About the Help Desk Analyst II Role at Robert Half

Robert Half is seeking a skilled and motivated Help Desk Analyst II to join our dynamic team in King of Prussia, Pennsylvania. This exciting contract-to-permanent position offers the perfect opportunity for IT professionals who thrive in fast-paced environments and excel at delivering top-tier technical support. As a key player in our IT support operations, you will provide essential end-user assistance, ensuring the seamless functionality, security, and efficiency of hardware, software, and peripherals across the organization. If you have a proactive approach to troubleshooting, a passion for problem-solving, and experience in diverse computing environments like Windows, Apple, and Citrix, this role is your chance to advance your career with a leading staffing and consulting firm renowned for innovation and employee growth.

In this position, you'll handle everything from managing helpdesk tickets to collaborating with vendors, all while contributing to process improvements that drive organizational success. King of Prussia, PA, offers a vibrant professional community with easy access to Philadelphia's tech hub, making it an ideal location for IT careers. Join Robert Half and be part of a team that values technical expertise, customer service excellence, and continuous learning in the evolving world of IT support.

Key Responsibilities

Core Helpdesk Operations

• Efficiently manage helpdesk tickets by prioritizing tasks and resolving incidents to minimize downtime for end users.

• Provide both onsite and remote technical assistance, supporting a wide range of hardware, software, and peripherals to ensure uninterrupted productivity.

Application and Security Support

• Offer expert guidance and troubleshooting for Office 365 applications, optimizing user experience and resolving complex issues swiftly.

• Maintain system security through regular patching, antivirus updates, and web filtering compliance, safeguarding organizational data and assets.

Advanced Technical Duties

• Set up and support audio-visual systems for corporate meetings and events, ensuring flawless performance in high-stakes environments.

• Keep meticulous asset management records for mobile devices, desktops, and laptops, tracking inventory and lifecycle management.

• Configure and troubleshoot network issues across Windows, Apple, and Citrix platforms, handling wired and wireless connectivity challenges.

Collaboration and Documentation

• Partner with external vendors, including internet service providers and audio/video contractors, to deliver reliable services.

• Document all procedures, system changes, and resolutions in the helpdesk ticketing system for knowledge sharing and compliance.

• Engage in project tasks, offering innovative suggestions to streamline processes and enhance IT workflows.

Required Qualifications

To succeed as our Help Desk Analyst II, you need hands-on experience in IT support with a proven track record in troubleshooting diverse systems. Key qualifications include:

• 2+ years in a Help Desk Analyst or Tier 2 support role.
• Strong proficiency in Windows, macOS (Apple), and Citrix virtual environments.
• Expertise in Office 365, including email, Teams, and collaboration tools.
• Knowledge of network troubleshooting for wired/wireless setups, security patching, antivirus, and web filtering.
• Experience with AV systems setup, asset management, and vendor coordination.
• Excellent problem-solving skills and ability to work proactively in fast-paced settings.
• Superior communication skills for user support and team collaboration.
• Bachelor's degree in IT, Computer Science, or related field preferred; relevant certifications (CompTIA A+, Network+) a plus.

We're looking for candidates who are detail-oriented, adaptable, and passionate about IT service delivery in King of Prussia, PA.

Why Join Us at Robert Half?

Robert Half offers more than just a job—it's a career launchpad in the competitive IT staffing industry. Enjoy a competitive estimated salary range of $55,000 - $75,000 annually based on market rates for King of Prussia, PA, plus a comprehensive benefits package including health insurance, 401(k) matching, paid time off, and professional development opportunities. Our contract-to-permanent path provides job security and growth, while our collaborative culture fosters innovation in help desk support, SEO-optimized IT careers, and more. Be part of a team that's shaping the future of technical support in Pennsylvania. Apply now for this full-time role and elevate your career with Robert Half!

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