About the Role

Are you a customer-focused professional with a knack for organization and logistics? Join Robert Half in partnering with a leading logistics company in Honolulu, Hawaii, as a General Office Clerk/Customer Experience Specialist. This dynamic dual-role position places customers at the heart of everything you do, combining exceptional customer service with essential office administration tasks in the fast-paced world of freight and logistics. Located in the vibrant heart of Honolulu, you'll be the go-to person for resolving inquiries, processing orders, and ensuring seamless freight movements. If you thrive in a multifaceted environment and prefer to work locally in Hawaii, this opportunity offers stability, growth, and the chance to contribute to a company that values customer satisfaction above all.

At Robert Half, we connect top talent like you with rewarding careers. This full-time role emphasizes putting customers first while handling critical behind-the-scenes operations. From coordinating with overseas agents to preparing end-of-day documentation, you'll play a pivotal role in keeping shipments on track and clients happy. Preference is given to Hawaii residents due to the on-site nature of the job—no relocation assistance, but endless aloha spirit!

Key Responsibilities

Customer Experience Excellence

Deliver outstanding service by answering customer inquiries, resolving issues promptly, and gathering valuable feedback to improve processes. Provide timely shipment status updates and quotations to customers and overseas agents, ensuring transparency and trust in every interaction.

Logistics and Freight Coordination

Coordinate freight movements across teams, liaise with third-party trucking partners for efficient pickups and deliveries, and collaborate with internal departments to streamline operations. Prepare end-of-day documents for next-day jobs, keeping everything organized for peak performance.

Administrative and Financial Tasks

Handle data entry, filing, and general office support while processing key documentation like Interim Receipts, freight invoices, and labels. Manage customer invoicing and vendor invoice accruals with accuracy and efficiency, supporting the financial backbone of logistics.

Required Qualifications

To succeed in this role, you'll need a blend of customer service savvy, administrative prowess, and logistics know-how. A high school diploma or equivalent is required, with prior experience in customer service, office clerk duties, or logistics highly preferred. Key skills include proficiency in Microsoft Office (especially Excel for data handling), strong communication for customer interactions, and meticulous attention to detail for documentation.

Candidates should demonstrate excellent multitasking in a fast-paced setting, problem-solving abilities for issue resolution, and a customer-centric mindset. Current residency in Hawaii is strongly preferred due to immediate on-site requirements. Familiarity with freight processes, invoicing, and shipment tracking is a plus. If you're organized, proactive, and passionate about making customers' experiences exceptional, we're looking for you!

Why Join Us

Partnering with Robert Half means more than just a job—it's a career launchpad in Honolulu's thriving logistics sector. Enjoy competitive pay at $21 per hour (approximately $43,680 annually based on full-time hours), weekly paychecks, and the prestige of working with a top-tier staffing leader. Immerse yourself in Hawaii's paradise while contributing to a company that prioritizes work-life balance and professional growth.

Beyond the paycheck, benefit from a supportive team culture, opportunities for skill-building in logistics and customer service, and Robert Half's exclusive employee perks like training resources and career coaching. Work in the stunning Honolulu environment, where ocean breezes meet professional ambition. This role is perfect for locals seeking stability without the hassle of commuting from afar. To apply, call us today at 808-531-0800 and take the first step toward your next adventure in customer experience and office excellence. Join Robert Half and elevate your career in Hawaii's logistics hub—apply now and experience the difference!

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