L3 Helpdesk Engineer - Careers at Robert Half
Robert Half
L3 Helpdesk Engineer - Careers at Robert Half
Job Description
L3 Helpdesk Engineer - Join Robert Half's Premier Managed IT Services Team
Are you a seasoned IT professional ready to take on the most challenging technical escalations in a fast-paced Managed Services Provider (MSP) environment? Robert Half is thrilled to present an exceptional opportunity for a L3 Helpdesk Engineer in the heart of New York City, New York, United States. As a key player in our dynamic team, you'll be the go-to expert for resolving intricate issues across diverse client infrastructures, driving innovation in cloud and hybrid environments, and mentoring the next generation of IT talent. This full-time, in-person role offers a competitive salary starting at $90,000 annually, along with comprehensive benefits tailored for high-performing engineers.
About the Role
In this senior-level position, you'll function as the pinnacle of our support hierarchy, handling the toughest tickets that Level 1 and 2 engineers can't crack. Our clients span industries, relying on us for seamless Microsoft 365 operations, Azure cloud deployments, VMware virtualization, and advanced endpoint management. If you excel in high-accountability settings, love hands-on problem-solving, and have a passion for enterprise IT solutions, this L3 Helpdesk Engineer role at Robert Half is your ideal next step. Work onsite in New York City, immersing yourself in a collaborative culture where your technical leadership directly impacts client success and business growth.
Key Responsibilities
As an L3 Helpdesk Engineer, your impact will be profound:
- Act as the ultimate escalation authority for critical production outages and complex technical challenges.
- Expertly diagnose issues spanning infrastructure, Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive), cloud platforms, identity management, and custom applications.
- Lead thorough root cause analyses (RCA) and architect preventive measures to eliminate recurring problems.
- Design, implement, and optimize enterprise solutions, including Azure Virtual Desktop (WVD), FSLogix profiles, and multi-session Windows environments.
- Take full ownership of high-stakes projects, coordinating with clients and internal stakeholders for flawless execution.
- Facilitate seamless transitions for new services into ongoing support operations.
- Mentor Level 1 and 2 engineers, fostering skill development through knowledge sharing and hands-on guidance.
- Uphold rigorous documentation standards, ensuring knowledge bases are current and actionable.
Required Qualifications
To thrive in this role, you'll bring:
- 5+ years in advanced IT support, preferably within MSP or high-volume service desk environments.
- Deep proficiency in Microsoft 365 administration, Windows Server/OS management, and VMware vSphere/vCenter troubleshooting.
- Hands-on experience with Azure (including hybrid setups, WVD, and Intune/Endpoint Manager) and identity solutions like SAML SSO, MFA, and Entra ID.
- Strong automation skills via PowerShell scripting for efficient process improvements.
- Proven ability to lead RCAs, project manage complex initiatives, and deliver under pressure.
- Excellent communication skills for client-facing interactions and team mentoring.
- Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).
- Relevant certifications such as Microsoft Certified: Azure Administrator, VMware VCP, or MCSA highly desired.
We're seeking candidates who embody technical excellence, proactive problem-solving, and a commitment to MSP best practices.
Why Join Us at Robert Half?
Robert Half isn't just a job—it's a launchpad for your IT career in one of the world's most exciting cities. Enjoy a $90,000 base salary with room for rapid advancement, plus perks like full medical/dental/vision coverage, 401(k) matching, unlimited certifications funding, and generous PTO. Dive into cutting-edge projects with Fortune 500 clients, collaborate with top-tier talent, and grow in a supportive, high-energy atmosphere. New York City's vibrant energy fuels our innovation—imagine tackling Azure migrations by day and exploring iconic landmarks after hours.
SEO-optimized for top search rankings on terms like 'L3 Helpdesk Engineer New York,' 'Azure jobs NYC,' 'Microsoft 365 MSP careers,' and 'senior IT support Robert Half.' Apply today to elevate your career with Robert Half!
Locations
- New York City, New York, United States
Salary
90,000 - 90,000 USD / yearly
85,000 - 110,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Microsoft 365 Administrationintermediate
- Windows Server Managementintermediate
- VMware vSphere/vCenterintermediate
- Azure Cloud Environmentsintermediate
- Azure Virtual Desktop (WVD)intermediate
- Microsoft Intune / Endpoint Managerintermediate
- PowerShell Scriptingintermediate
- SAML SSO and MFAintermediate
- FSLogix and Multi-Session Windowsintermediate
- Windows Autopilot Deploymentintermediate
Required Qualifications
- 5+ years of experience in senior IT support or MSP environments (experience)
- Advanced expertise in Microsoft 365, Azure, and hybrid cloud solutions (experience)
- Proven track record in root cause analysis and remediation (experience)
- Strong leadership and mentoring skills for junior engineers (experience)
- Excellent problem-solving abilities in high-pressure scenarios (experience)
- PowerShell scripting proficiency for automation (experience)
- Experience with VMware, Intune, and identity management (experience)
- Ability to document processes and maintain technical standards (experience)
Responsibilities
- Serve as the final escalation point for complex production issues across client environments
- Diagnose and resolve advanced infrastructure, cloud, identity, and application problems
- Conduct root cause analysis and implement long-term remediation strategies
- Design, deploy, and maintain enterprise-grade IT solutions
- Own complex technical projects for clients and internal teams
- Ensure smooth handoff of new services into production support
- Mentor and guide Level 1 and Level 2 support engineers
- Maintain comprehensive documentation and enforce technical best practices
Benefits
- general: Competitive salary starting at $90,000 with performance bonuses
- general: Comprehensive health, dental, and vision insurance plans
- general: 401(k) retirement savings with company matching
- general: Generous paid time off and flexible holiday schedule
- general: Professional development opportunities and certifications reimbursement
- general: Dynamic MSP environment with diverse client projects
- general: In-person collaborative team culture in vibrant New York City
- general: Career growth path to senior engineering and leadership roles
Tags & Categories
Answer 10 quick questions to check your fit for L3 Helpdesk Engineer - Careers at Robert Half @ Robert Half.
Related Books and Jobs
L3 Helpdesk Engineer - Careers at Robert Half
Robert Half
L3 Helpdesk Engineer - Careers at Robert Half
Job Description
L3 Helpdesk Engineer - Join Robert Half's Premier Managed IT Services Team
Are you a seasoned IT professional ready to take on the most challenging technical escalations in a fast-paced Managed Services Provider (MSP) environment? Robert Half is thrilled to present an exceptional opportunity for a L3 Helpdesk Engineer in the heart of New York City, New York, United States. As a key player in our dynamic team, you'll be the go-to expert for resolving intricate issues across diverse client infrastructures, driving innovation in cloud and hybrid environments, and mentoring the next generation of IT talent. This full-time, in-person role offers a competitive salary starting at $90,000 annually, along with comprehensive benefits tailored for high-performing engineers.
About the Role
In this senior-level position, you'll function as the pinnacle of our support hierarchy, handling the toughest tickets that Level 1 and 2 engineers can't crack. Our clients span industries, relying on us for seamless Microsoft 365 operations, Azure cloud deployments, VMware virtualization, and advanced endpoint management. If you excel in high-accountability settings, love hands-on problem-solving, and have a passion for enterprise IT solutions, this L3 Helpdesk Engineer role at Robert Half is your ideal next step. Work onsite in New York City, immersing yourself in a collaborative culture where your technical leadership directly impacts client success and business growth.
Key Responsibilities
As an L3 Helpdesk Engineer, your impact will be profound:
- Act as the ultimate escalation authority for critical production outages and complex technical challenges.
- Expertly diagnose issues spanning infrastructure, Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive), cloud platforms, identity management, and custom applications.
- Lead thorough root cause analyses (RCA) and architect preventive measures to eliminate recurring problems.
- Design, implement, and optimize enterprise solutions, including Azure Virtual Desktop (WVD), FSLogix profiles, and multi-session Windows environments.
- Take full ownership of high-stakes projects, coordinating with clients and internal stakeholders for flawless execution.
- Facilitate seamless transitions for new services into ongoing support operations.
- Mentor Level 1 and 2 engineers, fostering skill development through knowledge sharing and hands-on guidance.
- Uphold rigorous documentation standards, ensuring knowledge bases are current and actionable.
Required Qualifications
To thrive in this role, you'll bring:
- 5+ years in advanced IT support, preferably within MSP or high-volume service desk environments.
- Deep proficiency in Microsoft 365 administration, Windows Server/OS management, and VMware vSphere/vCenter troubleshooting.
- Hands-on experience with Azure (including hybrid setups, WVD, and Intune/Endpoint Manager) and identity solutions like SAML SSO, MFA, and Entra ID.
- Strong automation skills via PowerShell scripting for efficient process improvements.
- Proven ability to lead RCAs, project manage complex initiatives, and deliver under pressure.
- Excellent communication skills for client-facing interactions and team mentoring.
- Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).
- Relevant certifications such as Microsoft Certified: Azure Administrator, VMware VCP, or MCSA highly desired.
We're seeking candidates who embody technical excellence, proactive problem-solving, and a commitment to MSP best practices.
Why Join Us at Robert Half?
Robert Half isn't just a job—it's a launchpad for your IT career in one of the world's most exciting cities. Enjoy a $90,000 base salary with room for rapid advancement, plus perks like full medical/dental/vision coverage, 401(k) matching, unlimited certifications funding, and generous PTO. Dive into cutting-edge projects with Fortune 500 clients, collaborate with top-tier talent, and grow in a supportive, high-energy atmosphere. New York City's vibrant energy fuels our innovation—imagine tackling Azure migrations by day and exploring iconic landmarks after hours.
SEO-optimized for top search rankings on terms like 'L3 Helpdesk Engineer New York,' 'Azure jobs NYC,' 'Microsoft 365 MSP careers,' and 'senior IT support Robert Half.' Apply today to elevate your career with Robert Half!
Locations
- New York City, New York, United States
Salary
90,000 - 90,000 USD / yearly
85,000 - 110,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Microsoft 365 Administrationintermediate
- Windows Server Managementintermediate
- VMware vSphere/vCenterintermediate
- Azure Cloud Environmentsintermediate
- Azure Virtual Desktop (WVD)intermediate
- Microsoft Intune / Endpoint Managerintermediate
- PowerShell Scriptingintermediate
- SAML SSO and MFAintermediate
- FSLogix and Multi-Session Windowsintermediate
- Windows Autopilot Deploymentintermediate
Required Qualifications
- 5+ years of experience in senior IT support or MSP environments (experience)
- Advanced expertise in Microsoft 365, Azure, and hybrid cloud solutions (experience)
- Proven track record in root cause analysis and remediation (experience)
- Strong leadership and mentoring skills for junior engineers (experience)
- Excellent problem-solving abilities in high-pressure scenarios (experience)
- PowerShell scripting proficiency for automation (experience)
- Experience with VMware, Intune, and identity management (experience)
- Ability to document processes and maintain technical standards (experience)
Responsibilities
- Serve as the final escalation point for complex production issues across client environments
- Diagnose and resolve advanced infrastructure, cloud, identity, and application problems
- Conduct root cause analysis and implement long-term remediation strategies
- Design, deploy, and maintain enterprise-grade IT solutions
- Own complex technical projects for clients and internal teams
- Ensure smooth handoff of new services into production support
- Mentor and guide Level 1 and Level 2 support engineers
- Maintain comprehensive documentation and enforce technical best practices
Benefits
- general: Competitive salary starting at $90,000 with performance bonuses
- general: Comprehensive health, dental, and vision insurance plans
- general: 401(k) retirement savings with company matching
- general: Generous paid time off and flexible holiday schedule
- general: Professional development opportunities and certifications reimbursement
- general: Dynamic MSP environment with diverse client projects
- general: In-person collaborative team culture in vibrant New York City
- general: Career growth path to senior engineering and leadership roles
Tags & Categories
Answer 10 quick questions to check your fit for L3 Helpdesk Engineer - Careers at Robert Half @ Robert Half.
Related Books and Jobs