About the IT & Business Systems Analyst Role at Robert Half

Join Robert Half's dynamic team in Oyster Bay, New York, as an IT & Business Systems Analyst. This pivotal full-time position bridges the gap between cutting-edge technology and core business operations. You will optimize systems, streamline workflows, and drive IT efficiency in a collaborative environment. Robert Half, a leader in professional staffing and consulting, offers this opportunity to make a tangible impact on business processes through innovative IT solutions. Ideal for professionals passionate about business analysis, system integration, and technical problem-solving, this role supports a thriving organization in the heart of Long Island.

Why This Role Stands Out

In today's fast-paced business landscape, IT & Business Systems Analysts are essential for aligning technology with strategic goals. At Robert Half, you'll work on real-world challenges like enhancing ticketing systems, automating workflows with Microsoft tools, and managing SharePoint for optimal usability. With Oyster Bay, NY's growing tech scene, this position offers exposure to manufacturing workflows, vendor partnerships, and end-user support, all while advancing your career with a globally recognized firm.

Key Responsibilities

As an IT & Business Systems Analyst, your role will be hands-on and strategic. Key duties include:

• Collaborating closely with stakeholders to gather, analyze, and document detailed requirements for software projects and system enhancements, ensuring solutions meet business needs.
• Managing and optimizing the Kace ticketing system, with a focus on workflow improvements, custom reporting, and seamless issue resolution.
• Assessing emerging technology solutions alongside the IT Manager and external vendors to recommend best-fit implementations.
• Leading system rollouts, conducting user training sessions, and developing user-friendly documentation to empower teams.
• Partnering with the Manufacturing Process Analyst to synchronize IT strategies with production workflows, enhancing operational efficiency.
• Establishing and maintaining standardized IT processes that promote clear communication and streamlined cross-team workflows.
• Overseeing SharePoint content organization, site structure, and permissions to boost accessibility and collaboration.
• Identifying automation opportunities using Microsoft Power Automate, Power BI, and third-party apps, then deploying them for maximum productivity.
• Collaborating with vendors to upgrade website content management systems (CMS), improving digital presence and user experience.
• Providing reliable backup support for desktop issues and end-user IT needs, minimizing downtime.

Day-to-Day Impact

Expect a blend of analytical work, project coordination, and hands-on support. You'll thrive in environments requiring adaptability, from troubleshooting urgent tickets to strategizing long-term IT roadmaps.

Required Qualifications

To excel, candidates should possess:

• A bachelor's degree in Information Technology, Business Analysis, Computer Science, or a related field.
• 3-5+ years of experience in IT business analysis, systems coordination, and technical support.
• Hands-on expertise with Kace Systems, SharePoint, and Microsoft 365 suite (including Power Platform).
• Strong skills in requirements elicitation, process mapping, and workflow automation.
• Proven track record in vendor management, user training, and documentation.
• Familiarity with manufacturing or operational workflows is a plus.
• Excellent problem-solving abilities, communication skills, and attention to detail.
• Ability to work independently and collaboratively in a fast-paced setting.

Key Skills for Success

Top skills include business analysis, Kace ticketing, SharePoint administration, Microsoft automation, stakeholder collaboration, system implementation, and technical troubleshooting. SEO-optimized search terms like 'IT Analyst Oyster Bay NY', 'Business Systems Analyst jobs', and 'SharePoint expert Robert Half' highlight this role's appeal.

Why Join Us at Robert Half?

Robert Half offers more than a job—it's a career launchpad. Enjoy a competitive salary around $100,000 annually, comprehensive benefits including health coverage, 401(k) matching, and generous PTO. Our Oyster Bay office provides a modern workspace with flexible options. Benefit from ongoing training, career advancement, and a supportive culture that values innovation. Located in beautiful Oyster Bay, New York, United States, you'll balance professional growth with an exceptional quality of life. Apply now to elevate your IT career with Robert Half!

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