About the ITSM Project Manager Role at Robert Half

Robert Half, a global leader in professional staffing and consulting, is excited to present an exceptional opportunity for an experienced ITSM Project Manager to spearhead a transformative TeamDynamix ITSM implementation for a prominent local government client in Eugene, Oregon. This high-impact, long-term contract position offers 100% remote flexibility and approximately 30 hours per week, making it ideal for seasoned professionals seeking meaningful work with work-life balance. As the ITSM Project Manager, you will take full ownership of end-to-end project delivery, driving process improvements, organizational change, and seamless alignment across IT teams, Service Desk operations, and external vendors. This role is perfect for PMP-certified experts or those with proven track records in IT service management implementations, particularly with TeamDynamix platforms.

Working remotely from anywhere in the United States, you'll contribute to modernizing service management for a government entity, ensuring efficient workflows, robust integrations, and high user adoption. With Robert Half's reputation for placing top talent in innovative projects, this position not only offers competitive compensation but also positions you at the forefront of ITSM excellence in the public sector.

Key Responsibilities

• Lead the complete TeamDynamix ITSM implementation from inception to go-live within a structured 12-month timeline, ensuring all deliverables meet quality standards.
• Manage end-to-end project delivery, encompassing detailed workflow scoping, comprehensive implementation planning, and a full-scale knowledge base transformation to support ongoing operations.
• Oversee critical system integrations with platforms like SCCM, Intune, and other enterprise tools, verifying full connectivity and optimal functionality.
• Define, configure, and continuously optimize ITSM workflows to enable efficient end-to-end service management processes tailored to the client's unique needs.
• Scope, design, and implement new onboarding processes and service request fulfillment workflows within TeamDynamix, enhancing operational efficiency.
• Maintain a meticulous project plan that tracks all milestones, interdependencies, potential risks, and timelines, providing real-time visibility to stakeholders.
• Act as the central point of coordination between IT departments, Service Desk teams, and external vendors, fostering alignment on priorities, deliverables, and schedules.
• Collaborate closely with vendors to deliver customized solutions that align with business objectives while adhering strictly to budgetary constraints.
• Perform ongoing project health assessments, proactively identify gaps or risks, and execute targeted corrective actions to keep the project on track.
• Champion change management initiatives, facilitating smooth user adoption, comprehensive training, and strong stakeholder alignment across all levels of the organization.

Required Qualifications for Success

To thrive in this ITSM Project Manager role, candidates must bring a wealth of experience in leading complex IT service management projects, with a specific focus on TeamDynamix implementations. Ideal candidates possess 5+ years in project management within ITSM environments, demonstrating expertise in workflow configuration, system integrations (e.g., SCCM, Intune), and change management. Strong communication skills are essential for bridging technical teams, service desks, and vendors, while a detail-oriented approach ensures flawless project planning and risk mitigation. Public sector or government IT experience is highly valued, along with PMP, ITIL, or equivalent certifications. Proficiency in remote collaboration tools and a passion for driving digital transformation will set you apart.

Why Join Robert Half for This Opportunity?

Joining Robert Half means partnering with a trusted industry leader committed to your professional success. This long-term contract offers extension potential, remote flexibility, and a part-time schedule that fits your lifestyle. Benefit from working on a prestigious government project in Eugene, Oregon, gaining exposure to cutting-edge ITSM tools and methodologies. Robert Half provides unparalleled support, from expert career guidance to competitive pay rates estimated at $60/hour (equating to $95K-$125K annualized for full-time equivalent). Elevate your career in ITSM project management—apply today and lead the future of service management with us!