About the Help Desk III Role at Robert Half

Robert Half is seeking an experienced Help Desk III Technician to join our client's dynamic IT team in Atlanta, Georgia. As a Tier III Support Specialist, you will be the go-to expert for resolving the most challenging technical issues across enterprise environments. This critical role involves advanced troubleshooting of endpoints, servers, and cloud platforms, ensuring minimal downtime and optimal performance for business operations. With deep systems administration skills, you will handle escalations from Tier I and II teams, mentor junior staff, and contribute to strategic IT projects. If you thrive in high-pressure environments and possess expertise in Windows, macOS, Active Directory, Microsoft 365, and endpoint management tools like Intune, SCCM/MECM, and JAMF, this position offers an exciting opportunity to advance your career with a leading staffing firm known for placing top IT talent.

Working in Atlanta's vibrant tech scene, you'll support a diverse enterprise IT infrastructure, from on-premises servers to cloud-based solutions. This full-time position demands independence, precision, and a proactive approach to problem-solving. Robert Half prides itself on connecting skilled professionals like you with rewarding opportunities that foster professional growth and stability.

Key Responsibilities

• Tier III Escalation Support: Act as the primary escalation point for complex endpoint, system, and network issues that stump lower-tier teams.
• Advanced Troubleshooting: Diagnose and resolve issues across Windows and macOS endpoints, physical/virtual servers, and critical enterprise applications.
• Systems Administration: Manage Active Directory users/groups, Group Policy Objects (GPOs), Microsoft 365 environments, and identity/access management platforms.
• Endpoint Management: Deploy, configure, and maintain tools such as Microsoft Intune, SCCM/MECM for Windows, and JAMF Pro for macOS fleets.
• Performance and Security Optimization: Identify root causes of performance bottlenecks, enforce security configurations, and execute patching/vulnerability remediation workflows.
• Cross-Team Collaboration: Partner with network engineers, server admins, and cybersecurity teams on large-scale infrastructure initiatives and upgrades.
• Knowledge Management: Create detailed documentation, standard operating procedures (SOPs), and knowledge base articles to streamline future resolutions.
• Mentorship and Guidance: Train and mentor Tier I/II technicians, fostering a culture of continuous learning and technical excellence.

Required Qualifications for Help Desk III

To excel in this role, candidates must demonstrate proven expertise in enterprise IT support. Key qualifications include:

• 5+ years of progressive IT support experience, with at least 2 years at Tier III level handling complex escalations.
• Advanced proficiency in troubleshooting Windows 10/11, macOS, and server operating systems (Windows Server, Linux a plus).
• Hands-on experience administering Active Directory, Group Policy, Microsoft 365 (Entra ID, Exchange Online), and multi-factor authentication systems.
• Expertise with modern endpoint management platforms: Microsoft Intune, SCCM/MECM, JAMF Pro, or similar MDM solutions.
• Strong background in IT security best practices, including patch management (WSUS, Jamf Protect), vulnerability scanning, and compliance enforcement.
• Excellent analytical skills for diagnosing hardware, software, network, and configuration conflicts.
• Superior communication abilities to explain technical concepts to non-technical stakeholders and document solutions effectively.
• Relevant certifications highly preferred: CompTIA A+/Network+/Security+, Microsoft Certified: Modern Desktop Administrator, Apple Certified Support Professional (ACSP), or ITIL Foundation.
• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).

Candidates should be self-motivated, detail-oriented, and able to work independently or in team settings. Familiarity with cloud platforms like Azure or AWS is advantageous for future-proofing your skills.

Why Join Robert Half in Atlanta, GA?

Robert Half offers unparalleled benefits and career support for IT professionals. Enjoy a competitive salary range of $55,000-$65,000 annually (based on $28/hour), plus performance incentives. Our comprehensive benefits package includes medical, dental, vision coverage, 401(k) with generous matching, paid vacation, holidays, and sick leave. We invest in your growth through certification reimbursements, ongoing training, and access to exclusive job opportunities across Atlanta's booming tech market.

Atlanta, known as the 'Silicon Peach South,' is home to major enterprises in finance, healthcare, and logistics, driving demand for skilled Help Desk III experts. Join Robert Half to leverage our 70+ years of expertise in talent placement, hybrid work flexibility, and a collaborative culture that values work-life balance. Apply today to elevate your IT career with a company that puts your success first!