About the Help Desk Analyst I Role at Robert Half

Join Robert Half's esteemed client in Jenkintown, Pennsylvania, as a Help Desk Analyst I. This contract-to-permanent position offers a prime opportunity for IT professionals passionate about delivering top-tier technical support. You'll be the go-to expert for end-users, ensuring seamless operations across hardware, software, and specialized systems like classroom technology. Located in the heart of Jenkintown, PA, this role combines hands-on troubleshooting with user education, perfect for entry-level IT specialists eager to grow in a supportive environment. Robert Half specializes in placing top talent in Help Desk Analyst roles, and this position stands out for its path to permanency and skill-building potential in a collaborative team setting.

Why This Help Desk Analyst I Position Stands Out

In today's fast-paced digital landscape, reliable IT support is crucial. As a Help Desk Analyst I, you'll resolve issues swiftly, from hardware setups to software glitches, enhancing productivity for all users. This Jenkintown, PA opportunity through Robert Half not only provides immediate impact but also long-term career advancement. With a focus on educational or campus environments, you'll gain niche experience in audiovisual and video conferencing support, highly transferable skills in demand across industries.

Key Responsibilities

Your day-to-day will be dynamic and rewarding. Expect to dive into hardware installations, software troubleshooting, and user training. Here's a deeper look:

• Hardware Expertise: Install, configure, and maintain desktops, laptops, printers, and mobile devices to keep operations running smoothly.
• Software Support: Tackle issues in Google Workspace, Microsoft Office 365, and proprietary campus apps, ensuring users stay productive.
• Classroom Tech Mastery: Provide rapid troubleshooting for audiovisual equipment and video conferencing, critical for educational settings.
• User Account Management: Handle password resets, MFA setups, and onboarding to secure and streamline access.
• Inventory Oversight: Track hardware assets and software licenses meticulously for optimal resource management.
• Documentation & Training: Create intuitive guides and conduct sessions to boost organizational digital literacy.
• Ticket Resolution: Respond promptly to service desk tickets, diagnosing and fixing issues efficiently.
• Networking Basics: Assist with Wi-Fi troubleshooting and setup to maintain connectivity.
• Team Collaboration: Work closely with colleagues to deliver consistent, high-quality IT support.

Required Qualifications for Help Desk Analyst I

To excel, bring 1-2 years of help desk experience, strong customer service skills, and technical proficiency. Key qualifications include:

• Hands-on experience with Windows/macOS hardware and peripherals.
• Familiarity with Google Workspace, Microsoft 365, and AV tools like Zoom or Teams.
• Proven ability in user support, ticketing systems (e.g., ServiceNow), and basic networking.
• Excellent problem-solving, communication, and documentation skills.
• A+ certification or equivalent preferred; passion for IT education is a plus.
• Ability to work onsite in Jenkintown, PA, with a reliable, user-focused mindset.

Robert Half seeks candidates who thrive in fast-paced environments, ready to transition from contract to permanent employment.

Why Join Us at Robert Half in Jenkintown, PA

Robert Half offers unparalleled support for your career. This Help Desk Analyst I role provides competitive pay estimated at $48,000-$65,000 annually, reflecting Jenkintown's market rates for entry-level IT positions. Enjoy contract-to-perm stability, professional growth, and benefits like health coverage, 401(k), and training stipends. Work in a vibrant Pennsylvania community near Philadelphia, with easy access to urban amenities. Our client values work-life balance, fostering a collaborative culture where your contributions matter. SEO-optimized for 'Help Desk Analyst jobs Jenkintown PA', this is your gateway to advancing in IT support careers. Apply now through Robert Half and elevate your professional journey!

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