About the ITSM Migration Specialist Role at Robert Half

Robert Half is seeking a highly skilled ITSM Migration Specialist for an exciting contract opportunity based in Indianapolis, Indiana. This pivotal role focuses on leading the seamless transition of IT Service Management (ITSM) systems from Zendesk Service Desk to Jira Service Management. As a key player in this transformation project, you will ensure data accuracy, system optimization, and minimal disruption to business operations. Ideal candidates bring proven expertise in both platforms, a detail-oriented approach, and hands-on experience in complex IT migrations.

This contract position offers the chance to work with a dynamic team in the heart of Indianapolis, leveraging Agile methodologies to deliver high-impact results. With the growing demand for Jira Service Management in enterprise environments, this role positions you at the forefront of ITSM innovation. Robert Half provides unmatched support, including expert recruiters and career advancement resources, making this an ideal opportunity for IT professionals looking to elevate their careers in data migration and service desk optimization.

Why This Role Stands Out in Indianapolis' Tech Scene

Indianapolis is rapidly emerging as a tech hub in the Midwest, with major corporations investing heavily in digital transformation. Your expertise in Zendesk to Jira migrations will directly contribute to organizational efficiency, making you indispensable in this competitive market. Join Robert Half to access exclusive contract opportunities with leading employers in Indiana.

Key Responsibilities

As the ITSM Migration Specialist, you will own the end-to-end migration process, from planning to post-implementation support. Your leadership will drive the project to success while collaborating with cross-functional teams.

• Lead comprehensive data and configuration migration from Zendesk Service Desk to Jira Service Management, prioritizing accuracy, efficiency, and minimal downtime.
• Act as the primary subject matter expert (SME) for Zendesk and Jira Service Management, offering technical guidance, best practices, and innovative solutions during every phase of the migration.
• Engage with key stakeholders to gather detailed requirements, define migration objectives, and align the project with business goals.
• Customize and configure Jira Service Management instances, including workflow automation, asset management, and service desk portals to optimize organizational processes.
• Proactively identify, troubleshoot, and resolve migration-related issues, ensuring smooth data transfer and system functionality.
• Develop comprehensive documentation, user guides, and conduct training sessions to facilitate rapid adoption of the new Jira platform by end-users.
• Implement Agile Scrum frameworks to manage sprints, track progress, mitigate risks, and deliver milestones on time.
• Facilitate coordination among IT, operations, and business teams for seamless system integration and data synchronization.
• Generate regular progress reports, KPIs, and status updates for executive stakeholders, highlighting achievements and next steps.
• Uphold rigorous standards for data integrity, security compliance (GDPR, HIPAA if applicable), and audit trails throughout the migration lifecycle.

Required Qualifications

To excel in this ITSM Migration Specialist role, candidates must demonstrate technical proficiency and project leadership. Robert Half prioritizes candidates with:

• 3+ years of hands-on experience in ITSM data migrations, specifically Zendesk Service Desk to Jira Service Management.
• Deep expertise in both platforms, including advanced configuration, API integrations, and custom scripting.
• Strong IT project management background with Agile/Scrum certification (CSM, PSM preferred).
• Proven track record of configuring Jira workflows, service catalogs, SLAs, and incident management modules.
• Excellent troubleshooting skills for complex migration challenges, including data mapping, deduplication, and validation.
• Experience in stakeholder communication, requirements gathering, and change management.
• Familiarity with data security protocols, ETL tools, and migration best practices.
• Ability to create technical documentation and deliver end-user training.
• Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).
• Local to Indianapolis, IN, or willing to work hybrid/on-site as needed.

Bonus qualifications include experience with Atlassian toolsets (Confluence, Bitbucket), ServiceNow migrations, or ITSM frameworks like ITIL.

Why Join Us at Robert Half

Robert Half offers more than just a contract – we provide a launchpad for your IT career. Enjoy competitive pay rates tailored to Indianapolis' market ($85,000-$110,000 annualized equivalent), weekly payroll, and flexible scheduling. Our benefits include access to premium health plans, 401(k) matching for eligible contracts, and free professional development through Robert Half University.

Work with Fortune 500 clients in Indianapolis' thriving tech ecosystem, building your network while gaining exposure to enterprise-level ITSM projects. Our dedicated recruiters offer resume optimization, interview coaching, and exclusive job alerts. Whether you're contract-to-hire or seeking long-term stability, Robert Half connects you to opportunities that match your ambitions.

Ready to lead the next big ITSM migration? Apply now and transform Zendesk to Jira with Robert Half in Indianapolis, Indiana. This is your chance to showcase your expertise in a high-demand field and advance your career with the industry's leading talent solutions provider.