About Role

Join Robert Half as an IT Support Technician in Parsippany, New Jersey, and become a vital part of a dynamic team supporting a high-volume contact center, home office operations, and over 180 remote clinics nationwide. This full-time position offers a competitive salary starting at $55,000 per year, with opportunities for growth in a fast-paced healthcare-adjacent environment. As an IT Support Technician, you'll handle urgent support requests while juggling ongoing projects, ensuring seamless operations across diverse locations. Ideal for tech-savvy professionals with strong desktop support, networking, and troubleshooting skills, this role demands excellent communication to assist end-users from executives to clinic staff. If you're passionate about IT support jobs in Parsippany, NJ, and thrive in multi-tasking scenarios, this Robert Half career opportunity is your next step. Leverage your expertise in Windows, Microsoft Office, VoIP phones, and printers to make a real impact.

Key Responsibilities

Your day-to-day will involve a blend of hands-on technical support and organizational tasks:

• Deliver top-tier contact center support, configuring workstations, headsets, and desk setups for optimal performance.
• Coordinate moves, adds, and changes (MACs) for contact center staff, minimizing downtime.
• Manage inventory tracking and equipment allocation for seamless new-hire onboarding.
• Provide home office support by imaging and deploying computers, troubleshooting hardware/software issues promptly.
• Maintain peripherals like printers, scanners, and phone systems, ensuring reliability.
• Oversee home-office inventory with meticulous attention to detail.
• Offer white-glove executive support, prioritizing high-level needs with professionalism.
• Support 180+ remote clinics with desktop, printer, phone, peripheral, and software assistance.
• Execute special projects including clinic adds, moves, wiring changes, and data gathering for inventory documentation.

This role requires balancing urgent tickets with proactive maintenance, using trouble-ticketing systems to log and resolve issues efficiently.

Required Qualifications

To succeed, bring proven experience in IT support environments. Key qualifications include:

• Hands-on experience with trouble-ticketing systems like Service Desk for tracking incidents.
• Proficiency in Microsoft Windows 10 and 11, including imaging and deployment.
• Strong command of Microsoft Office, Teams, and SharePoint for collaborative workflows.
• Expertise in printer troubleshooting (HP, Epson, Canon) and peripheral maintenance.
• Network troubleshooting skills covering modems, routers, Ethernet wiring, and wireless networks.
• Knowledge of phone systems (RJ-11, VoIP) and fax troubleshooting (RJ-11, e-fax).
• Experience creating and maintaining knowledgebase articles to streamline future support.
• Demonstrated multi-tasking, organizational skills, and problem-solving prowess.
• Excellent communication skills to explain technical concepts to non-technical users.
• Commitment to documenting all activities accurately for audits and improvements.

Candidates should exhibit attention to detail, adaptability in supporting diverse environments, and a customer-service mindset perfect for Robert Half's client-focused culture.

Why Join Us

At Robert Half, we empower IT professionals like you with rewarding careers in Parsippany, NJ. Enjoy a starting salary of $55,000, comprehensive benefits including health insurance, 401(k) matching, PTO, and professional development. Our inclusive environment fosters growth, with paths to senior IT roles. Be part of a team supporting critical operations across contact centers and clinics, making a tangible difference. SEO-optimized for 'IT Support Technician jobs Parsippany NJ', this position offers stability, competitive pay, and work-life balance. Apply now to elevate your IT career with Robert Half!

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