About the ERP Technical Support Engineer Role

Join Robert Half's dynamic team in Avon, Ohio, as an ERP Technical Support Engineer specializing in Infor CloudSuite Industrial (CSI). This full-time position offers a unique opportunity to oversee the technical backbone of enterprise resource planning systems across multiple sites in the Greater Cleveland area. As a key player in our client's operations, you will ensure seamless ERP functionality, driving business efficiency and innovation. With a competitive salary of $100,000, this role is perfect for seasoned IT professionals passionate about ERP technologies, system optimization, and delivering Tier 3 support. Robert Half is proud to connect top talent with leading employers, and this position exemplifies our commitment to placing experts in high-impact roles within the manufacturing and industrial sectors.

In this hands-on position, you'll collaborate with cross-functional teams—including IT, operations, and business stakeholders—to design, implement, and maintain robust Infor CSI solutions. Whether you're troubleshooting complex issues, automating workflows, or planning disaster recovery, your expertise will directly support organizational goals. Avon, Ohio, provides an ideal location with its proximity to Cleveland's thriving business hub, offering a balance of professional growth and quality of life in the Midwest.

Key Responsibilities

Technical Solution Development and Implementation

Take ownership of developing and implementing technical solutions within the Infor CloudSuite Industrial platform. This involves translating business objectives into scalable ERP configurations that enhance operational efficiency. You'll conduct thorough requirement analysis to ensure systems meet functional, performance, and security standards, while performing rigorous testing to validate all customizations.

Advanced ERP Support and Troubleshooting

Serve as the go-to Tier 3 support engineer for ERP-related challenges. Diagnose and resolve complex technical issues swiftly, minimizing downtime and optimizing system performance across multi-site environments. Your proactive approach to monitoring, alerting, and patching will be crucial for maintaining peak operations.

Documentation, Training, and Continuous Improvement

Maintain comprehensive system documentation and user guides, while delivering targeted training sessions to empower end-users. Identify opportunities for process enhancements and collaborate on continuous improvement initiatives. Leverage scripting and automation tools to streamline workflows, boosting productivity and reducing manual efforts.

System Maintenance and Business Continuity

Execute regular updates, ensure data quality and integrity, and develop disaster recovery plans to safeguard against disruptions. Travel to various sites will be required to support ERP implementations, upgrades, and on-site maintenance, ensuring enterprise-wide consistency.

Required Qualifications

To excel in this ERP Technical Support Engineer role, candidates must bring proven experience with Infor CloudSuite Industrial and a strong track record in ERP environments. Key qualifications include expertise in system configuration, customization, and Tier 3 troubleshooting; proficiency in scripting for automation; and skills in system monitoring and disaster recovery. A bachelor's degree in Computer Science, Information Technology, or a related field is preferred, along with 5+ years of hands-on ERP experience. Excellent problem-solving abilities, cross-functional collaboration skills, and the flexibility to travel are essential. Certifications in Infor CSI or related ERP platforms will set you apart. Robert Half values diverse backgrounds and seeks candidates who thrive in fast-paced, team-oriented settings.

Why Join Us at Robert Half?

Robert Half offers more than just a job—it's a career launchpad. Enjoy a disclosed salary of $100,000, comprehensive benefits including health insurance, 401(k) matching, PTO, and professional development. Work in Avon, Ohio, part of the vibrant Greater Cleveland region, with opportunities for growth in ERP consulting and IT support. Our partnership with top employers ensures stability and advancement. SEO-optimized for 'ERP Technical Support Engineer jobs in Avon OH', 'Infor CloudSuite Industrial careers', and 'Tier 3 ERP support roles Cleveland', this position attracts the best talent. Apply today through Robert Half and elevate your career in enterprise technology! (Word count: 812)