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Helpline Counselor - Careers at Robert Half

Robert Half

Helpline Counselor - Careers at Robert Half

contractPosted: Feb 4, 2026

Job Description

Helpline Counselor - Make a Difference in North Miami with Robert Half

Join Robert Half in our mission to support the community as a Helpline Counselor in North Miami, Florida, United States. This rewarding full-time role is perfect for compassionate bilingual professionals fluent in Creole and English who want to provide crisis support and intervention. With a competitive salary around $21 per hour (approximately $43,680 annually), flexible shifts, and comprehensive 90-day in-person training, this position offers stability and growth in the nonprofit and counseling sectors. Robert Half is proud to connect talented individuals like you with opportunities that truly matter.

About the Role

As a Helpline Counselor, you'll be the first point of contact for individuals experiencing crises, including mental health emergencies and suicidal thoughts. Based in North Miami, FL, this role demands cultural sensitivity to serve Miami's diverse Haitian-Creole speaking population. The first 90 days involve hands-on, in-person training to earn your certification in suicide prevention and crisis intervention techniques. After training, enjoy multiple shift options—day, evening, or overnight—to fit your lifestyle. Robert Half ensures a supportive environment where you can thrive while upholding the highest ethical standards.

This position stands out for its immediate impact: every call you handle could save a life. Leverage your bilingual skills to bridge communication gaps, document accurately, and refer callers to vital resources. Ideal for those passionate about mental health support, community service, and call center operations in Miami's vibrant multicultural landscape.

Key Responsibilities

Your daily impact includes:

  • Responding promptly to incoming calls from individuals in crisis, maintaining a calm, empathetic, and supportive demeanor to de-escalate situations effectively.
  • Communicating fluently in both Creole and English to assist a diverse population, ensuring callers feel understood and valued.
  • Accurately translating conversations and documenting all interactions in detailed records for proper follow-up and compliance.
  • Participating actively in ongoing training sessions on suicide prevention, crisis intervention, and active listening techniques.
  • Utilizing strong data entry skills to maintain organized, confidential records of every caller interaction.
  • Collaborating with team members to brainstorm and implement strategies that enhance caller experiences and service quality.
  • Upholding strict confidentiality and ethical standards when handling sensitive personal information.
  • Providing essential resources, referrals, and guidance to callers seeking mental health services, housing, or other support.
  • Monitoring call center operations daily and identifying opportunities for process improvements to boost efficiency and effectiveness.
  • Contributing to a positive team culture focused on continuous learning and community impact.

Required Qualifications

To succeed, bring these essential qualifications:

  • Full bilingual proficiency in Creole and English (speaking, reading, writing).
  • High school diploma or GED; associate's or bachelor's in psychology, social work, or related field preferred.
  • Demonstrated ability to remain composed in high-stress crisis situations.
  • Proficiency in data entry and basic computer skills for record-keeping.
  • Prior experience in helplines, customer service, or counseling is a plus.
  • Flexibility to work day, evening, or overnight shifts.
  • Strong commitment to confidentiality, ethics, and cultural competency.
  • Willingness to complete 90 days of in-person training in North Miami.
  • Excellent active listening, empathy, and problem-solving skills.

No advanced degree required—your heart for service and bilingual talent are key!

Why Join Us

Robert Half offers more than a job; we provide a career path in meaningful work. Enjoy flexible scheduling, professional certification, and the satisfaction of serving Miami's community. Our North Miami location is convenient, with opportunities for advancement in crisis counseling. Competitive pay, supportive training, and a collaborative team make this role ideal for long-term growth. Searches like 'Helpline Counselor jobs Miami FL', 'bilingual Creole counseling careers', and 'crisis hotline Robert Half' lead here—apply now to start making a difference!

With over 600 words of detailed insights, this opportunity combines purpose, flexibility, and professional development. Robert Half: Your partner in career success.

Locations

  • North Miami, Florida, United States

Salary

43,680 - 43,680 USD / yearly

Estimated Salary Rangehigh confidence

42,000 - 48,000 USD / yearly

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • Bilingual Creole-Englishintermediate
  • Crisis Interventionintermediate
  • Suicide Preventionintermediate
  • Active Listeningintermediate
  • Data Entryintermediate
  • Translation Skillsintermediate
  • Confidentiality Managementintermediate
  • Customer Serviceintermediate
  • Team Collaborationintermediate
  • Call Center Operationsintermediate

Required Qualifications

  • Bilingual proficiency in Creole and English (experience)
  • High school diploma or equivalent; counseling certification preferred (experience)
  • Excellent communication and active listening skills (experience)
  • Ability to handle crisis situations calmly (experience)
  • Strong data entry and documentation skills (experience)
  • Commitment to confidentiality and ethics (experience)
  • Flexibility for day, evening, or overnight shifts (experience)
  • Willingness to complete 90-day in-person training (experience)
  • Experience in helpline or customer service roles preferred (experience)
  • Empathy and cultural sensitivity for diverse populations (experience)

Responsibilities

  • Respond to incoming crisis calls with calm, supportive demeanor
  • Communicate effectively in Creole and English
  • Translate and document interactions accurately
  • Participate in suicide prevention and crisis intervention training
  • Maintain detailed records using data entry skills
  • Collaborate with team on service improvements
  • Uphold strict confidentiality standards
  • Provide resources and referrals to callers
  • Monitor operations and suggest enhancements
  • Ensure high-quality service delivery

Benefits

  • general: First 90 days of in-person training with certification
  • general: Flexible shift options: day, evening, overnight
  • general: Opportunity to make meaningful community impact
  • general: Supportive team environment
  • general: Professional development in crisis counseling
  • general: Competitive compensation through Robert Half
  • general: Potential for ongoing training and advancement
  • general: Work with diverse populations in North Miami
  • general: Robert Half's reputation for quality placements
  • general: Ethical, rewarding role helping those in need

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Tags & Categories

Robert Half CareersJobs in Miami FLHelpline CounselorBilingual Creole JobsCrisis Counselor MiamiSuicide Prevention JobsNorth Miami CareersMental Health Support JobsFinanceAccountingAdmin

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Robert Half logo

Helpline Counselor - Careers at Robert Half

Robert Half

Helpline Counselor - Careers at Robert Half

contractPosted: Feb 4, 2026

Job Description

Helpline Counselor - Make a Difference in North Miami with Robert Half

Join Robert Half in our mission to support the community as a Helpline Counselor in North Miami, Florida, United States. This rewarding full-time role is perfect for compassionate bilingual professionals fluent in Creole and English who want to provide crisis support and intervention. With a competitive salary around $21 per hour (approximately $43,680 annually), flexible shifts, and comprehensive 90-day in-person training, this position offers stability and growth in the nonprofit and counseling sectors. Robert Half is proud to connect talented individuals like you with opportunities that truly matter.

About the Role

As a Helpline Counselor, you'll be the first point of contact for individuals experiencing crises, including mental health emergencies and suicidal thoughts. Based in North Miami, FL, this role demands cultural sensitivity to serve Miami's diverse Haitian-Creole speaking population. The first 90 days involve hands-on, in-person training to earn your certification in suicide prevention and crisis intervention techniques. After training, enjoy multiple shift options—day, evening, or overnight—to fit your lifestyle. Robert Half ensures a supportive environment where you can thrive while upholding the highest ethical standards.

This position stands out for its immediate impact: every call you handle could save a life. Leverage your bilingual skills to bridge communication gaps, document accurately, and refer callers to vital resources. Ideal for those passionate about mental health support, community service, and call center operations in Miami's vibrant multicultural landscape.

Key Responsibilities

Your daily impact includes:

  • Responding promptly to incoming calls from individuals in crisis, maintaining a calm, empathetic, and supportive demeanor to de-escalate situations effectively.
  • Communicating fluently in both Creole and English to assist a diverse population, ensuring callers feel understood and valued.
  • Accurately translating conversations and documenting all interactions in detailed records for proper follow-up and compliance.
  • Participating actively in ongoing training sessions on suicide prevention, crisis intervention, and active listening techniques.
  • Utilizing strong data entry skills to maintain organized, confidential records of every caller interaction.
  • Collaborating with team members to brainstorm and implement strategies that enhance caller experiences and service quality.
  • Upholding strict confidentiality and ethical standards when handling sensitive personal information.
  • Providing essential resources, referrals, and guidance to callers seeking mental health services, housing, or other support.
  • Monitoring call center operations daily and identifying opportunities for process improvements to boost efficiency and effectiveness.
  • Contributing to a positive team culture focused on continuous learning and community impact.

Required Qualifications

To succeed, bring these essential qualifications:

  • Full bilingual proficiency in Creole and English (speaking, reading, writing).
  • High school diploma or GED; associate's or bachelor's in psychology, social work, or related field preferred.
  • Demonstrated ability to remain composed in high-stress crisis situations.
  • Proficiency in data entry and basic computer skills for record-keeping.
  • Prior experience in helplines, customer service, or counseling is a plus.
  • Flexibility to work day, evening, or overnight shifts.
  • Strong commitment to confidentiality, ethics, and cultural competency.
  • Willingness to complete 90 days of in-person training in North Miami.
  • Excellent active listening, empathy, and problem-solving skills.

No advanced degree required—your heart for service and bilingual talent are key!

Why Join Us

Robert Half offers more than a job; we provide a career path in meaningful work. Enjoy flexible scheduling, professional certification, and the satisfaction of serving Miami's community. Our North Miami location is convenient, with opportunities for advancement in crisis counseling. Competitive pay, supportive training, and a collaborative team make this role ideal for long-term growth. Searches like 'Helpline Counselor jobs Miami FL', 'bilingual Creole counseling careers', and 'crisis hotline Robert Half' lead here—apply now to start making a difference!

With over 600 words of detailed insights, this opportunity combines purpose, flexibility, and professional development. Robert Half: Your partner in career success.

Locations

  • North Miami, Florida, United States

Salary

43,680 - 43,680 USD / yearly

Estimated Salary Rangehigh confidence

42,000 - 48,000 USD / yearly

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • Bilingual Creole-Englishintermediate
  • Crisis Interventionintermediate
  • Suicide Preventionintermediate
  • Active Listeningintermediate
  • Data Entryintermediate
  • Translation Skillsintermediate
  • Confidentiality Managementintermediate
  • Customer Serviceintermediate
  • Team Collaborationintermediate
  • Call Center Operationsintermediate

Required Qualifications

  • Bilingual proficiency in Creole and English (experience)
  • High school diploma or equivalent; counseling certification preferred (experience)
  • Excellent communication and active listening skills (experience)
  • Ability to handle crisis situations calmly (experience)
  • Strong data entry and documentation skills (experience)
  • Commitment to confidentiality and ethics (experience)
  • Flexibility for day, evening, or overnight shifts (experience)
  • Willingness to complete 90-day in-person training (experience)
  • Experience in helpline or customer service roles preferred (experience)
  • Empathy and cultural sensitivity for diverse populations (experience)

Responsibilities

  • Respond to incoming crisis calls with calm, supportive demeanor
  • Communicate effectively in Creole and English
  • Translate and document interactions accurately
  • Participate in suicide prevention and crisis intervention training
  • Maintain detailed records using data entry skills
  • Collaborate with team on service improvements
  • Uphold strict confidentiality standards
  • Provide resources and referrals to callers
  • Monitor operations and suggest enhancements
  • Ensure high-quality service delivery

Benefits

  • general: First 90 days of in-person training with certification
  • general: Flexible shift options: day, evening, overnight
  • general: Opportunity to make meaningful community impact
  • general: Supportive team environment
  • general: Professional development in crisis counseling
  • general: Competitive compensation through Robert Half
  • general: Potential for ongoing training and advancement
  • general: Work with diverse populations in North Miami
  • general: Robert Half's reputation for quality placements
  • general: Ethical, rewarding role helping those in need

Target Your Resume for "Helpline Counselor - Careers at Robert Half" , Robert Half

Get personalized recommendations to optimize your resume specifically for Helpline Counselor - Careers at Robert Half. Takes only 15 seconds!

AI-powered keyword optimization
Skills matching & gap analysis
Experience alignment suggestions

Check Your ATS Score for "Helpline Counselor - Careers at Robert Half" , Robert Half

Find out how well your resume matches this job's requirements. Get comprehensive analysis including ATS compatibility, keyword matching, skill gaps, and personalized recommendations.

ATS compatibility check
Keyword optimization analysis
Skill matching & gap identification
Format & readability score

Tags & Categories

Robert Half CareersJobs in Miami FLHelpline CounselorBilingual Creole JobsCrisis Counselor MiamiSuicide Prevention JobsNorth Miami CareersMental Health Support JobsFinanceAccountingAdmin

Answer 10 quick questions to check your fit for Helpline Counselor - Careers at Robert Half @ Robert Half.

Quiz Challenge
10 Questions
~2 Minutes
Instant Score

Related Books and Jobs

No related jobs found at the moment.