About the IT Support Tier 2 Role at Robert Half

Robert Half is proud to present an exciting opportunity for an experienced Tier 2 IT Support Analyst in Burnsville, Minnesota. This full-time position is ideal for IT professionals who thrive on solving complex technical challenges and providing advanced support to end-users. As a Tier 2 specialist, you will handle escalated issues from Tier 1 support, perform in-depth root cause analysis, and contribute to IT projects that enhance organizational efficiency. Our client, a dynamic organization in the Burnsville area, relies on cutting-edge technologies like Microsoft 365, Azure, and public safety systems, making this role perfect for those passionate about IT infrastructure and user satisfaction.

In this position, you'll work in a collaborative environment, supporting a wide range of devices, software platforms, and specialized systems including audio-visual setups, IP cameras, VoIP, Cradlepoint modems, and Axon Fleet 3. With Robert Half's backing, you'll gain access to top-tier resources, ongoing training, and career development opportunities. If you're seeking IT support jobs in Burnsville, MN, this Tier 2 role offers stability, growth, and the chance to make a real impact.

Key Responsibilities

• Deliver advanced Tier 2 support for desktops, laptops, applications, and end-user systems, ensuring minimal downtime.
• Troubleshoot and resolve escalated IT issues through systematic root cause analysis and proactive problem-solving.
• Administer and optimize Active Directory, Microsoft 365, Azure, and Intune for seamless user access and security.
• Maintain and support audio-visual systems, IP cameras, and VoIP technologies to facilitate effective communication.
• Manage public safety technologies, including Cradlepoint modems and Axon Fleet 3, critical for operational continuity.
• Leverage ITSM tools to track tickets, prioritize tasks, and report on IT performance metrics.
• Handle hardware and software installations, configurations, and asset tracking to maintain inventory accuracy.
• Collaborate on IT projects, from implementation to testing, driving technological improvements.

Required Qualifications for IT Support Tier 2

To succeed in this role, candidates should bring 3-5 years of Tier 2 IT support experience, with a strong track record in troubleshooting complex issues. Key qualifications include proficiency in Active Directory administration, Microsoft 365, Azure, and Intune. Familiarity with AV systems, IP cameras, VoIP, and public safety tech like Cradlepoint and Axon is highly desirable. Excellent communication skills are essential for interacting with end-users and documenting solutions.

• Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).
• Certifications such as CompTIA A+, Microsoft Certified: Azure Administrator, or ITIL are a plus.
• Demonstrated ability to manage ITSM platforms like ServiceNow or similar.
• Experience with asset management and project support in fast-paced environments.
• Strong analytical skills for root cause analysis and preventive measures.

This position requires the ability to work independently and as part of a team, with a commitment to high-quality service delivery.

Why Join Us at Robert Half?

Joining Robert Half means more than just a job—it's a gateway to a rewarding career in IT support. We offer a competitive hourly rate of $25, translating to an estimated annual salary of $52,000-$65,000 based on full-time hours, plus comprehensive benefits. Enjoy health insurance, 401(k) matching, paid time off, and professional development programs tailored to IT professionals.

Burnsville, Minnesota, provides an ideal backdrop with its vibrant community, proximity to Minneapolis, and access to outdoor recreation. Robert Half's extensive network ensures long-term opportunities, whether through contract-to-hire or direct placements. Stand out in the competitive Tier 2 IT support job market by applying today.

Apply Now: Submit your resume to sally.lander@roberthalf.com or call Sally Lander at 612.249.0254. Don't miss this chance for IT careers in Burnsville, MN with Robert Half!