ERP/CRM Configuration SME - Join Robert Half in Columbia, South Carolina

Robert Half is thrilled to announce an exciting opportunity for a skilled ERP/CRM Configuration Subject Matter Expert (SME) to join our dynamic team in Columbia, South Carolina. As a leader in staffing and consulting services, Robert Half specializes in connecting top talent with innovative organizations seeking expertise in enterprise resource planning (ERP) and customer relationship management (CRM) systems, particularly Salesforce.com. This full-time role is perfect for a seasoned professional passionate about optimizing Salesforce platforms, driving process improvements, and delivering exceptional user experiences. If you thrive in managing complex CRM configurations, conducting system audits, and collaborating with cross-functional teams, this position offers the chance to make a significant impact while advancing your career with a globally recognized firm.

In this critical role, you'll serve as the go-to expert for Salesforce administration, ensuring seamless operations for a medium-sized user base. Columbia, SC, known for its vibrant business community and growing tech sector, provides an ideal backdrop for this position. With Robert Half's commitment to professional growth, you'll have access to cutting-edge tools, ongoing training, and a supportive environment that fosters innovation in ERP/CRM solutions.

About the Role

As an ERP/CRM Configuration SME, you will be the primary administrator for the Salesforce.com platform, handling everything from daily maintenance to strategic upgrades. This role demands a deep understanding of Salesforce ecosystems, including customization, integration, and optimization. You'll work closely with stakeholders to translate business needs into technical solutions, ensuring the CRM system aligns perfectly with organizational goals. Beyond technical expertise, this position emphasizes user empowerment through training and clear communication, making you the bridge between end-users, vendors, and development teams. Ideal candidates are proactive problem-solvers who excel in independent work while thriving in collaborative settings. This opportunity is tailored for those with hands-on experience in Salesforce development and administration, ready to elevate their career in a high-impact SME capacity.

Key Responsibilities

Your day-to-day will be diverse and rewarding, focusing on maintaining peak system performance and driving efficiency. Key responsibilities include:

• Serving as the primary Salesforce.com administrator for a medium-sized user base, handling account provisioning, permissions, and access controls.
• Performing routine maintenance tasks such as creating and customizing dashboards, adjusting workflows, generating insightful reports, and troubleshooting issues.
• Conducting regular system audits to identify performance gaps and coordinating seamless upgrades to the latest Salesforce features and security patches.
• Managing organizational data feeds, ensuring accurate data synchronization and integration with third-party ERP systems or other enterprise tools.
• Collaborating with business stakeholders to evaluate, scope, prioritize, and implement new development requests, from simple customizations to complex Apex triggers.
• Developing and refining scalable processes that support administrative tasks, software development lifecycles, and robust change management protocols.
• Delivering hands-on training sessions for new users and creating ongoing programs to enhance skills across the organization, promoting Salesforce best practices.
• Acting as a key liaison between end-users, external vendors, and internal development teams to facilitate smooth project execution and issue resolution.
• Working independently with users to gather detailed requirements, define functional specifications, and document solutions for long-term maintainability.

These responsibilities highlight the SME's role in not just maintaining but transforming CRM capabilities into strategic assets.

Required Qualifications

To succeed, candidates should possess:

• 3+ years of proven experience as a Salesforce Administrator or Developer, with Salesforce certification (e.g., Administrator, Advanced Administrator, or Platform Developer) highly preferred.
• Expert-level proficiency in Salesforce.com platform features, including Sales Cloud, Service Cloud, and custom objects.
• Demonstrated ability to manage medium to large user bases, perform system audits, and execute upgrades with minimal downtime.
• Strong skills in data management, integration tools like MuleSoft or Zapier, and workflow automation (Process Builder, Flows).
• Excellent stakeholder collaboration, requirements gathering, and documentation abilities.
• Proven track record in user training, process development, and change management within CRM environments.
• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
• Ability to work independently in a fast-paced environment while communicating effectively with technical and non-technical audiences.

Experience with ERP integrations (e.g., NetSuite, SAP) is a plus, along with familiarity with Agile methodologies.

Why Join Us

At Robert Half, we invest in our people as much as our clients. Joining our Columbia, SC team means accessing competitive compensation estimated at $95,000-$125,000 annually (based on experience), comprehensive benefits including health insurance, 401(k) matching, paid time off, and professional development opportunities like Salesforce certification reimbursements. Enjoy a collaborative culture, flexible work options, and the chance to work on cutting-edge projects with Fortune 500 clients. Robert Half is an equal opportunity employer committed to diversity and inclusion. Apply today to become our next ERP/CRM Configuration SME and shape the future of CRM excellence!

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