About the Role

Join Robert Half as a Hardware Engineer I (Tier 2 Deskside / Systems Technician) in our secure, enterprise IT environment. This full-time, onsite position in Rockville, Maryland, offers the chance to deliver critical 24x7x365 operational support to end users. You'll be the go-to expert for deskside assistance, system deployments, and coordination with senior teams, ensuring seamless IT operations in a fast-paced, high-availability setting. With some travel required between Rockville, MD and Bluemont, VA, this role demands strong troubleshooting, communication, and organizational skills. Ideal for IT professionals passionate about hardware support, Windows systems, and enterprise IT service delivery. Robert Half provides contract-to-hire opportunities in top-tier organizations, helping you advance your career in IT support.

Key Responsibilities

As a Tier 2 Deskside / Systems Technician, your day-to-day will focus on hands-on support and operational excellence:

• Onsite Deskside Support: Act as the primary contact for break/fix issues on desktops, laptops, thin clients, and mobile devices. Deploy and configure Windows 10/11 systems non-disruptively to minimize user impact.
• Tiered Escalation & Collaboration: Handle Tier 2 support, partnering with Tier 3 for complex escalations, changes, and upgrades. Provide clear communication and timely status updates to end users and stakeholders.
• IT Operations & Exercises: Support practice, mock, and live DR/COOP continuity exercises. Serve as on-site technical 'hands' for remote teams during network or systems activities.
• Asset & Documentation Management: Assist in procurement, tracking, deployment, and disposal of hardware/software assets. Maintain meticulous records in ServiceNow ITSM, adhering to time-to-resolution standards.

Systems & Operations Support

• Ensure high-availability through redundancy, virtualization best practices, routine maintenance, patches, backups, and recovery.
• Review systems for security updates and readiness for exercises or threats.
• Deliver on-call after-hours support for production issues and escalate unresolved matters to leadership.

Required Qualifications

To succeed, bring these essential skills and experience:

• Proven Tier 2 deskside support in enterprise environments with Windows 10/11 expertise.
• Strong hands-on experience with hardware deployment, configuration, and troubleshooting.
• Proficiency in ITSM tools like ServiceNow for ticketing and documentation.
• Ability to thrive in 24x7 operations, including on-call rotations and travel between sites.
• Excellent customer service, communication, and problem-solving skills.
• Familiarity with high-availability systems, virtualization, and asset lifecycle management.
• Customer-focused mindset with organizational prowess in fast-paced settings.

Robert Half values diverse talent; relevant certifications (e.g., CompTIA A+, Microsoft Certified) are a plus.

Why Join Us

At Robert Half, you'll gain exposure to cutting-edge IT in secure environments while building a rewarding career. Enjoy competitive pay ($55,000-$75,000 estimated annually based on Rockville, MD market rates), full benefits including health coverage, 401(k) matching, PTO, and professional growth opportunities. Work with a supportive team committed to your success, with paths to permanent roles and advancement. Be part of an organization driving IT innovation—apply today for Hardware Engineer I and elevate your IT support career in Rockville, Maryland!

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