About the Help Desk Analyst Role at Robert Half

Robert Half, a global leader in professional services and staffing solutions, is seeking a talented Help Desk Analyst to join our dynamic IT team in New York, New York, United States. As a pivotal member of our technology support staff, you will play a crucial role in ensuring seamless IT operations for our fast-paced organization. This full-time position offers the opportunity to provide top-tier technical support, troubleshoot complex issues, and empower our employees with reliable technology solutions. If you have a passion for problem-solving, a customer-first mindset, and expertise in Windows environments, Microsoft Office, Zoom, Slack, and more, this Help Desk Analyst role at Robert Half is your chance to advance your career in a supportive, innovative environment.

In this Help Desk Analyst position, you'll handle everything from day-to-day hardware and software support to proactive meeting room technology management. Our New York office is at the heart of the city's vibrant business district, where you'll collaborate with high-performing teams serving Fortune 500 clients. With Robert Half's reputation for excellence in IT staffing and management resources, you'll gain exposure to cutting-edge tools and best practices in help desk support. Ideal candidates are proactive, detail-oriented professionals ready to thrive in a role that demands quick thinking and exceptional service delivery. Join us to make a tangible impact on IT efficiency and employee productivity.

Key Responsibilities

Technical Support and Issue Resolution

Provide comprehensive technical support for essential tools including Windows PCs, Microsoft Office applications, Zoom video conferencing, Slack collaboration platform, and secure file transfer systems. Diagnose and resolve diverse IT issues such as hardware failures, software errors, network connectivity challenges, and user access problems, ensuring minimal downtime for our teams.

Proactive Meeting and System Management

Proactively manage room technology to guarantee seamless functionality during scheduled meetings, swiftly resolving any interruptions to maintain productivity. Track all IT support requests via a robust ticketing system, prioritizing tasks and escalating complex issues to senior IT staff as needed.

System Maintenance and Projects

Assist in system installations, upgrades, and updates, while actively contributing to IT-related projects that enhance organizational capabilities. Uphold stringent security protocols and compliance standards, especially when managing sensitive files and confidential information, safeguarding our clients' data.

User Training and Collaboration

Deliver hands-on training and guidance to employees on key IT tools and applications, fostering a tech-savvy workforce. Collaborate closely with remote IT teams to support cross-office initiatives and large-scale system-wide projects, promoting unified IT strategies across Robert Half.

Required Qualifications

To excel as a Help Desk Analyst at Robert Half, candidates should possess proven experience in help desk or technical support environments, with strong proficiency in Windows PCs, Microsoft Office, Zoom, Slack, and secure file transfer systems. Key qualifications include excellent problem-solving skills for diagnosing hardware, software, connectivity, and access issues; familiarity with ticketing systems; and a commitment to IT security and compliance. You must thrive in fast-paced settings, demonstrate proactive customer support, and have superior communication abilities for training users. A bachelor's degree in IT, computer science, or a related field is preferred, along with relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Experience supporting remote teams and contributing to IT projects is highly valued.

Why Join Us at Robert Half?

At Robert Half, we invest in our people with competitive compensation starting at $70,000 annually, comprehensive benefits including health insurance, 401(k) matching, paid time off, and professional development opportunities. Work in a collaborative New York office with modern amenities, flexible scheduling, and paths for career advancement in IT support and beyond. Our commitment to work-life balance, wellness programs, and a culture of innovation makes us the employer of choice for Help Desk Analysts. Apply now to elevate your career with a company that's been matching talent to transformative roles for over 75 years. Keywords: Help Desk Analyst jobs New York NY, IT support careers, Windows technician Robert Half.