About the IT Support Analyst Role at Robert Half

Robert Half is excited to partner with a leading organization in Torrance, California, to find a talented IT Support Analyst. This full-time position offers an exceptional opportunity to deliver top-tier technical support in a dynamic, technology-driven environment. As an IT Support Analyst, you will be the go-to expert for end-users, resolving hardware and software challenges while maintaining robust IT systems. Located in the heart of Torrance, CA, this role is perfect for professionals passionate about Azure AD, Okta, Microsoft 365, Windows, macOS, Zendesk ticketing, and conference room setups using Teams, Google, and A/V systems.

Our client values innovation and employee success, providing a collaborative workspace where your technical expertise can shine. If you're seeking IT Support Analyst jobs in Torrance, CA, or Robert Half careers in IT, this position combines hands-on technical work with a customer-centric focus. With strong problem-solving skills and clear communication, you'll ensure seamless technology experiences that empower the entire team.

Why This Role Stands Out

In today's fast-paced digital landscape, reliable IT support is crucial. You'll work with cutting-edge tools like Azure AD for identity management, Okta for secure access, and the full Microsoft 365 suite. Whether configuring MAC or Windows devices, managing Zendesk tickets, or setting up advanced conference rooms, your contributions will directly impact business productivity. Join Robert Half's network of top IT talent and advance your career in Southern California's tech hub.

Key Responsibilities

The IT Support Analyst role demands a proactive approach to technical challenges. Here's what you'll do daily:

• Deliver first-class technical support to end-users, addressing inquiries via phone, email, or in-person.
• Troubleshoot and resolve hardware issues, including desktops, laptops, peripherals, and mobile devices across Windows and macOS platforms.
• Diagnose and fix software problems within the Microsoft 365 suite, ensuring optimal performance of Outlook, Teams, OneDrive, and more.
• Maintain IT systems, including user account management in Azure AD and Okta for secure authentication.
• Manage helpdesk tickets using Zendesk or equivalent systems, prioritizing urgent issues and tracking resolutions to SLA standards.
• Set up and troubleshoot conference rooms equipped with Microsoft Teams, Google Meet, and A/V systems for flawless virtual meetings.
• Perform routine system maintenance, updates, and backups to prevent downtime.
• Document all support activities, creating knowledge base articles to empower self-service for common issues.
• Collaborate with IT teams on escalations involving network, server, or cybersecurity matters.
• Promote best practices in IT security and end-user training to minimize future support needs.

Required Qualifications

To excel as our IT Support Analyst, bring the following expertise:

• 2+ years of hands-on IT support experience in a corporate environment.
• Proficiency in Azure AD and Okta for identity and access management.
• Deep knowledge of Microsoft 365 suite, including administration and troubleshooting.
• Strong experience supporting Windows and macOS operating systems.
• Expertise in Zendesk ticketing systems or similar (e.g., ServiceNow, Freshdesk).
• Proven skills in conference room AV setups, Microsoft Teams, Google Workspace, and multimedia systems.
• Exceptional problem-solving abilities with a logical, methodical approach to complex issues.
• Outstanding communication skills, both verbal and written, with a customer-service mindset.
• Relevant certifications like CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or equivalent preferred.
• Bachelor's degree in IT, Computer Science, or related field a plus.

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Why Join Us?

Robert Half offers unparalleled opportunities for IT professionals. Enjoy a competitive salary estimated at $55,000-$65,000 annually (based on $28/hour market rate), plus comprehensive benefits including health, dental, vision coverage, 401(k) matching, generous PTO, and professional development stipends. Work in a modern Torrance office with hybrid flexibility, surrounded by a supportive team committed to your growth.

Thrive in an inclusive culture that celebrates diversity and innovation. Our client provides cutting-edge tools, ongoing training in emerging tech like AI-driven support, and clear paths to senior roles. As part of Robert Half, access a vast network for future career moves. Don't miss this chance to elevate your IT career in Torrance, California—email valerie.montoya@rht.com for immediate consideration. Join us and make technology work seamlessly every day!