About the Help Desk Specialist I Role at Robert Half

Are you passionate about technology and helping others solve IT challenges? Robert Half, a global leader in professional staffing and consulting services, is seeking a dedicated Help Desk Specialist I for a long-term contract position in Sandy, Utah. As a key member of our client's IT support team, you will deliver first-level technical support, ensuring seamless system functionality and user satisfaction. This entry-level IT role is perfect for motivated individuals with strong problem-solving skills who thrive in fast-paced environments. Join Robert Half's network of top talent and advance your career in IT support while working with cutting-edge technologies like Microsoft Windows 10 and Active Directory.

In this position, you'll be the first point of contact for end-users experiencing hardware, software, or network issues. Your proactive approach will minimize downtime and enhance productivity across the organization. With Robert Half's reputation for excellence, this opportunity offers stability, professional growth, and exposure to diverse IT projects in the vibrant Sandy, UT area, known for its tech-friendly business community and proximity to Salt Lake City.

Key Responsibilities

Providing Exceptional Technical Support

Respond promptly to user inquiries via phone, email, or ticketing systems, diagnosing and resolving hardware, software, and network-related issues efficiently. Your role involves troubleshooting complex problems related to Microsoft Windows 10 and Active Directory, ensuring minimal disruption to business operations.

Managing Service Desk Operations

Handle ticket management from creation to resolution, prioritizing based on urgency and impact. Perform routine system checks, maintenance tasks, and updates to optimize performance and prevent future issues. Accurate documentation of all incidents, resolutions, and escalations in the service desk system is crucial for maintaining audit trails and knowledge bases.

Collaboration and User Guidance

Work closely with senior IT team members to tackle escalated problems, fostering a collaborative environment. Provide clear guidance to users on best practices, system functionality, and self-help resources. Install, configure, and update software and hardware as required, while upholding strict security protocols and organizational compliance standards.

Required Qualifications

Technical Expertise and Soft Skills

To succeed as a Help Desk Specialist I, you need hands-on experience with Windows environments, Active Directory management, and basic networking. Excellent problem-solving abilities, a customer-centric mindset, and the capacity to communicate technical concepts to non-technical users are essential. Prior experience in a service desk or help desk setting is highly preferred.

Education and Certifications

A high school diploma or equivalent is required; an Associate's degree in IT, Computer Science, or a related field is a plus. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator Associate will set you apart. Strong attention to detail, time management, and adaptability in a dynamic IT landscape are key.

Candidates should demonstrate proficiency in ticketing systems (e.g., ServiceNow, Zendesk), remote support tools, and basic scripting for automation. Familiarity with security best practices, including endpoint protection and data compliance (e.g., GDPR, HIPAA if applicable), is vital in today's cybersecurity-focused world.

Why Join Us at Robert Half?

Robert Half offers unparalleled opportunities for Help Desk Specialists in Sandy, Utah. Enjoy competitive compensation at $19 per hour (approximately $39,520 annually based on full-time hours), with the potential for overtime and extensions on this long-term contract. Benefit from our industry-leading training programs, career coaching, and access to exclusive job openings nationwide.

Work in a supportive culture that values work-life balance, innovation, and employee success. Sandy, UT, provides an ideal setting with its growing tech sector, outdoor recreation, and family-friendly community. As part of Robert Half, you'll gain resume-boosting experience with Fortune 500 clients, networking opportunities, and pathways to permanent roles.

SEO keywords: Help Desk Specialist jobs Sandy UT, IT Support Robert Half, Windows 10 troubleshooting careers, Active Directory specialist Utah, entry-level tech support positions. Apply today to elevate your IT career with Robert Half!