About the IT Assistant Role

Robert Half is excited to partner with a leading organization in Des Moines, Iowa, to find a dedicated IT Assistant for a contract-to-hire position. This is an exceptional opportunity for a tech-savvy professional who thrives in a hands-on IT support environment. As an IT Assistant, you'll be the first point of contact for end-users, ensuring seamless technology operations across the organization. This 100% onsite role in Des Moines, IA, demands a US Citizen or Green Card holder who is passionate about problem-solving and delivering outstanding technical support.

Working in the heart of Des Moines, you'll support a dynamic team with essential IT functions, from hardware deployments to software troubleshooting. This position is perfect for entry-to-mid-level IT professionals seeking to build their career in IT support, help desk operations, and systems administration. With the Des Moines job market booming for IT talent, this role offers competitive compensation and a clear path to permanent employment.

Why This Role Stands Out in Des Moines IT Jobs

Des Moines is becoming a hub for technology and business services, with growing demand for skilled IT Assistants. This position provides exposure to enterprise-level tools like Microsoft Intune, Active Directory, and Microsoft 365, making it ideal for resume-building in the competitive Iowa IT landscape. Join Robert Half's network of top employers and advance your career in IT support careers.

Key Responsibilities

The IT Assistant will handle a wide range of daily IT operations, ensuring minimal downtime and high user satisfaction. Key duties include:

• Providing frontline technical support by diagnosing and resolving hardware, software, and basic network issues for end-users across the organization.
• Setting up, configuring, and deploying new workstations, laptops, mobile devices, printers, and peripherals to streamline onboarding.
• Responding to and resolving service desk tickets promptly, prioritizing customer-focused service delivery.
• Maintaining comprehensive documentation of issues, resolutions, and procedures in the IT knowledge base for future reference.
• Collaborating with the IT team on system updates, software upgrades, and technology migrations to keep infrastructure current.
• Managing Active Directory tasks such as user account creation, modifications, password resets, and access permissions.
• Monitoring endpoint security using Microsoft Intune, ensuring compliance and protection against threats.
• Supporting Microsoft Windows 10 environments and Microsoft 365 applications, including troubleshooting Office suite issues.
• Tracking and maintaining accurate inventory of all IT hardware and assets using inventory management systems.
• Delivering friendly, reliable support to employees at all levels, from executives to staff, fostering a positive technology experience.

Required Qualifications

To succeed as an IT Assistant with our client in Des Moines, candidates must meet these essential qualifications:

• US Citizenship or Green Card Holder required – Due to client security requirements.
• 1-3 years of experience in IT support, help desk, or technical assistance roles.
• Strong knowledge of hardware troubleshooting, software installation, and basic networking concepts.
• Hands-on experience with Active Directory for user management and access control.
• Proficiency in Microsoft Windows 10, Microsoft 365 (Outlook, Teams, Office apps), and endpoint management tools like Microsoft Intune.
• Excellent problem-solving skills with a customer-service orientation.
• Ability to work 100% onsite in Des Moines, Iowa – no remote or hybrid options.
• Associate's degree in IT, Computer Science, or related field preferred; relevant certifications (CompTIA A+, Microsoft Certified) a plus.
• Strong documentation and organizational skills for maintaining IT records and inventory.

Robert Half prioritizes candidates with a proactive mindset and eagerness to learn in fast-paced IT environments.

Why Join Us

This IT Assistant role offers more than just a job – it's a launchpad for your IT career in Des Moines. Enjoy a contract-to-hire structure that transitions to full-time with our esteemed client, providing job security in Iowa's thriving tech sector. Benefit from Robert Half's industry-leading recruitment support, competitive estimated salary of $48,000-$65,000 annually (based on Des Moines market data), and opportunities for skill development in high-demand areas like Microsoft technologies and cybersecurity.

Work in a collaborative team where your contributions directly impact organizational efficiency. Des Moines offers an affordable cost of living, vibrant community, and proximity to major business centers, making it ideal for IT professionals. Apply now through Robert Half to secure your place in this exciting opportunity and elevate your IT support career!