Help Desk Tier I - Join Robert Half's IT Support Team in Charlotte, NC

Robert Half is a global leader in professional staffing, consistently hiring talented Help Desk Tier I professionals to deliver exceptional IT support across diverse client environments in Charlotte, North Carolina. If you're passionate about technology, enjoy helping people solve problems, and thrive in dynamic settings, this is your opportunity to launch or advance your IT career with one of the most respected names in the industry.

Our Help Desk Tier I roles offer immediate openings with competitive pay starting at $22 per hour (approximately $45,000-$47,000 annually based on full-time hours). Work with Fortune 500 companies, mid-sized businesses, and innovative startups—all while enjoying the flexibility, benefits, and career growth that come with partnering with Robert Half.

About the Role

As a Help Desk Tier I Support Specialist, you'll be the first point of contact for end-users experiencing technical difficulties. This entry-to-mid-level position is perfect for recent IT graduates or professionals with 1-2 years of experience. You'll support a variety of clients in Charlotte's booming business districts, from financial services hubs in Uptown to tech innovators in SouthPark.

Expect a fast-paced environment where no two days are the same. You'll troubleshoot everything from simple password issues to complex multi-factor authentication (MFA) problems, ensuring minimal downtime for users. Robert Half places you in contract, contract-to-hire, or direct-hire positions based on your preferences and client needs.

Key Responsibilities

• Deliver Tier 1-2 technical support for hardware (desktops, laptops, printers), software applications, and network access issues.
• Manage user onboarding by setting up workstations, email accounts, and software configurations.
• Handle user offboarding securely, including account deactivation and equipment recovery.
• Perform routine tasks like password resets, MFA enrollment/troubleshooting, and peripheral installations.
• Accurately log all support tickets in systems like ServiceNow, Remedy, or Zendesk, including detailed notes for escalation.
• Escalate Tier 3 issues to senior engineers while providing clear handoffs.
• Maintain professional, empathetic communication with non-technical users via phone, email, chat, or remote tools like TeamViewer.
• Monitor help desk queues, prioritize urgent tickets, and meet SLA targets.
• Assist with basic inventory management and equipment provisioning.

Required Qualifications

To succeed in this Help Desk Tier I role, you'll need:

• High school diploma required; Associate's degree in Information Technology, Computer Science, or related field preferred.
• 1+ years of customer-facing IT support experience (help desk, desktop support, or call center).
• Proficiency with Windows 10/11, Microsoft 365 (Outlook, Teams, OneDrive), and common browsers.
• Hands-on experience with hardware troubleshooting, including peripherals like monitors, keyboards, and docking stations.
• Strong soft skills: patience, active listening, and the ability to explain technical concepts simply.
• Familiarity with Active Directory, VPNs, and basic networking concepts.
• CompTIA A+ certification is highly desirable (Robert Half offers certification reimbursement).
• Availability for rotating shifts, including some evenings or weekends, depending on client needs.
• Must pass background check and have reliable transportation in the Charlotte area.

Bonus: Experience with MacOS, Linux, VoIP phones, or mobile device management (MDM).

Why Join Robert Half?

Robert Half isn't just a staffing firm—we're your career partner. Enjoy weekly pay, comprehensive benefits from day one (health, dental, vision, 401(k) with match), and paid training. Our dedicated recruiters provide ongoing support, resume coaching, and access to exclusive job opportunities.

Charlotte's tech scene is exploding, with major employers in banking (Bank of America), energy (Duke Energy), and healthcare seeking reliable IT talent. Build your network, gain diverse experience, and position yourself for Help Desk Tier II, Systems Administrator, or even IT Management roles.

Apply today! Submit your resume for immediate consideration. Robert Half is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #HelpDeskJobs #ITSupport #CharlotteNCJobs #RobertHalfCareers