Health Information Specialist - Join Robert Half in Cooperstown, NY

Are you a detail-oriented professional with a passion for healthcare administration and exceptional customer service? Robert Half is partnering with a leading healthcare organization in Cooperstown, New York to find a talented Health Information Specialist for a longer-term onsite contract role. This position is perfect for someone who thrives in a fast-paced environment, handling protected health information (PHI) with precision, professionalism, and urgency. As part of a close-knit five-person team in a busy Health Information Management (HIM) department, you'll play a critical role in ensuring smooth operations, compliance with HIPAA regulations, and outstanding patient and stakeholder experiences.

Cooperstown, NY, nestled in the scenic Otsego Lake region, offers a unique blend of small-town charm and professional opportunity. This role involves frequent phone interactions with patients, attorneys, providers, and billing departments, demanding top-tier communication skills and the ability to multitask seamlessly. If you're seeking health information management jobs in Cooperstown, NY, or EPIC specialist roles near me, this is your chance to advance your career with Robert Half's renowned support.

About the Role

The Health Information Specialist position is a contract opportunity designed for organized individuals who excel in customer-facing roles within healthcare. You'll manage high-volume inquiries, process release of information (ROI) requests, and maintain the integrity of medical records—both paper and electronic. Using the EPIC system, you'll navigate work queues, respond to messages, and ensure all tasks are completed accurately and on time. This onsite role in Cooperstown emphasizes confidentiality, regulatory compliance, and a patient-centered approach, making it ideal for those with experience in medical records processing or health information management careers.

Robert Half places top talent in meaningful roles like this, providing you with competitive pay, weekly direct deposit, and access to our exclusive job network. Whether you're a seasoned HIM professional or transitioning into healthcare admin, this position offers hands-on experience with industry-standard tools and real-world impact.

Key Responsibilities

• Deliver exceptional customer service over the phone and in person, handling inquiries from diverse stakeholders with professionalism.
• Manage high-volume incoming calls, routing them efficiently while maintaining a positive tone amid busy workflows.
• Review, verify, and process signed authorization forms to facilitate the secure release of protected health information.
• Retrieve records from various formats, including scanning, copying, printing, and preparing both paper and digital medical records for distribution.
• Complete ROI requests promptly and accurately, adhering strictly to HIPAA and organizational privacy standards.
• Leverage EPIC software proficiency to monitor messages, manage work queues, and respond to voicemails and emails.
• Proactively track and resolve assigned tasks to support departmental efficiency and patient satisfaction.
• Uphold the highest standards of confidentiality, ensuring all PHI is handled in full compliance with federal and state regulations.

Required Qualifications

To succeed in this Health Information Specialist role, candidates should demonstrate:

• Proven experience in health information management, medical records, or a similar healthcare administrative capacity.
• Exceptional verbal and written communication skills for high-volume customer interactions.
• Hands-on proficiency with EPIC or comparable EHR systems for queue management and record retrieval.
• In-depth knowledge of HIPAA privacy rules and experience safeguarding PHI.
• Strong multitasking abilities in a fast-paced, phone-heavy environment.
• High attention to detail for accurate data processing, scanning, and authorization verification.
• Organizational prowess to manage multiple work streams, including emails, voicemails, and ROI queues.
• A customer-service-first mindset with empathy for patients, providers, and external parties.

Prior experience in a hospital or clinic HIM department is highly preferred. Robert Half values diverse backgrounds and provides training to bridge any gaps.

Why Join Us at Robert Half?

Partnering with Robert Half means more than just a job—it's a career launchpad. Enjoy competitive compensation (around $20/hour, translating to $38K-$45K annualized), flexible contract terms, and our unmatched benefits package, including professional development workshops, resume building, and exclusive access to top healthcare employers in Cooperstown, NY and beyond. Work in a supportive team atmosphere, contribute to quality patient care, and grow your expertise in healthcare IT jobs and compliance.

Cooperstown offers an idyllic setting with cultural attractions like the Baseball Hall of Fame, outdoor recreation, and a tight-knit community—perfect for work-life balance. SEO-optimized searches for Health Information Specialist jobs Cooperstown NY, HIPAA jobs near me, or EPIC jobs Robert Half lead here. Apply today and let Robert Half connect you to this rewarding opportunity!