About the L2 Helpdesk Engineer Role at Robert Half

Robert Half, a global leader in professional services and staffing solutions, is seeking a skilled L2 Helpdesk Engineer to join our dynamic IT team in the heart of New York City. As an L2 Helpdesk Engineer, you will play a pivotal role in delivering advanced technical support, resolving complex IT challenges, and driving operational excellence across diverse environments. This full-time position offers a competitive salary of $80,000 annually and is perfect for seasoned IT professionals who thrive in fast-paced, collaborative settings. If you have a passion for troubleshooting intricate issues involving Microsoft 365, Azure cloud solutions, VMware, and endpoint management with tools like Intune and PowerShell, this opportunity in New York, NY will allow you to leverage your expertise while advancing your career with one of the most reputable firms in the industry.

Our New York office is at the epicenter of innovation, serving Fortune 500 clients and supporting cutting-edge IT infrastructures. You'll work alongside top-tier talent, providing Level 2 support that escalates beyond basic helpdesk functions to ensure seamless business continuity. With a focus on hybrid cloud architectures, Windows environments, and modern endpoint deployment, this role demands technical prowess combined with a customer-centric mindset. Robert Half values innovation, continuous learning, and work-life balance, making this an ideal launchpad for your next career milestone in IT support and systems engineering.

Key Responsibilities

Advanced Technical Support and Troubleshooting

Deliver expert Level 2 technical support by diagnosing and resolving complex IT issues spanning infrastructure, cloud services, and endpoint devices. You'll dive deep into problems that Level 1 teams can't handle, ensuring minimal downtime for critical systems.

Microsoft 365 and Cloud Administration

Manage and troubleshoot core Microsoft 365 applications such as Exchange Online for email reliability, Microsoft Teams for collaboration, SharePoint for document management, and OneDrive for secure file syncing. Design and deploy Azure and hybrid cloud solutions tailored to client requirements, optimizing performance and scalability.

Server and Virtualization Management

Administer Windows Server environments and desktop OS to maintain peak reliability. Support VMware vSphere and vCenter for virtualization, handling setup, maintenance, and optimization of virtual machines in enterprise settings.

Automation and Endpoint Deployment

Leverage PowerShell scripting to automate repetitive tasks, boosting efficiency across IT operations. Deploy and manage endpoints using Microsoft Intune and Windows Autopilot for zero-touch provisioning and secure device management.

Collaboration, Documentation, and Analysis

Mentor Level 1 engineers, fostering knowledge transfer and team growth. Document processes meticulously and lead root cause analysis to implement preventive measures against recurring issues, contributing to long-term IT stability.

Required Qualifications

To excel as our L2 Helpdesk Engineer, candidates must possess 3+ years in advanced IT support, with hands-on expertise in Microsoft 365, Windows Server, VMware vSphere, Azure, PowerShell, Intune, and Autopilot. Strong analytical skills, the ability to mentor juniors, and excellent communication are essential. A bachelor's degree in IT or related field is preferred, along with certifications like Microsoft Certified: Azure Administrator or VMware VCP. Experience in fast-paced environments and a proactive problem-solving approach will set you apart.

Why Join Us at Robert Half?

Joining Robert Half means accessing unparalleled benefits, including a $80,000 base salary, comprehensive health coverage, 401(k) matching, PTO, and professional growth support. Work in vibrant New York, NY, with hybrid flexibility, wellness programs, and global career paths. Be part of a company that's redefined IT staffing excellence for decades. Apply now and elevate your career in Level 2 Helpdesk Engineering!