About the IT Support Technician Role at Robert Half

Join Robert Half as an IT Support Technician in Sanford, Florida, where you'll be the frontline hero keeping our 550+ users productive in a cutting-edge Microsoft environment. This full-time position offers hands-on Tier 1 support across Windows 11 devices, Microsoft 365 GCC applications, RingCentral communications, and more. If you're passionate about solving tech issues, delivering top-notch customer service, and thriving in a dynamic field support role, this opportunity in Sanford, FL, is your next career step. Robert Half is a leader in staffing and consulting, providing stable employment with growth potential in the heart of Central Florida's growing tech scene.

Why This Role Stands Out

In this IT Support Technician position, you'll handle everything from remote ticket resolutions via Zoho ManageEngine to on-site deskside fixes. Expect a mix of field work, AV setups for conference rooms, and basic network troubleshooting. With a focus on modern tools like M365 GCC and RingCentral, you'll gain valuable experience in government-compliant cloud environments and unified communications—skills highly sought after in Sanford's job market. Perfect for IT professionals seeking stability, variety, and impact.

Key Responsibilities

As our IT Support Technician, your days will be filled with action-oriented tasks ensuring seamless operations:

• Front-Line Tier 1 Support: Triage and resolve end-user issues covering hardware failures, Windows 11 OS glitches, M365 app errors, printer jams, basic connectivity problems, and RingCentral call quality.
• Zoho ManageEngine Mastery: Efficiently log, categorize, prioritize tickets, track SLAs, and escalate complex issues to Tier 2 while closing out resolutions promptly.
• Windows 11 Device Lifecycle: Image new laptops/desktops, deploy to users, maintain hardware, and troubleshoot peripherals like scanners and printers.
• M365 GCC Administration: Execute policy-compliant tasks such as password resets, license verifications, and managing user group memberships.
• RingCentral UC Support: Set up softphones, diagnose call quality, pair devices, and resolve Tier 1 voice communication hurdles.
• Field and Deskside Service: Provide in-person support, configure conference room AV systems, and handle on-site emergencies.
• Knowledge Management: Maintain detailed ticket notes, update asset inventories, contribute to the knowledge base, and author user-friendly How-To guides.
• Customer-Centric Delivery: Communicate clearly, manage expectations, and ensure every interaction leaves users satisfied and productive.

Required Qualifications

To excel as our IT Support Technician in Sanford, FL, bring these qualifications:

• 1-2+ years of Tier 1 IT support experience in a helpdesk or field role supporting 500+ users.
• Proven proficiency with Zoho ManageEngine or similar ITSM tools for ticketing and workflows.
• Strong hands-on skills with Windows 11 deployment, imaging (e.g., MDT or SCCM basics), and hardware maintenance.
• Experience administering Microsoft 365 GCC, including Entra ID, Exchange Online, and Teams troubleshooting.
• Familiarity with RingCentral for softphone configuration, VoIP diagnostics, and UC integrations.
• Comfortable with field support, including travel within Sanford and nearby areas.
• Excellent soft skills: clear verbal/written communication, empathy, and problem-solving under pressure.
• A+ certification or equivalent (CompTIA, Microsoft Modern Desktop) preferred; basic networking knowledge (TCP/IP, Wi-Fi) required.
• High school diploma or equivalent; associate's degree in IT preferred.

Bonus: Experience in government or regulated environments due to GCC usage.

Why Join Robert Half?

Robert Half offers more than a job—it's a launchpad for your IT career in sunny Sanford, Florida. Enjoy competitive pay estimated at $48,000-$65,000 annually based on Sanford market rates, plus performance bonuses. Our benefits package includes comprehensive medical/dental/vision, 401(k) with match, generous PTO, and certification reimbursements to keep your skills sharp. Work in a collaborative team with modern tools, flexible hours, and real growth paths to senior support or sysadmin roles. Be part of a company voted a top workplace, contributing to client success while advancing your expertise in high-demand tech like M365 and RingCentral. Apply now and power productivity in Central Florida!

(Word count: 852)