About the IT Director Role at Premier Ski Resort

Robert Half is thrilled to partner with a world-class ski resort in Ketchum, Idaho, to find an exceptional IT Director to spearhead technology operations. Nestled in the breathtaking Sun Valley region, this position offers a unique opportunity to blend cutting-edge IT leadership with the excitement of the hospitality and outdoor recreation industry. As IT Director, you will be the technological backbone of a bustling resort environment, ensuring seamless guest experiences from online bookings and point-of-sale transactions to on-mountain ski gate systems and digital signage. This full-time role demands a seasoned professional who excels in high-stakes, dynamic settings where downtime is not an option, and innovation drives guest satisfaction.

The ideal candidate brings a proven blend of technical prowess and people leadership, with a passion for hospitality technology. Ketchum, ID, known for its pristine slopes and vibrant community, provides an idyllic backdrop for professionals seeking work-life balance amid stunning natural beauty. If you have experience optimizing IT infrastructure in resorts, hotels, or similar fast-paced operations, this IT Director job in Ketchum, ID is your chance to make a lasting impact.

Key Responsibilities

• Oversee all daily IT operations, guaranteeing the reliability and high performance of resort-wide technology systems including networks, servers, and cloud services.
• Lead and mentor a dedicated local IT team responsible for ticketing platforms, POS systems, access controls, and other mission-critical infrastructure.
• Cultivate robust relationships with key vendors and technology partners to procure, maintain, and upgrade systems that support resort operations year-round.
• Deliver hands-on technical leadership, promoting accountability, collaboration, and continuous improvement within the IT department.
• Proactively monitor systems and swiftly resolve incidents or outages to prevent disruptions in guest services or operational efficiency.
• Manage specialized on-mountain technologies such as ski lift gates, RFID tracking, weather-integrated digital signage, and mobile apps for lift lines.
• Partner closely with resort executives to develop IT strategies that align with overarching business objectives, from revenue growth to sustainability initiatives.
• Uphold stringent disaster recovery protocols, conducting regular drills and implementing redundancies to safeguard data and operations against natural disasters common in mountainous regions.
• Continuously assess and refine IT processes, leveraging data analytics and user feedback to boost efficiency, security, and the overall user experience for both guests and staff.

Required Qualifications for IT Director

To succeed in this pivotal role, candidates must possess a robust skill set tailored to hospitality IT challenges. A Bachelor's degree in Information Technology, Computer Science, or a related discipline is required, along with at least 7-10 years of progressive IT management experience, ideally in hospitality, resorts, or leisure industries. Demonstrated expertise in managing POS systems (e.g., Micros, Toast), ticketing software, and networked environments is essential. Familiarity with outdoor-specific tech like ski gate automation and digital displays is highly desirable.

Key qualifications include:

• Strong leadership skills with experience building high-performing teams in 24/7 operations.
• Proficiency in IT service management frameworks like ITIL for incident handling and change management.
• Deep knowledge of cybersecurity best practices, data backup, and disaster recovery planning.
• Excellent communication abilities to bridge technical concepts with non-technical stakeholders.
• Hands-on experience with cloud platforms (AWS, Azure), virtualization, and network security.
• Ability to thrive in seasonal, weather-dependent environments with on-call responsibilities.

Robert Half prioritizes candidates who embody adaptability, strategic thinking, and a commitment to innovation in IT jobs in Idaho.

Why Join Us? Exceptional Benefits and Lifestyle

Joining this premier ski resort through Robert Half means more than a job—it's a lifestyle. Enjoy a competitive salary of $135,000 annually, plus comprehensive benefits including health coverage, 401(k) matching, and generous PTO. Resort perks like free ski passes, employee housing discounts, and on-site dining privileges enhance your experience in Ketchum's outdoor paradise. Advance your career with ongoing training, exposure to cutting-edge tech, and opportunities to influence resort-wide digital transformation. Be part of a team delivering unforgettable experiences to guests worldwide. Apply now for this exclusive IT Director position in Ketchum, Idaho!

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