About the Loan Administrator Role

Join Robert Half's esteemed client in Frankfort, Kentucky, as a Loan Administrator on a long-term contract basis. This pivotal position supports customers with single-family mortgage loan inquiries while managing critical loan-related processes. Ideal for detail-oriented professionals with a passion for housing finance, this role offers hands-on experience in federal housing regulations compliance and customer service excellence. As a Loan Administrator, you'll play a key role in ensuring smooth operations within the Single-Family Department, handling everything from documentation to specialized processes like Servicemembers Civil Relief Act (SCRA) interest rate reductions. Robert Half specializes in connecting top talent with rewarding finance and administrative opportunities, and this Loan Administrator job in Frankfort, KY, is a prime example of career advancement in mortgage servicing.

Key Responsibilities

• Respond promptly to verbal and written inquiries about single-family mortgage loans, delivering precise details on requirements and status updates to enhance customer satisfaction.
• Prepare vital loan documents such as payoff quotes, payment histories, amortization schedules, and verification letters with meticulous accuracy.
• Process loan activity statements for regulatory agencies, maintaining strict adherence to federal housing regulations to avoid compliance issues.
• Oversee specialized processes including SCRA interest rate reductions, mortgage insurance cancellations, and partial security releases, ensuring all actions align with legal standards.
• Manage annual principal balance reductions and craft debt forgiveness letters upon loan maturity, supporting seamless loan lifecycle management.
• Partner with internal teams to furnish loan assumption documents and bolster Single-Family Department functions.
• Evaluate rental request applications, providing informed recommendations for approval to facilitate efficient decision-making.
• Guide customers through online systems and process investor accounting payments accurately.
• Serve as a liaison, redirecting inquiries to the correct departments for optimal resolution.
• Maintain precise scanning and documentation of all correspondences in the department's system for audit-ready records.

Required Qualifications

To excel as a Loan Administrator with Robert Half in Frankfort, Kentucky, candidates need proven experience in mortgage loan administration and a solid grasp of federal housing regulations. Strong organizational skills and unwavering attention to detail are non-negotiable, as is the ability to thrive in a fast-paced, customer-focused environment. Proficiency in loan processing software, regulatory reporting, and customer service protocols is essential. Knowledge of SCRA, mortgage insurance processes, and document management systems will set you apart. We're seeking professionals who can handle complex inquiries, collaborate cross-departmentally, and ensure compliance in every task. A background in single-family mortgages, coupled with excellent communication skills, positions you perfectly for this role. Robert Half values candidates ready to contribute immediately to high-stakes housing finance operations.

Essential Skills for Success

Mortgage Loan Expertise: Deep understanding of single-family loans, from inquiries to payoff processing.
Regulatory Compliance: Familiarity with federal housing rules and SCRA requirements.
Customer Service Excellence: Ability to provide prompt, accurate responses via phone, email, and online portals.
Documentation Mastery: Skilled in preparing amortization schedules, verification letters, and more.
Technical Proficiency: Comfortable with scanning systems, payment processing, and loan management software.
Analytical Abilities: Review applications and make sound recommendations.
Team Collaboration: Effective liaison between departments for streamlined operations.
Detail Orientation: Zero-tolerance for errors in high-compliance environments.

Why Join Us at Robert Half?

Partnering with Robert Half means accessing premier opportunities in Frankfort, KY's finance sector. This long-term contract as a Loan Administrator offers competitive compensation around $15.84/hour (estimating $52,000-$62,000 annually), stability, and exposure to cutting-edge mortgage servicing practices. Benefit from Robert Half's reputation as a top staffing firm, providing training, career coaching, and pathways to permanent roles. Work in a supportive atmosphere focused on compliance, customer impact, and professional growth. Frankfort's vibrant community, combined with this role's meaningful work in affordable housing, makes it an ideal career move. Apply now to elevate your expertise in loan administration—Robert Half is ready to launch your next chapter in housing finance careers.

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