About the IT Support Engineer Role

Robert Half is excited to partner with a dynamic and rapidly growing organization in Jacksonville, Florida, to find a talented IT Support Engineer. This pivotal hands-on position is perfect for a tech-savvy professional who thrives in Microsoft-centric environments and possesses solid foundational networking skills. As an IT Support Engineer, you'll be the go-to expert for end-users, ensuring seamless operations of core IT infrastructure while supporting business growth. Join a collaborative team in one of Florida's most vibrant cities, where your expertise will directly impact daily productivity and long-term technological success.

This full-time role offers the chance to work with cutting-edge tools like Windows 11, Microsoft 365, and Active Directory in a supportive atmosphere that values innovation and efficiency. Whether you're resolving complex tickets or streamlining user access, your contributions will be essential to maintaining a robust IT ecosystem. If you're passionate about IT support, troubleshooting, and Microsoft technologies, this Jacksonville-based opportunity at Robert Half could be your next career milestone.

Key Responsibilities

Core Technical Support Duties

• Deliver expert desktop and systems support across Windows 11 environments, diagnosing hardware and software issues swiftly.
• Manage and troubleshoot the full Microsoft 365 suite, including Outlook email configurations, Teams collaboration tools, SharePoint document management, and OneDrive file syncing.
• Administer Active Directory comprehensively, handling user provisioning, permission assignments, and group policy implementations to ensure secure access control.

Networking and Infrastructure Tasks

• Troubleshoot essential networking challenges such as connectivity problems, VPN setups, printer integrations, switch configurations, and router maintenance.
• Support seamless onboarding and offboarding of employees, managing user access rights across all systems.
• Execute system updates, apply critical patches, and enforce security best practices to safeguard organizational data and compliance.

Operational Excellence

• Maintain detailed documentation of processes, resolutions, and standard operating procedures to build a comprehensive knowledge base.
• Efficiently resolve support tickets using ticketing systems, prioritizing based on impact and urgency to minimize business disruptions.
• Collaborate with cross-functional teams to proactively identify IT improvements and support infrastructure scalability.

Required Qualifications

To excel as our IT Support Engineer, candidates should demonstrate proven experience in Microsoft environments and basic networking. Key qualifications include:

• 2+ years of hands-on IT support experience, ideally in Windows 11 and Microsoft 365 ecosystems.
• Strong proficiency in Active Directory for user management and group policies.
• Foundational knowledge of networking protocols, VPN troubleshooting, printers, switches, and routers.
• Excellent problem-solving skills with a track record of efficient ticket resolution.
• Familiarity with security practices, patching, and system administration best practices.
• Superior communication skills to interact with end-users and document technical processes clearly.
• A bachelor's degree in Information Technology, Computer Science, or a related field is preferred, though equivalent professional experience is highly valued.
• Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or similar are a plus.

Robert Half prioritizes candidates who are adaptable, detail-oriented, and eager to grow in a fast-paced setting.

Why Join Us?

Partnering with Robert Half means accessing top-tier opportunities with leading Jacksonville employers. This role offers not just a job, but a career launchpad in sunny Florida. Enjoy a competitive salary range of $65,000-$85,000 annually (based on experience), alongside exceptional benefits like comprehensive health coverage, 401(k) matching, generous PTO, and professional development support. Work in a modern office in Jacksonville, Florida, United States, with potential hybrid flexibility.

Our client fosters a collaborative culture emphasizing work-life balance, innovation, and employee growth. As Jacksonville's economy booms in tech and finance sectors, this position positions you for advancement. Robert Half's expertise ensures a smooth hiring process, connecting you with roles that match your skills perfectly. Apply today to elevate your IT career in the Sunshine State!

Keywords: IT Support Jacksonville FL, Windows 11 jobs, Microsoft 365 specialist, Active Directory admin, networking support Florida, Robert Half careers.