About the IT Support Specialist (Level 1, 2 or 3) Role at Robert Half

Robert Half is thrilled to present an exciting opportunity for a skilled IT Support Specialist (Level 1, 2, or 3) to join our client's dynamic team in Las Cruces, New Mexico, United States. This contract-to-permanent position is perfect for IT professionals seeking hands-on experience in both routine technical support and advanced projects. As an IT Support Analyst, you'll deliver exceptional day-to-day support to clients remotely and onsite, while contributing to high-impact IT initiatives like server deployments and network optimizations. Located in the vibrant city of Las Cruces, NM, this role offers a chance to grow your career in a supportive environment with Robert Half's renowned expertise in talent placement.

Whether you're a Level 1 specialist honing your skills or a Level 3 expert ready for complex challenges, this position provides the flexibility to match your expertise. Las Cruces, known for its rich cultural heritage, stunning desert landscapes, and proximity to White Sands National Park, combines professional growth with an exceptional quality of life. Join Robert Half and advance your IT career in one of New Mexico's fastest-growing tech hubs.

Key Responsibilities

In this versatile role, you'll handle a mix of frontline support and project-based work, ensuring seamless IT operations for clients.

Core Technical Support Duties

• Deliver Level 1 and Level 2 technical support, escalating to Level 3 when necessary for more intricate problems.
• Troubleshoot and resolve IT issues efficiently using remote diagnostic tools and hands-on onsite interventions.
• Manage help desk ticket queues, prioritizing tasks to guarantee swift resolutions and high client satisfaction.

Project Contributions

• Participate in server builds and configurations, from initial setup to optimization for peak performance.
• Support network infrastructure projects, including configuration of switches, VLANs, firewalls, and routers.
• Administer Active Directory management and implement robust file security measures to protect sensitive data.
• Collaborate on other IT initiatives as needed, fostering innovation and efficiency.

These responsibilities ensure you're not just fixing issues but actively shaping the IT landscape for forward-thinking organizations in Las Cruces, NM.

Required Qualifications

To excel as an IT Support Specialist with Robert Half, candidates should demonstrate a blend of technical prowess and soft skills. We're seeking professionals who thrive in fast-paced settings and are committed to excellence.

• Proven experience in Level 1/2 IT support, with capability to tackle advanced troubleshooting.
• Hands-on knowledge of server builds, network devices (switches, VLANs, firewalls, routers), and Active Directory.
• Strong proficiency in remote support tools and onsite service delivery.
• Excellent problem-solving abilities and a customer-centric approach to help desk management.
• Flexibility for contract-to-permanent transition and willingness to work in Las Cruces, New Mexico.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified) are highly desirable.

Robert Half values diverse backgrounds and provides equal opportunities for all qualified applicants in the United States.

Why Join Us?

Choosing Robert Half means partnering with a global leader in professional staffing, offering unparalleled support for your career trajectory. This IT Support Specialist role in Las Cruces, NM, boasts an estimated salary range of $52,000 - $85,000 USD annually, reflecting market rates for the region based on experience level. Beyond competitive pay, enjoy a contract-to-permanent pathway that secures long-term stability.

Benefits include professional development through diverse projects, a collaborative team culture, and the flexibility of hybrid remote/onsite work. Las Cruces offers an affordable cost of living, outdoor adventures, and a thriving community—ideal for work-life balance. Robert Half's commitment to your success includes resume optimization, interview coaching, and access to exclusive job opportunities. Don't miss this chance to elevate your IT career—apply today and become part of our success story in New Mexico's tech scene!

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