Field Technical Support Engineer - Join Robert Half in Louisville, Kentucky

Are you a tech-savvy professional passionate about hands-on IT support? Robert Half is seeking a dedicated Field Technical Support Engineer for an exciting contract-to-permanent role in Louisville, Kentucky, United States. This position offers the perfect blend of in-office collaboration and field travel, where you'll ensure seamless hardware, software, and network functionality for our clients. With a competitive starting rate of $27.50 per hour (approximately $57,200 annually based on full-time hours), this opportunity is ideal for IT specialists looking to advance their careers in a dynamic environment. If you're skilled in troubleshooting desktops, printers, mobile devices, and more, apply now to become part of Robert Half's premier talent network.

About the Role

As a Field Technical Support Engineer at Robert Half, you'll provide critical on-site and remote technical assistance, keeping systems running smoothly across diverse worksites. This role demands a proactive problem-solver who thrives in fast-paced settings, balancing daily office tasks with travel to client locations in Louisville and surrounding areas. You'll work closely with IT teams to deploy new equipment, resolve complex issues, and drive technological enhancements. Robert Half, a leader in staffing and consulting, values innovation and employee growth, offering pathways from contract to full-time employment with exceptional benefits. Perfect for those searching for IT support jobs in Louisville, KY, field engineer careers, or technical support roles near me.

Key Responsibilities

Your day-to-day will involve a wide range of hands-on tasks essential to IT operations:

• Diagnose and resolve hardware, software, and network connectivity issues with speed and precision, minimizing downtime for users.
• Install, configure, and maintain desktops, printers, and mobile devices while adhering to strict company security and compliance standards.
• Prepare workstations for new hires through imaging, software setup, and hardware assembly, ensuring a smooth onboarding experience.
• Execute critical updates, patches, and maintenance on operating systems and applications to safeguard against vulnerabilities.
• Conduct basic network troubleshooting and partner with senior engineers to optimize connectivity and performance.
• Document all technical interventions, resolutions, and inventory meticulously for audit readiness and future reference.
• Deliver user-friendly support to colleagues at all tech proficiency levels, fostering a positive IT experience.
• Handle backups, implement security configurations, and perform preventive maintenance to proactively avoid disruptions.
• Travel to remote worksites as required, providing setup, support, and troubleshooting for field operations.
• Contribute to IT innovation by collaborating on system upgrades and process improvements with leadership.

Required Qualifications

To excel in this Field Technical Support Engineer position, you'll need:

• 2+ years of experience in field or desktop support, with expertise in hardware diagnostics, software installation, and mobile device management.
• Proficiency in tools like Active Directory, Microsoft Office, imaging software (e.g., SCCM, Ghost), and common printers (HP, Epson).
• Strong knowledge of Windows/macOS operating systems, basic networking (TCP/IP, Wi-Fi), and cybersecurity best practices.
• Excellent communication skills to explain technical concepts simply and build rapport with end-users.
• Ability to lift equipment (up to 50 lbs) and travel locally/regional (valid driver's license required).
• A+ certification or equivalent preferred; CompTIA Network+ a plus.
• Detail-oriented mindset with proven time management in deadline-driven environments.
• Enthusiasm for continuous learning in evolving IT landscapes.

This role suits self-starters who enjoy variety—from office-based imaging to on-site printer fixes—and are committed to top-tier service.

Why Join Us at Robert Half?

Robert Half offers more than a job; it's a launchpad for your IT career. Enjoy contract-to-permanent stability, competitive pay, and perks like full health coverage, 401(k) matching, PTO, and certification support. Our Louisville team provides mentorship, state-of-the-art tools, and travel reimbursements, all within a collaborative culture. Join thousands of professionals who've advanced through Robert Half—search no further for technical support engineer jobs Louisville KY or Robert Half careers. With growing demand for skilled field engineers, this is your chance to shine. Apply today and elevate your tech journey!

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