Import Operations Lead - Join Robert Half's Dynamic Logistics Team in City of Industry, CA

Robert Half is proud to partner with a high-growth logistics firm seeking an exceptional Import Operations Lead to drive success in their City of Industry, California operations. This pivotal role bridges U.S. logistics with Asian partners, particularly in China, in a fast-paced, scaling environment. If you excel in import operations, embrace cultural nuances of Asian business, and love hands-on leadership, this position offers unparalleled growth within a 15-person branch supporting explosive business expansion.

About the Role

As the Import Operations Lead, you'll oversee daily import activities for air and ocean shipments, acting as the operational backbone for the Branch Manager. This isn't just management—it's about being the cultural and operational bridge to overseas partners in China and across Asia. Thrive in a high-volume, high-stakes setting where your expertise ensures seamless shipment flows, compliance, and team success. Perfect for logistics professionals passionate about international trade, process optimization, and mentoring talent in a collaborative branch atmosphere.

Key Responsibilities

Your impact will be immediate and far-reaching. Key duties include:

• Leading and overseeing daily import operations, adapting to air or ocean freight based on branch priorities.
• Serving as the primary operational support to the Branch Manager, enabling strategic focus.
• Coordinating closely with overseas offices, agents, and vendors in China and Asia for flawless execution.
• Ensuring timely movement, tracking, and delivery of all import shipments to meet customer demands.
• Monitoring documentation accuracy, customs compliance, and adherence to internal SOPs to mitigate risks.
• Troubleshooting operational issues, proactively resolving delays, exceptions, and bottlenecks.
• Supporting workflow optimization as business volumes scale rapidly in this high-growth phase.
• Guiding, mentoring, and supporting the 15-person operational staff through hands-on leadership.
• Acting as a cultural liaison, fostering clear communication and alignment with Asian business practices.
• Assisting with reporting, KPI tracking, and driving process improvements for continuous enhancement.

Expect a role that's 70% hands-on operations and 30% leadership, with opportunities to shape the branch's future.

Required Qualifications

To succeed, bring:

• 5+ years of hands-on experience in import operations, logistics, or freight forwarding.
• Proven track record working with Asian business culture, especially Chinese partners; Mandarin fluency a plus.
• Deep knowledge of customs regulations, ISF filings, and compliance for U.S. imports.
• Strong leadership skills in fast-paced, high-growth environments.
• Excellent communication and coordination skills for international teams.
• Familiarity with logistics software (e.g., CargoWise, TMS systems).
• Bachelor's degree in Supply Chain Management, International Business, or equivalent preferred.
• Ability to thrive in a hands-on, example-setting culture.

Candidates with experience in scaling operations and cultural adaptability will stand out.

Why Join Us at Robert Half's Partner?

Robert Half connects you to top-tier opportunities like this one, offering a competitive $28-$35/hour salary (approx. $58k-$73k annually), comprehensive benefits including health insurance, 401(k) matching, PTO, and professional growth. Work in vibrant City of Industry, CA, at the heart of Southern California's logistics hub, with proximity to major ports like Long Beach and LA. Join a supportive 15-person team in a high-growth firm, where your contributions directly fuel expansion. Enjoy career advancement, cultural immersion, and the satisfaction of leading imports that power global supply chains. Apply now through Robert Half to elevate your logistics career!

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