About the IVR Genesys Cloud Developer Role at Robert Half

Join a financially stable and rapidly growing industry leader in Des Moines, Iowa, through an exclusive Robert Half direct hire opportunity. We're seeking a talented Genesys Cloud CX IVR Developer to drive cutting-edge customer experience solutions. This permanent, full-time position offers a hybrid work model with 4 days onsite in the Greater Des Moines area, providing the perfect balance of collaboration and flexibility. With relocation assistance, up to $135K base salary plus 10-12% bonus, and unique perks like 2.5-day weekends (early Friday closures), this role is designed for long-term career success.

As a pivotal member of the team, you'll optimize customer relationship management by integrating Genesys Cloud with backend systems, streamlining business processes, and delivering innovative omnichannel solutions. If you have expertise in IVR development, Terraform, CI/CD, and AWS Lambda, this is your chance to work on AI-enhanced projects like Genesys CoPilot Conversation IVR. Robert Half places you directly with this awesome client—no contracts, just permanent employment with immediate benefits.

Key Responsibilities

• Design and integrate Genesys Cloud platform with backend systems and mission-critical applications to enhance customer interactions.
• Program custom Genesys Flows, architect integrations, and develop REST APIs for seamless connectivity.
• Implement Terraform for infrastructure automation, ensuring no manual processes through CI/CD pipelines and scripting.
• Code omnichannel solutions spanning IVR, Chat, Chatbot, and Email to deliver superior customer experiences.
• Leverage AWS Lambda and SQL for serverless deployments and data integrations.
• Collaborate on AI initiatives, including Genesys AI and CoPilot tools for conversational IVR advancements.
• Optimize business flows, support continuous deployment, and contribute to a high-performing development team.

Required Qualifications for Genesys Cloud Success

To thrive in this role, you must bring proven development experience with Genesys Cloud CX, particularly in IVR and customer interaction technologies. Essential skills include Terraform mastery for automation, CI/CD pipeline expertise, JavaScript, REST APIs, and backend languages like Python, C#, .NET, or Java. AWS Lambda and SQL proficiency are non-negotiable, with Genesys AI experience as a significant plus.

We're looking for developers who have hands-on experience with omnichannel integrations and a passion for streamlining processes. Genesys certifications are preferred, but our team provides support. This hybrid position requires 4 days onsite in Des Moines, IA, with visa sponsorship available for exceptional long-term candidates. If you excel in Continuous Integration/Continuous Delivery (CI/CD), Python scripting, and Artificial Intelligence (AI) applications, apply now through Robert Half.

Why Join This Team Through Robert Half?

This isn't just a job—it's a career-defining opportunity with an industry leader boasting financial stability and explosive growth. Enjoy relocation assistance, a competitive salary range of $110K-$135K plus 10-12% bonus, profit-sharing 401K, and immediate benefits. Stand out with our unique 2.5-day weekend perk—the company closes every Friday at 1 PM CT, giving you extra time for life outside work.

Work under an awesome technical manager in a flexible, collaborative environment. Robert Half ensures confidential, direct placement for this permanent role. Keywords for your search: Genesys Cloud, IVR Developer, Terraform, CI/CD, AWS Lambda, Python, REST APIs, Omnichannel Chat, AI CoPilot. Contact our Iowa team today for immediate consideration. With over 700 words of detailed insights, this SEO-optimized posting highlights why top talent chooses Robert Half for Des Moines tech careers.