About the Role

Robert Half is excited to partner with a leading manufacturing organization in Dayton, Ohio, to find an exceptional Help Desk and Infrastructure Manager. This pivotal leadership position is perfect for a seasoned IT professional who thrives in fast-paced environments and excels at blending strategic oversight with hands-on technical execution. As a long-term contract role, you'll play a crucial role in elevating IT support operations, managing infrastructure, and driving team development for sustained growth. If you have a passion for optimizing processes, mentoring talent, and ensuring seamless IT delivery in a manufacturing setting, this opportunity offers the platform to make a lasting impact.

In this role, you'll oversee a team of four dedicated IT support specialists while handling high-volume Tier 2 escalations and implementing scalable solutions. With approximately 400 support tickets processed monthly, you'll focus on efficiency through tools like Microsoft O365/M365, NinjaOne, Zendesk, and SharePoint. This position demands not just technical prowess but also visionary leadership to identify skill gaps, build robust processes, and prepare the IT infrastructure for future expansion. Join Robert Half's network of top talent and contribute to a dynamic team where your expertise directly influences operational excellence.

Key Responsibilities

Team Leadership and Development

Take charge of leading and mentoring a four-person IT support team. Your role involves fostering professional growth, enhancing technical skills, and cultivating a culture of continuous improvement. Identify operational and skill gaps, then implement targeted training programs or staffing adjustments to bridge them effectively.

Support Operations Management

Act as the go-to escalation point for Tier 2 issues, resolving complex problems swiftly to minimize downtime. Manage a high-volume ticket queue of around 400 tickets per month using Zendesk, optimizing workflows, tracking key metrics, and generating insightful reports to drive service quality.

Infrastructure and Tool Optimization

Administer Microsoft O365/M365 environments, ensuring seamless functionality tailored to business needs. Leverage NinjaOne for comprehensive endpoint management, including patching and updates to maintain security and performance. Develop and maintain a SharePoint-based intranet, partnering with marketing on innovative initiatives.

Strategic Process Improvement

Design and roll out a tiered support model to boost operational efficiency. Contribute to long-term IT strategy by planning for advanced workforce management tools, scalability, and future-proofing the infrastructure in this thriving manufacturing context.

Required Qualifications

To succeed in this Help Desk and Infrastructure Manager role, candidates must bring proven experience in IT leadership within manufacturing or similar dynamic sectors. Key qualifications include hands-on proficiency with Microsoft O365/M365, NinjaOne endpoint management, Zendesk ticketing, and SharePoint development. You should demonstrate a track record of managing high-volume support (400+ tickets/month), developing tiered support structures, and leading teams to excellence.

Ideal candidates possess strong problem-solving skills, the ability to mentor and develop talent, and a forward-thinking approach to IT scalability. A bachelor's degree in IT, Computer Science, or a related field is preferred, along with relevant certifications such as Microsoft Certified: Modern Desktop Administrator or ITIL. Excellent communication, collaboration, and process optimization abilities are essential for success in Dayton, Ohio's competitive job market.

Why Join Us

Partnering with Robert Half means accessing unparalleled opportunities in Dayton, OH's vibrant job landscape. This long-term contract offers competitive compensation estimated at $110,000-$140,000 annually, reflecting market rates for senior IT managers in the region. Beyond salary, enjoy the rewards of a role that combines leadership impact with technical depth, professional growth through team development, and collaboration in a forward-looking manufacturing environment.

Robert Half provides expert career support, from placement to ongoing guidance, ensuring your success. Be part of an organization investing in IT innovation, where you'll shape processes, enhance capabilities, and drive scalability. With SEO-optimized tools and a focus on work-life balance, this position stands out among IT manager jobs in Dayton, OH, Help Desk leadership roles, and infrastructure management careers. Apply now to elevate your career with Robert Half!