About the Role

Robert Half is excited to partner with a leading healthcare organization in Ann Arbor, Michigan, to find a skilled IT Support Specialist. This contract position offers the chance to provide critical technical support in a dynamic hospice facility, ensuring seamless operations for on-site and remote staff. As an IT Support Specialist, you'll be at the heart of maintaining IT infrastructure in a high-stakes healthcare environment, where your expertise directly impacts patient care and staff efficiency. With potential for long-term employment and growth opportunities, this role is perfect for tech-savvy professionals passionate about healthcare IT. Join Robert Half's network of top talent and contribute to meaningful work in Ann Arbor, MI.

Key Responsibilities

In this role, you'll deliver hands-on and remote IT support to keep systems running smoothly. Here's what your day-to-day will look like:

• Provide first-level troubleshooting for Windows-based systems, Active Directory, Office 365, and Exchange to minimize downtime.
• Support mobile devices including Android smartphones and iPads, ensuring staff mobility and productivity.
• Offer exceptional customer service in a fast-paced, high-pressure healthcare setting, resolving issues with empathy and efficiency.
• Manage onboarding for 20-30 new hires monthly, setting up their technical environments from day one.
• Perform network troubleshooting to fix connectivity problems and maintain reliable operations across the facility.
• Track and deploy hardware inventory, keeping equipment organized and accessible.
• Assist field personnel with remote troubleshooting and workstation setups to support hospice care delivery.
• Collaborate with IT teams to uphold system functionality and tackle complex challenges.
• Ensure all activities comply with healthcare IT protocols, prioritizing data security and regulatory standards.

Why This Role Stands Out

Working in hospice care means your IT support has a profound impact—enabling caregivers to focus on patients without technical hurdles. This position blends technical depth with interpersonal skills, offering variety from desktop support to network diagnostics in a rewarding sector.

Required Qualifications

To succeed, you'll need a blend of technical prowess and soft skills tailored to healthcare IT:

• Proven experience troubleshooting Windows systems, Active Directory, Office 365, and Exchange.
• Hands-on expertise with Android and iPad support.
• Excellent customer service in high-pressure environments.
• Capacity to handle high-volume onboarding (20-30 users/month).
• Strong network troubleshooting abilities.
• Hardware management and inventory skills.
• Team collaboration and problem-solving mindset.
• Familiarity with IT compliance in regulated industries like healthcare.
• Contract or temp-to-hire experience preferred.
• Local to Ann Arbor, MI, or willing to work on-site.

Ideal Candidate Profile

We're seeking proactive IT professionals who thrive in healthcare settings. Certifications like CompTIA A+, Network+, or Microsoft 365 are a plus. If you enjoy making a difference while advancing your IT career, this is your opportunity.

Why Join Us

Partner with Robert Half for unparalleled career support. This contract role starts at $23.75/hour (approximately $49,450 annually) with potential for extension or permanent hire. Benefit from our expertise in placing top IT talent in Ann Arbor's thriving job market. Enjoy a supportive team, professional growth, and the satisfaction of supporting hospice care. Robert Half offers competitive pay, flexible contracts, and access to exclusive opportunities. Ann Arbor, Michigan, provides an ideal backdrop with its universities, tech scene, and quality of life. Apply now to elevate your IT Support Specialist career with a leader in staffing!

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