About the Financial Aid Office Assistant Role

Robert Half is proud to partner with a leading higher education institution in Baltimore, Maryland, to find a dedicated Financial Aid Office Assistant. This full-time position offers a rewarding opportunity to support students in achieving their educational dreams through effective financial aid administration. As a Financial Aid Office Assistant, you will serve as the frontline contact for students, families, and staff, providing essential administrative support, customer service, and operational coordination. Working in the dynamic environment of higher education, you will handle everything from FAFSA applications to compliance with federal regulations, ensuring smooth processes that enable student success.

This role is ideal for detail-oriented professionals passionate about education and student support. With a competitive starting salary context of $20 per hour (approximately $41,600 annually based on full-time hours), this position through Robert Half provides stability, growth potential, and the chance to make a tangible impact on the Baltimore community. Join our network of top talent and contribute to an institution committed to accessible higher education.

Key Responsibilities

The Financial Aid Office Assistant plays a pivotal role in maintaining efficient office operations and delivering exceptional service. Here are the core duties:

• FAFSA and Application Support: Guide students through the Free Application for Federal Student Aid (FAFSA) and other financial aid applications, troubleshooting issues and ensuring complete submissions.
• Documentation Processing: Review, process, and verify financial aid documents, including income statements, tax returns, and verification worksheets, to maintain accuracy and compliance.
• Record Management: Update and maintain confidential student records in compliance with FERPA (Family Educational Rights and Privacy Act) regulations, using secure databases and systems.
• Inquiry Response: Provide prompt, accurate responses to inquiries about grants, loans, scholarships, work-study programs, and repayment options via phone, email, and in-person interactions.
• Interdepartmental Coordination: Collaborate with admissions, registrar, and bursar offices to facilitate seamless data sharing and resolve cross-departmental issues.
• Eligibility Verification: Assess student eligibility for federal (Pell Grants, Direct Loans), state, and institutional aid programs using established criteria and software tools.
• Deadline Tracking: Monitor critical deadlines for aid disbursement, renewals, and appeals, ensuring timely processing to avoid delays in student funding.
• Outreach Initiatives: Participate in student outreach events, workshops, and financial literacy programs to educate on budgeting, debt management, and aid opportunities.
• Regulatory Compliance: Support adherence to U.S. Department of Education regulations, including Title IV funding requirements, through audits, reporting, and training.

Required Qualifications

To excel in this Financial Aid Office Assistant position, candidates should possess:

• A high school diploma or GED; an associate's or bachelor's degree in business administration, education, or a related field is highly preferred.
• 1-2 years of experience in administrative support, customer service, or financial aid within higher education, non-profits, or banking.
• Strong working knowledge of FAFSA, COD (Common Origination and Disbursement), and NSLDS (National Student Loan Data System).
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook), Banner, PeopleSoft, or similar student information systems.
• Exceptional communication skills, both verbal and written, with the ability to explain complex financial concepts simply.
• Impeccable organizational skills and attention to detail for managing high volumes of data and deadlines.
• Demonstrated commitment to confidentiality and ethical handling of sensitive student information per FERPA guidelines.
• Ability to thrive in a fast-paced office environment, multitasking while maintaining accuracy and empathy.

Robert Half values diverse backgrounds and provides equal opportunity employment. Bilingual candidates (Spanish/English) are encouraged to apply, given Baltimore's vibrant student demographics.

Why Join Us at Robert Half?

Partnering with Robert Half means accessing premier opportunities in Baltimore's thriving higher education sector. Enjoy competitive compensation at $20/hour, weekly pay, and benefits like health insurance, 401(k) matching, and PTO. Gain hands-on experience in financial aid administration, with pathways to senior roles like Financial Aid Advisor or Coordinator. Our supportive team fosters professional growth through training in evolving regulations and software. Contribute to student success in Baltimore, Maryland, while building a stable career. Apply today through Robert Half's network for immediate consideration in this impactful full-time role. Keywords: Financial Aid Jobs Baltimore, Higher Education Careers MD, FAFSA Assistant Positions.