About the End User Support Engineer Role at Robert Half

Robert Half is seeking a talented End User Support Engineer to join our dynamic IT team in Jacksonville, Florida. This full-time position is perfect for a macOS expert passionate about endpoint management, security compliance, and delivering exceptional technical support. As an End User Support Engineer, you will specialize in managing and maintaining macOS devices across our enterprise environment using cutting-edge tools like Jamf Pro. Located in the heart of Jacksonville, FL, this role offers the chance to work with the latest Apple technologies while ensuring our systems meet the highest standards of performance, security, and compliance.

In this critical role, you'll be the go-to expert for all macOS-related challenges, providing tier-3 support and implementing automation solutions that drive efficiency. If you thrive in fast-paced environments, love scripting and policy development, and have a proven track record with Jamf Pro, this opportunity at Robert Half will allow you to make a tangible impact. Jacksonville's growing tech scene combined with Robert Half's reputation as a leader in professional services makes this an ideal position for career advancement in IT support and endpoint management.

Key Responsibilities

• Administer and configure Jamf Pro to manage the full lifecycle of macOS devices, from enrollment and patching to compliance enforcement and decommissioning.
• Develop custom policies, scripts (using Bash, Python, or Swift), and configuration profiles to automate routine tasks, enhance security postures, and streamline device provisioning.
• Partner closely with the Information Security team to enforce enterprise standards, including full-disk encryption via FileVault, timely OS updates, and strict application whitelisting.
• Deliver advanced tier-3 technical support for complex macOS issues involving hardware diagnostics, kernel panics, third-party app conflicts, and peripheral integrations.
• Integrate Jamf Pro seamlessly with Microsoft Intune, Active Directory, Azure AD, or other identity providers to enable hybrid management and single sign-on capabilities.
• Maintain comprehensive documentation, including standard operating procedures (SOPs), troubleshooting guides, and knowledge base articles accessible via tools like Confluence or ServiceNow.
• Proactively monitor device health metrics, compliance status, and update deployment success rates using Jamf Pro dashboards and reporting features.
• Lead macOS major and minor upgrade projects, including testing in staging environments, phased rollouts, and post-upgrade validation.
• Manage application deployment strategies with Jamf Pro's Self Service portal and VPP (Volume Purchase Program) for efficient software distribution.
• Coordinate with Apple authorized resellers and vendors for hardware procurement, RMA processes, and end-of-life device recycling in line with e-waste regulations.

Required Qualifications for Success

To excel as our End User Support Engineer, you need hands-on experience with macOS administration and Jamf Pro in enterprise settings. Ideal candidates hold certifications like Jamf Pro Certified Admin (JPCA) or Apple Certified Support Professional (ACSP). A bachelor's degree in Computer Science, IT, or a related field is preferred, along with 3+ years of relevant experience. Key skills include proficiency in scripting for automation, deep knowledge of macOS security frameworks (e.g., TCC, Gatekeeper), and familiarity with MDM integrations. Strong problem-solving abilities, excellent communication, and the capacity to document processes clearly are essential. Experience with hybrid environments (macOS alongside Windows via Intune) is a plus.

Why Join Robert Half in Jacksonville, FL?

At Robert Half, we invest in your growth with ongoing training, certification support, and clear paths to senior roles like Senior Endpoint Engineer or IT Manager. Enjoy a competitive salary around $65,000 annually, plus comprehensive benefits including health coverage, 401(k) matching, generous PTO, and wellness perks. Work in a collaborative, modern office in sunny Jacksonville, Florida, with opportunities for hybrid flexibility. Be part of a company ranked #1 among staffing firms by Forbes, contributing to innovative IT solutions for top clients. Apply now to elevate your career in macOS endpoint support!

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