About the Help Desk/Desktop Support Analyst Role at Robert Half

Robert Half is thrilled to present an exceptional opportunity for a skilled Help Desk/Desktop Support Analyst to join our client's dynamic team in Boston, Massachusetts. This contract-to-permanent position offers Tier 2 and Tier 3 support responsibilities across a wide array of applications, systems, and platforms. If you're passionate about delivering top-tier IT support, troubleshooting complex issues, and contributing to cutting-edge technology projects, this role is your gateway to a rewarding career in a collaborative, growth-oriented environment.

In this pivotal position, you'll support Windows desktop environments, manage critical tools like iManage, Office 365, Azure Virtual Desktop, and Windows 11, while engaging in SQL query development and disaster recovery processes. Serving end users including lawyers and staff, you'll ensure seamless operations in a fast-paced legal setting. With Robert Half's renowned expertise in technology staffing, this role promises not just immediate impact but long-term stability and professional development.

Key Responsibilities

• Deliver advanced Tier 2 and Tier 3 support for Windows desktop environments, expertly troubleshooting escalated issues to minimize downtime.
• Maintain and optimize iManage, Office 365, Azure Virtual Desktop, and Windows 11 systems for peak performance.
• Develop and modify SQL queries to enhance data management and streamline application functionality.
• Resolve service desk tickets covering log management, server capacity, disaster recovery validation, and diverse user concerns.
• Troubleshoot proprietary and industry-specific software applications with precision and efficiency.
• Collaborate closely with IT team members to drive system performance and elevate user satisfaction.
• Participate in cloud migration projects and innovative technology initiatives shaping the organization's future.
• Offer exceptional, timely customer service tailored to lawyers and staff in a high-stakes environment.
• Manage backup and disaster recovery using advanced tools like Zerto.
• Provide strategic insights to fuel the organization's ongoing technology evolution.

Required Qualifications for Success

To excel as our Help Desk/Desktop Support Analyst, you need proven expertise in Windows troubleshooting, cloud technologies, and customer-focused IT support. Ideal candidates bring:

• Hands-on experience with Tier 2/Tier 3 support in Windows desktop settings.
• Strong proficiency in iManage, Office 365, Azure Virtual Desktop, and Windows 11.
• Competence in writing/modifying SQL queries for data and app support.
• Demonstrated skills in server capacity management, log analysis, and disaster recovery.
• Familiarity with tools like Zerto and cloud migration strategies.
• Exceptional problem-solving for proprietary software in legal or professional services contexts.
• Superior communication and customer service skills, especially with non-technical users like attorneys.
• A collaborative mindset with a track record of contributing to team success and tech innovations.

Prior experience in legal IT environments is highly valued, as is a commitment to staying ahead of emerging technologies like Azure and advanced backup solutions.

Why Join Robert Half and This Team?

Partnering with Robert Half means accessing a world-class network of IT professionals and opportunities tailored for career advancement. This role offers a competitive starting rate of $31.66/hour (equating to approximately $65,000+ annually), with pathways to permanent employment complete with comprehensive benefits. Work in vibrant Boston, MA, amid a supportive culture that values your contributions to impactful projects like cloud migrations and system optimizations.

Thrive in an environment where your technical prowess directly supports organizational growth, enhances user experiences for legal professionals, and positions you at the forefront of IT innovation. Robert Half provides ongoing training, career guidance, and exposure to high-profile clients. Don't miss this chance to elevate your IT career—apply today and become part of a team driving technological excellence!

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