IT Support Specialist Tier 2/3 (Manufacturing Exp Preferred) - Careers at Robert Half
Robert Half
IT Support Specialist Tier 2/3 (Manufacturing Exp Preferred) - Careers at Robert Half
Job Description
IT Support Specialist Tier 2/3 (Manufacturing Experience Preferred) - Join Robert Half in Blauvelt, NY
Are you a seasoned IT professional with a passion for solving complex technical challenges in dynamic manufacturing environments? Robert Half is partnering with a leading manufacturing firm in Blauvelt, New York, to find a skilled IT Support Specialist Tier 2/3. This full-time role offers a competitive salary of $75,000 per year and the chance to support critical production systems, enterprise networks, and end-user technologies. If you excel in Windows Server administration, Microsoft 365 management, ERP/MES troubleshooting, and manufacturing hardware like PLC-connected devices and barcode scanners, this position is your next career step.
About the Role
In this pivotal Tier 2/3 IT Support Specialist position, you'll be the go-to expert for escalated issues in a fast-paced manufacturing setting. Blauvelt, NY, located just north of New York City in Rockland County, provides an ideal backdrop for this onsite role with remote support elements. You'll ensure seamless IT operations across production floors and corporate offices, diagnosing enterprise systems, networks, and specialized hardware. With preferences for manufacturing experience, this job demands proficiency in high-stakes environments where downtime impacts production lines. Robert Half places top talent in roles like this, offering stability, growth, and exposure to cutting-edge industrial IT solutions. Expect hands-on work with VoIP systems, Wi-Fi optimization, audiovisual setups, and proactive infrastructure maintenance to drive efficiency and security.
Key Responsibilities
Your day-to-day will involve advanced troubleshooting and project contributions:
- Deliver Tier 2/3 support for hardware (desktops, laptops, industrial workstations, printers, scanners), software, and peripherals, including production floor PLC integrations.
- Configure and deploy devices, manage user onboarding/offboarding, and track IT assets through their lifecycle with detailed reporting.
- Troubleshoot intermediate network/server issues (Active Directory, DHCP, DNS, Wi-Fi) and escalate complex problems to senior teams or MSPs.
- Administer Microsoft 365, Active Directory accounts, MFA, and access controls while maintaining ITSM ticket accuracy.
- Handle VoIP phone system management, from endpoint support to call flow configurations.
- Perform preventive maintenance, OS/application upgrades, and support AV/video conferencing in meeting rooms.
- Participate in IT projects like network upgrades, system migrations, office relocations, and manufacturing system deployments.
- Mentor team members, document processes in the knowledge base, and implement improvements for better reliability and user satisfaction.
This role emphasizes clear communication as a liaison between end-users, internal IT, and external vendors, ensuring minimal disruptions in a 24/7 manufacturing operation.
Required Qualifications
To succeed, bring 5+ years of Tier 2/3 IT support experience, ideally in manufacturing. Key must-haves include:
- Expertise in Windows Server/AD, M365, ERP/MES, and manufacturing-specific tech (barcode scanners, printers, PLC devices).
- Strong networking skills for Wi-Fi, DHCP/DNS troubleshooting.
- VoIP system proficiency and ITSM platform experience (e.g., ServiceNow).
- Proven remote and onsite support capabilities with excellent documentation habits.
- Soft skills: Problem-solving, customer focus, and team collaboration.
A bachelor's in IT or related field is preferred, along with certifications like CompTIA A+/Network+, Microsoft Certified: Modern Desktop Administrator, or manufacturing IT credentials.
Why Join Us?
Robert Half offers unparalleled opportunities through this partnership. Enjoy a $75,000 salary, full benefits including health coverage, 401(k) matching, PTO, and professional development. Work in a supportive Blauvelt, NY team with modern tools, flexible remote options, and growth paths to senior IT roles. Contribute to innovative manufacturing IT, enhance your skills in enterprise systems, and thrive in a secure, efficient environment. Apply now for this high-impact IT Support Specialist Tier 2/3 role and elevate your career with Robert Half!
(Word count: 812)
Locations
- Blauvelt, New York, United States
Salary
75,000 - 75,000 USD / yearly
70,000 - 85,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Windows Server/Active Directoryintermediate
- Microsoft 365 Administrationintermediate
- ERP and MES Supportintermediate
- Network Troubleshooting (DHCP/DNS/Wi-Fi)intermediate
- VoIP Phone System Managementintermediate
- ITSM Ticket Resolutionintermediate
- Hardware/Peripheral Troubleshootingintermediate
- IT Asset Managementintermediate
- Audiovisual Systems Supportintermediate
- Manufacturing Production Floor Systemsintermediate
Required Qualifications
- 5+ years of Tier 2/3 IT support experience, preferably in manufacturing (experience)
- Proficiency in Windows Server, Active Directory, and Microsoft 365 (experience)
- Hands-on experience with ERP, MES, barcode scanners, printers, and PLC devices (experience)
- Strong knowledge of network diagnostics (DHCP, DNS, Wi-Fi) (experience)
- Experience managing VoIP systems and user provisioning (experience)
- Proven ability to handle escalated technical issues and coordinate with MSPs (experience)
- Excellent problem-solving skills and customer service orientation (experience)
- Ability to perform onsite installations, upgrades, and preventive maintenance (experience)
- Familiarity with ITSM platforms for ticket management and documentation (experience)
- Bachelor's degree in IT, Computer Science, or related field preferred (experience)
Responsibilities
- Provide advanced technical support for escalated end-user issues across hardware, software, and peripherals
- Set up and configure desktops, laptops, mobile devices, monitors, printers, and office technology
- Manage onboarding, offboarding, equipment lifecycle tracking, and IT asset inventory
- Diagnose and resolve network, server (Active Directory, DHCP, DNS), and Wi-Fi issues; collaborate with senior teams and MSPs
- Perform onsite OS, application, and security patch installations and upgrades
- Administer user accounts in Active Directory, Microsoft 365, including MFA and access requests
- Resolve support tickets via ITSM platform with accurate documentation and follow-up
- Maintain and troubleshoot VoIP phone systems, including provisioning and call flows
- Support audiovisual and video conferencing systems in meeting spaces
- Participate in IT projects like deployments, migrations, office moves, and infrastructure upgrades
- Provide remote support via phone, email, chat, or remote sessions
- Mentor junior staff and contribute to process improvements, knowledge base, and team efficiencies
Benefits
- general: Competitive salary range of $75,000 annually
- general: Comprehensive health, dental, and vision insurance plans
- general: 401(k) retirement savings with company matching
- general: Generous paid time off and holiday schedule
- general: Professional development and certification reimbursement
- general: Collaborative team environment with growth opportunities
- general: Modern onsite facilities in a dynamic manufacturing setting
- general: Flexible work options including remote support capabilities
- general: Employee assistance programs for wellness support
- general: Performance-based bonuses and incentives
Tags & Categories
Answer 10 quick questions to check your fit for IT Support Specialist Tier 2/3 (Manufacturing Exp Preferred) - Careers at Robert Half @ Robert Half.
Related Books and Jobs
IT Support Specialist Tier 2/3 (Manufacturing Exp Preferred) - Careers at Robert Half
Robert Half
IT Support Specialist Tier 2/3 (Manufacturing Exp Preferred) - Careers at Robert Half
Job Description
IT Support Specialist Tier 2/3 (Manufacturing Experience Preferred) - Join Robert Half in Blauvelt, NY
Are you a seasoned IT professional with a passion for solving complex technical challenges in dynamic manufacturing environments? Robert Half is partnering with a leading manufacturing firm in Blauvelt, New York, to find a skilled IT Support Specialist Tier 2/3. This full-time role offers a competitive salary of $75,000 per year and the chance to support critical production systems, enterprise networks, and end-user technologies. If you excel in Windows Server administration, Microsoft 365 management, ERP/MES troubleshooting, and manufacturing hardware like PLC-connected devices and barcode scanners, this position is your next career step.
About the Role
In this pivotal Tier 2/3 IT Support Specialist position, you'll be the go-to expert for escalated issues in a fast-paced manufacturing setting. Blauvelt, NY, located just north of New York City in Rockland County, provides an ideal backdrop for this onsite role with remote support elements. You'll ensure seamless IT operations across production floors and corporate offices, diagnosing enterprise systems, networks, and specialized hardware. With preferences for manufacturing experience, this job demands proficiency in high-stakes environments where downtime impacts production lines. Robert Half places top talent in roles like this, offering stability, growth, and exposure to cutting-edge industrial IT solutions. Expect hands-on work with VoIP systems, Wi-Fi optimization, audiovisual setups, and proactive infrastructure maintenance to drive efficiency and security.
Key Responsibilities
Your day-to-day will involve advanced troubleshooting and project contributions:
- Deliver Tier 2/3 support for hardware (desktops, laptops, industrial workstations, printers, scanners), software, and peripherals, including production floor PLC integrations.
- Configure and deploy devices, manage user onboarding/offboarding, and track IT assets through their lifecycle with detailed reporting.
- Troubleshoot intermediate network/server issues (Active Directory, DHCP, DNS, Wi-Fi) and escalate complex problems to senior teams or MSPs.
- Administer Microsoft 365, Active Directory accounts, MFA, and access controls while maintaining ITSM ticket accuracy.
- Handle VoIP phone system management, from endpoint support to call flow configurations.
- Perform preventive maintenance, OS/application upgrades, and support AV/video conferencing in meeting rooms.
- Participate in IT projects like network upgrades, system migrations, office relocations, and manufacturing system deployments.
- Mentor team members, document processes in the knowledge base, and implement improvements for better reliability and user satisfaction.
This role emphasizes clear communication as a liaison between end-users, internal IT, and external vendors, ensuring minimal disruptions in a 24/7 manufacturing operation.
Required Qualifications
To succeed, bring 5+ years of Tier 2/3 IT support experience, ideally in manufacturing. Key must-haves include:
- Expertise in Windows Server/AD, M365, ERP/MES, and manufacturing-specific tech (barcode scanners, printers, PLC devices).
- Strong networking skills for Wi-Fi, DHCP/DNS troubleshooting.
- VoIP system proficiency and ITSM platform experience (e.g., ServiceNow).
- Proven remote and onsite support capabilities with excellent documentation habits.
- Soft skills: Problem-solving, customer focus, and team collaboration.
A bachelor's in IT or related field is preferred, along with certifications like CompTIA A+/Network+, Microsoft Certified: Modern Desktop Administrator, or manufacturing IT credentials.
Why Join Us?
Robert Half offers unparalleled opportunities through this partnership. Enjoy a $75,000 salary, full benefits including health coverage, 401(k) matching, PTO, and professional development. Work in a supportive Blauvelt, NY team with modern tools, flexible remote options, and growth paths to senior IT roles. Contribute to innovative manufacturing IT, enhance your skills in enterprise systems, and thrive in a secure, efficient environment. Apply now for this high-impact IT Support Specialist Tier 2/3 role and elevate your career with Robert Half!
(Word count: 812)
Locations
- Blauvelt, New York, United States
Salary
75,000 - 75,000 USD / yearly
70,000 - 85,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Windows Server/Active Directoryintermediate
- Microsoft 365 Administrationintermediate
- ERP and MES Supportintermediate
- Network Troubleshooting (DHCP/DNS/Wi-Fi)intermediate
- VoIP Phone System Managementintermediate
- ITSM Ticket Resolutionintermediate
- Hardware/Peripheral Troubleshootingintermediate
- IT Asset Managementintermediate
- Audiovisual Systems Supportintermediate
- Manufacturing Production Floor Systemsintermediate
Required Qualifications
- 5+ years of Tier 2/3 IT support experience, preferably in manufacturing (experience)
- Proficiency in Windows Server, Active Directory, and Microsoft 365 (experience)
- Hands-on experience with ERP, MES, barcode scanners, printers, and PLC devices (experience)
- Strong knowledge of network diagnostics (DHCP, DNS, Wi-Fi) (experience)
- Experience managing VoIP systems and user provisioning (experience)
- Proven ability to handle escalated technical issues and coordinate with MSPs (experience)
- Excellent problem-solving skills and customer service orientation (experience)
- Ability to perform onsite installations, upgrades, and preventive maintenance (experience)
- Familiarity with ITSM platforms for ticket management and documentation (experience)
- Bachelor's degree in IT, Computer Science, or related field preferred (experience)
Responsibilities
- Provide advanced technical support for escalated end-user issues across hardware, software, and peripherals
- Set up and configure desktops, laptops, mobile devices, monitors, printers, and office technology
- Manage onboarding, offboarding, equipment lifecycle tracking, and IT asset inventory
- Diagnose and resolve network, server (Active Directory, DHCP, DNS), and Wi-Fi issues; collaborate with senior teams and MSPs
- Perform onsite OS, application, and security patch installations and upgrades
- Administer user accounts in Active Directory, Microsoft 365, including MFA and access requests
- Resolve support tickets via ITSM platform with accurate documentation and follow-up
- Maintain and troubleshoot VoIP phone systems, including provisioning and call flows
- Support audiovisual and video conferencing systems in meeting spaces
- Participate in IT projects like deployments, migrations, office moves, and infrastructure upgrades
- Provide remote support via phone, email, chat, or remote sessions
- Mentor junior staff and contribute to process improvements, knowledge base, and team efficiencies
Benefits
- general: Competitive salary range of $75,000 annually
- general: Comprehensive health, dental, and vision insurance plans
- general: 401(k) retirement savings with company matching
- general: Generous paid time off and holiday schedule
- general: Professional development and certification reimbursement
- general: Collaborative team environment with growth opportunities
- general: Modern onsite facilities in a dynamic manufacturing setting
- general: Flexible work options including remote support capabilities
- general: Employee assistance programs for wellness support
- general: Performance-based bonuses and incentives
Tags & Categories
Answer 10 quick questions to check your fit for IT Support Specialist Tier 2/3 (Manufacturing Exp Preferred) - Careers at Robert Half @ Robert Half.
Related Books and Jobs