Robert Half invests in your success through training resources and mentorship. Join us to make an impact on end-user satisfaction, streamline operations, and advance your IT career. Apply now for this premier technical support opportunity in Willis, TX and become part of a legacy of excellence. (Word count: 852)