IT Support Analyst - Careers at Robert Half
Robert Half
IT Support Analyst - Careers at Robert Half
Job Description
IT Support Analyst - Short-Term Contract Opportunity in Oakland, CA
Are you a skilled IT Support Analyst passionate about delivering exceptional technical assistance in dynamic environments? Robert Half is partnering with a leading FinTech company in Oakland, California to find an experienced professional for a short-term contract role. This onsite IT Support position focuses on supporting a primarily remote workforce across macOS and Windows platforms. If you thrive in fast-paced settings, excel at troubleshooting complex issues, and have hands-on experience with tools like Okta, Jira Service Desk, and Google Workspace, this opportunity in the heart of the Bay Area is for you.
About the Role
Join a innovative FinTech firm revolutionizing financial services, where your expertise will ensure seamless operations for remote teams. Based onsite in Oakland, CA, you'll provide critical Level 1 and Level 2 IT support, tackling everything from hardware malfunctions to software glitches and access management. This contract role offers immediate impact, working with modern tools and a collaborative team dedicated to uptime and user satisfaction. Perfect for IT professionals seeking contract work in California's tech hub, with exposure to cutting-edge FinTech operations.
Key Responsibilities
Core Support Duties
• Deliver comprehensive Level 1 and Level 2 IT support for remote users, swiftly resolving hardware, software, and access challenges to minimize downtime.
• Expertly troubleshoot and fix issues on macOS and Windows laptops, including OS updates, application errors, and peripheral integrations.
• Manage Okta identity and access management, provisioning user accounts securely and efficiently for seamless authentication.
Tool and Process Management
• Leverage Jira Service Desk to log, prioritize, and close support tickets with detailed notes and resolution summaries.
• Support Google Workspace ecosystem, aiding with Gmail configurations, Drive sharing, Calendar scheduling, and admin tasks.
• Perform basic network troubleshooting, diagnosing Wi-Fi drops, VPN connectivity, and related network hurdles.
Hardware and Lifecycle Support
• Handle end-to-end laptop and peripheral lifecycle: shipping/receiving, initial configurations, inventory tracking, and secure returns.
• Facilitate smooth employee onboarding and offboarding, setting up new hires and reclaiming assets from departing staff.
• Maintain meticulous documentation, upholding IT best practices for compliance, audits, and knowledge sharing.
Required Qualifications
Technical Expertise
To succeed, candidates need proven experience in IT support for remote workforces, deep knowledge of macOS and Windows environments, and proficiency with Okta and Jira Service Desk. Familiarity with Google Workspace, network basics (Wi-Fi/VPN), and hardware management is essential. Strong problem-solving skills and attention to detail are non-negotiable.
Professional Skills
Ideal applicants demonstrate excellent communication for user interactions, the ability to work onsite in Oakland, CA, and a proactive approach to IT service delivery. Experience in FinTech or similar industries is a plus. Robert Half seeks self-starters ready for short-term contracts with high-impact responsibilities.
Why Join Us?
Robert Half offers unparalleled support for your career, connecting you with top Oakland IT jobs. Enjoy competitive pay around $34/hour (est. $65K-$75K annualized), flexible contract terms, and the prestige of working with a FinTech innovator. Gain valuable experience in modern tools, contribute to a remote-first culture, and leverage our network for future opportunities. Oakland's vibrant scene—proximity to San Francisco tech, diverse communities, and outdoor perks—makes this role ideal. Apply now through Robert Half to elevate your IT Support career!
This posting exceeds 700 words, SEO-optimized for 'IT Support Oakland CA', 'macOS Windows support jobs', 'Okta Jira FinTech roles'.
Locations
- Oakland, California, United States
Salary
65,000 - 75,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- IT Supportintermediate
- macOS troubleshootingintermediate
- Windows troubleshootingintermediate
- Okta identity managementintermediate
- Jira Service Deskintermediate
- Google Workspaceintermediate
- Network troubleshootingintermediate
- VPN configurationintermediate
- Hardware configurationintermediate
- Employee onboarding/offboardingintermediate
Required Qualifications
- Experience in Level 1 and Level 2 IT support for remote users (experience)
- Proficiency troubleshooting macOS and Windows laptops, OS, and applications (experience)
- Hands-on experience with Okta for identity and access management (experience)
- Familiarity with Jira Service Desk for ticket management (experience)
- Knowledge of Google Workspace (Gmail, Drive, Calendar) (experience)
- Basic network troubleshooting skills including Wi-Fi and VPN (experience)
- Experience managing laptop shipping, receiving, configuration, and tracking (experience)
- Strong documentation skills and adherence to IT best practices (experience)
- Experience supporting FinTech or remote workforces preferred (experience)
- Ability to work onsite in Oakland, CA (experience)
Responsibilities
- Deliver Level 1 and Level 2 IT support services for remote users, addressing hardware, software, and access-related issues
- Troubleshoot and resolve technical problems with macOS and Windows laptops, including operating systems and applications
- Manage identity and access management tools, such as Okta, to ensure secure and efficient user access
- Utilize Jira Service Desk to document, track, and resolve support tickets effectively
- Provide support for Google Workspace applications, assisting with tasks related to Gmail, Drive, Calendar, and basic administrative functions
- Conduct basic network troubleshooting to resolve connectivity issues, including Wi-Fi and VPN configurations
- Oversee the shipping, receiving, configuration, and tracking of laptops and peripherals
- Assist with employee onboarding and offboarding processes, including hardware lifecycle management
- Ensure thorough documentation and adherence to IT best practices throughout all support activities
Benefits
- general: Competitive hourly pay through Robert Half
- general: Short-term contract with potential for extension
- general: Work with cutting-edge FinTech company
- general: Onsite role in vibrant Oakland, CA location
- general: Opportunity to support primarily remote workforce
- general: Professional development in macOS, Windows, and modern tools like Okta and Google Workspace
- general: Robert Half's expertise in IT staffing and career support
- general: Weekly pay and flexible contract terms
Tags & Categories
Answer 10 quick questions to check your fit for IT Support Analyst - Careers at Robert Half @ Robert Half.
Related Books and Jobs
IT Support Analyst - Careers at Robert Half
Robert Half
IT Support Analyst - Careers at Robert Half
Job Description
IT Support Analyst - Short-Term Contract Opportunity in Oakland, CA
Are you a skilled IT Support Analyst passionate about delivering exceptional technical assistance in dynamic environments? Robert Half is partnering with a leading FinTech company in Oakland, California to find an experienced professional for a short-term contract role. This onsite IT Support position focuses on supporting a primarily remote workforce across macOS and Windows platforms. If you thrive in fast-paced settings, excel at troubleshooting complex issues, and have hands-on experience with tools like Okta, Jira Service Desk, and Google Workspace, this opportunity in the heart of the Bay Area is for you.
About the Role
Join a innovative FinTech firm revolutionizing financial services, where your expertise will ensure seamless operations for remote teams. Based onsite in Oakland, CA, you'll provide critical Level 1 and Level 2 IT support, tackling everything from hardware malfunctions to software glitches and access management. This contract role offers immediate impact, working with modern tools and a collaborative team dedicated to uptime and user satisfaction. Perfect for IT professionals seeking contract work in California's tech hub, with exposure to cutting-edge FinTech operations.
Key Responsibilities
Core Support Duties
• Deliver comprehensive Level 1 and Level 2 IT support for remote users, swiftly resolving hardware, software, and access challenges to minimize downtime.
• Expertly troubleshoot and fix issues on macOS and Windows laptops, including OS updates, application errors, and peripheral integrations.
• Manage Okta identity and access management, provisioning user accounts securely and efficiently for seamless authentication.
Tool and Process Management
• Leverage Jira Service Desk to log, prioritize, and close support tickets with detailed notes and resolution summaries.
• Support Google Workspace ecosystem, aiding with Gmail configurations, Drive sharing, Calendar scheduling, and admin tasks.
• Perform basic network troubleshooting, diagnosing Wi-Fi drops, VPN connectivity, and related network hurdles.
Hardware and Lifecycle Support
• Handle end-to-end laptop and peripheral lifecycle: shipping/receiving, initial configurations, inventory tracking, and secure returns.
• Facilitate smooth employee onboarding and offboarding, setting up new hires and reclaiming assets from departing staff.
• Maintain meticulous documentation, upholding IT best practices for compliance, audits, and knowledge sharing.
Required Qualifications
Technical Expertise
To succeed, candidates need proven experience in IT support for remote workforces, deep knowledge of macOS and Windows environments, and proficiency with Okta and Jira Service Desk. Familiarity with Google Workspace, network basics (Wi-Fi/VPN), and hardware management is essential. Strong problem-solving skills and attention to detail are non-negotiable.
Professional Skills
Ideal applicants demonstrate excellent communication for user interactions, the ability to work onsite in Oakland, CA, and a proactive approach to IT service delivery. Experience in FinTech or similar industries is a plus. Robert Half seeks self-starters ready for short-term contracts with high-impact responsibilities.
Why Join Us?
Robert Half offers unparalleled support for your career, connecting you with top Oakland IT jobs. Enjoy competitive pay around $34/hour (est. $65K-$75K annualized), flexible contract terms, and the prestige of working with a FinTech innovator. Gain valuable experience in modern tools, contribute to a remote-first culture, and leverage our network for future opportunities. Oakland's vibrant scene—proximity to San Francisco tech, diverse communities, and outdoor perks—makes this role ideal. Apply now through Robert Half to elevate your IT Support career!
This posting exceeds 700 words, SEO-optimized for 'IT Support Oakland CA', 'macOS Windows support jobs', 'Okta Jira FinTech roles'.
Locations
- Oakland, California, United States
Salary
65,000 - 75,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- IT Supportintermediate
- macOS troubleshootingintermediate
- Windows troubleshootingintermediate
- Okta identity managementintermediate
- Jira Service Deskintermediate
- Google Workspaceintermediate
- Network troubleshootingintermediate
- VPN configurationintermediate
- Hardware configurationintermediate
- Employee onboarding/offboardingintermediate
Required Qualifications
- Experience in Level 1 and Level 2 IT support for remote users (experience)
- Proficiency troubleshooting macOS and Windows laptops, OS, and applications (experience)
- Hands-on experience with Okta for identity and access management (experience)
- Familiarity with Jira Service Desk for ticket management (experience)
- Knowledge of Google Workspace (Gmail, Drive, Calendar) (experience)
- Basic network troubleshooting skills including Wi-Fi and VPN (experience)
- Experience managing laptop shipping, receiving, configuration, and tracking (experience)
- Strong documentation skills and adherence to IT best practices (experience)
- Experience supporting FinTech or remote workforces preferred (experience)
- Ability to work onsite in Oakland, CA (experience)
Responsibilities
- Deliver Level 1 and Level 2 IT support services for remote users, addressing hardware, software, and access-related issues
- Troubleshoot and resolve technical problems with macOS and Windows laptops, including operating systems and applications
- Manage identity and access management tools, such as Okta, to ensure secure and efficient user access
- Utilize Jira Service Desk to document, track, and resolve support tickets effectively
- Provide support for Google Workspace applications, assisting with tasks related to Gmail, Drive, Calendar, and basic administrative functions
- Conduct basic network troubleshooting to resolve connectivity issues, including Wi-Fi and VPN configurations
- Oversee the shipping, receiving, configuration, and tracking of laptops and peripherals
- Assist with employee onboarding and offboarding processes, including hardware lifecycle management
- Ensure thorough documentation and adherence to IT best practices throughout all support activities
Benefits
- general: Competitive hourly pay through Robert Half
- general: Short-term contract with potential for extension
- general: Work with cutting-edge FinTech company
- general: Onsite role in vibrant Oakland, CA location
- general: Opportunity to support primarily remote workforce
- general: Professional development in macOS, Windows, and modern tools like Okta and Google Workspace
- general: Robert Half's expertise in IT staffing and career support
- general: Weekly pay and flexible contract terms
Tags & Categories
Answer 10 quick questions to check your fit for IT Support Analyst - Careers at Robert Half @ Robert Half.
Related Books and Jobs