Lead Case Manager - Make a Difference in Domestic Violence Services

Join Robert Half in connecting with this impactful Lead Case Manager role at a mission-driven non-profit in Waukegan, Illinois. This long-term contract-to-hire position offers a competitive hourly rate of $28.00 to $31.00 and the chance to lead trauma-informed domestic violence programs that transform lives. If you're a Spanish-speaking professional with strong leadership skills, this opportunity allows you to oversee teams, ensure compliance, and drive measurable outcomes in a compassionate environment.

About the Role

As the Lead Case Manager/Program Manager, you'll be at the heart of delivering high-quality services to survivors of domestic violence. Located in Waukegan, Illinois, this role demands a detail-oriented leader who can manage daily operations, staff a team of six employees plus volunteers, and coordinate comprehensive client support. Our specialized recruiting team at Robert Half uses proprietary AI to match top talent like you with roles that align with your expertise in non-profit case management, trauma care, and program oversight. This position is perfect for those passionate about upholding values of compassion, solidarity, hope, and real community impact.

Waukegan, IL, provides an ideal setting for this role, with its vibrant community needs and proximity to Chicago's resources, making it a hub for non-profit work in social services. Expand your career while contributing to vital programs that address domestic violence through tailored, trauma-informed approaches.

Key Responsibilities

Your day-to-day will involve hands-on leadership in a dynamic non-profit setting:

• Supervise all aspects of domestic violence program operations, ensuring every service is trauma-informed and customized to individual client needs for maximum effectiveness.
• Lead a dedicated team of about six staff members and multiple volunteers, optimizing staffing levels to meet program demands and foster a supportive team culture.
• Orchestrate client intakes, in-depth assessments, mental health referrals, and ongoing follow-up care to deliver holistic support that empowers survivors.
• Scrutinize statistical data regularly to uphold service quality, track progress, and maintain full compliance with organizational and regulatory standards.
• Compile and deliver precise monthly, quarterly, and annual reports, providing insights that inform future program strategies and demonstrate impact.
• Oversee the meticulous maintenance of client files and databases, enforcing policies to protect confidentiality and accuracy.
• Build and nurture partnerships with internal departments and external community organizations to unlock additional resources and holistic support networks for clients.
• Vigilantly monitor program budgets, implementing adjustments as needed to ensure fiscal responsibility and sustainability.
• Adhere rigorously to established policies, detail-oriented protocols, and all relevant regulatory requirements in every task.
• Champion the organization's core values—compassion, solidarity, hope, and measurable impact—infusing them into all operations and interactions.

Required Qualifications

To excel in this Lead Case Manager role, bring the following:

• Proven experience in case management, ideally within non-profits focused on domestic violence or similar social services.
• Exceptional leadership and supervisory skills to effectively manage diverse teams including employees and volunteers.
• Deep knowledge of trauma-informed care principles and client-centered service delivery.
• Spanish language proficiency (speaking required) to serve a diverse client base effectively.
• Strong organizational abilities for handling data, reporting, and compliance in fast-paced environments.
• Familiarity with budget management, resource coordination, and program evaluation.
• Detail-oriented mindset with excellent communication and collaboration skills.
• Alignment with non-profit values and a commitment to social justice and survivor empowerment.

Robert Half's expert recruiters will guide you through this process, leveraging AI-driven matching for the best fit.

Why Join Us

This role isn't just a job—it's a calling. Benefit from a robust package including medical, vision, dental, life, and disability insurance, plus 401(k) enrollment eligibility. Transition from contract to hire while working in Waukegan, IL, where you can truly make a difference. Visit roberthalf.gobenefits.net for details. SEO-optimized for careers in case management, non-profit jobs in Illinois, domestic violence program leadership, and Spanish-speaking opportunities. Apply now through Robert Half and advance your career in meaningful social services! (Word count: 812)