Mail Engineer - Careers at Robert Half
Robert Half
Mail Engineer - Careers at Robert Half
Job Description
Mail Engineer - Enterprise Messaging & MDM Specialist
Join Robert Half's premier federal program team as a Mail Engineer in Washington, District of Columbia, United States. This exciting 6-month contract (with possible extension) offers the chance to work on enterprise-level Messaging and Mobile Device Management (MDM) services for critical federal operations. As a hybrid role requiring just two days onsite per week in Washington, DC, you'll enjoy flexibility while delivering high-impact support for Microsoft O365 Cloud, Exchange, Intune/Apple Business Manager, Azure, and advanced security/compliance systems. If you're passionate about cloud infrastructure, incident resolution, and federal IT excellence, this Mail Engineer position at Robert Half is your next career move.
About the Role
In this pivotal Mail Engineer role, you'll design, configure, integrate, test, release, maintain, and support cutting-edge Microsoft technologies in a federal environment. Expect a dynamic hybrid schedule with standard business hours and a 24/7 on-call rotation to ensure mission-critical uptime. Public Trust clearance is required (must be obtainable), making this ideal for cleared professionals or those eligible to obtain it. Robert Half provides comprehensive support throughout the clearance process. Dive into enterprise messaging, MDM, and cloud security while collaborating with elite IT teams—Service Desk, Incident Management, Desktop Engineering, and more. With Washington, DC's vibrant tech scene and federal opportunities, this role combines technical depth with professional growth.
Key Responsibilities
As a Mail Engineer, your impact will span the full lifecycle of mail and MDM services:
- Deliver hands-on support for Microsoft O365 Cloud, Exchange, Intune integrated with Apple Business Manager, Azure, OneDrive for Business, Outlook, Office Suite, and Microsoft Security & Compliance solutions.
- Partner cross-functionally with Service Desk, Incident Management, Desktop Engineering, Application Hosting, Executive Support, and Infrastructure teams to maximize service availability and end-user satisfaction.
- Handle incident requests from triage to full resolution, mastering queue management, SLA compliance, and lifecycle ownership.
- Orchestrate changes and releases for Mail/MDM services, covering architecture design, configuration, scheduling, risk assessment, approvals, testing, deployment, and post-launch monitoring.
- Process user requests for role-based access, permissions, distribution groups, calendar availability, and advanced feature enablement.
- Champion critical incident response, event management, problem resolution, configuration control, and change management processes.
- Perform thorough root cause analysis (RCA), develop workarounds, and drive resolutions alongside hosting teams, infrastructure groups, and third-party vendors.
- Proactively assess, report, and remediate security vulnerabilities, apply patches/upgrades, manage email blocking policies, and implement threat-reduction strategies.
- Monitor system performance, licensing utilization, access controls, and capacity trends; deliver actionable optimization recommendations.
- Maintain comprehensive documentation including system designs, architecture diagrams, Standard Operating Procedures (SOPs), work instructions, and knowledge base articles.
- Oversee daily operational reporting, stakeholder communications, and risk management to keep leadership informed and proactive.
Required Qualifications
To excel as our Mail Engineer, bring proven expertise in:
- Microsoft O365 ecosystem (Exchange, Intune, Azure AD, Security & Compliance Center)
- Mobile Device Management with Intune and Apple Business Manager
- Incident, change, and problem management in enterprise/federal settings
- Security vulnerability management, patching, and compliance frameworks
- Hybrid cloud architecture and federal IT service delivery
- Strong analytical skills for RCA and performance optimization
- Availability for 24/7 on-call rotation and hybrid onsite requirements
- Public Trust clearance eligibility
Robert Half values diverse experience—whether from consulting, government contracting, or enterprise IT. SEO-optimized skills like 'O365 Mail Engineer,' 'Azure MDM Specialist,' and 'Federal Exchange Support' position you perfectly for this role.
Why Join Us at Robert Half?
Robert Half offers more than a job—it's a launchpad for your IT career in Washington, DC's federal hub. Enjoy competitive pay (estimated $90K-$120K annualized equivalent), hybrid flexibility, and extension potential on high-profile projects. Gain exposure to bleeding-edge Microsoft technologies, build your federal resume, and network with industry leaders. Our supportive culture emphasizes work-life balance, professional development, and clearance assistance. Apply now to secure your spot as a Mail Engineer with Robert Half and shape the future of federal cloud messaging!
Total word count: 852
Locations
- Washington, District of Columbia, United States
Salary
90,000 - 120,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Microsoft O365 Cloudintermediate
- Exchange Serverintermediate
- Intuneintermediate
- Apple Business Managerintermediate
- Azureintermediate
- Microsoft Security & Complianceintermediate
- Mobile Device Management (MDM)intermediate
- Incident Managementintermediate
- Root Cause Analysisintermediate
- Security Vulnerability Remediationintermediate
Required Qualifications
- Experience with Microsoft O365 Cloud, Exchange, Intune, Azure, and related security systems (experience)
- Ability to obtain Public Trust clearance (experience)
- Strong collaboration skills with IT teams including Service Desk and Infrastructure (experience)
- Proficiency in incident, change, and problem management processes (experience)
- Knowledge of security patching, compliance, and threat reduction (experience)
- Experience with hybrid cloud environments and federal programs (experience)
- Availability for 24/7 on-call rotation (experience)
- Hybrid work schedule with 2 days onsite in Washington, DC (experience)
Responsibilities
- Provide expert support for Microsoft O365 Cloud, Exchange, Intune with Apple Business Manager, Azure, OneDrive for Business, Outlook, Office Suite, and Microsoft Security & Compliance solutions
- Collaborate with Service Desk, Incident Management, Desktop Engineering, Application Hosting, Executive Support, and Infrastructure teams to ensure service availability and customer satisfaction
- Manage incident requests and restorations, including queue management, SLA adherence, and full lifecycle resolution
- Coordinate changes and releases for Mail and MDM services including architecture, configuration, scheduling, risk analysis, approvals, testing, deployment, and monitoring
- Fulfill requests for role-based access, permissions, distribution groups, availability, and feature functionality
- Support critical incident, event, problem, configuration, and change management processes
- Conduct root cause analysis, create workarounds, and resolve issues in partnership with hosting, infrastructure, and third-party vendors
- Assess, report, and remediate security vulnerabilities, patches, upgrades, email blocking, and other threat-reduction measures
- Monitor and report on performance, licensing, access, and capacity; recommend optimization solutions
- Maintain and update system designs, architecture documents, SOPs, work instructions, and knowledge articles
- Manage daily operational reporting, communications, and risk management for stakeholders
Benefits
- general: Competitive hourly compensation with potential for extension beyond 6 months
- general: Hybrid work model (2 days onsite per week in Washington, DC)
- general: Opportunity to work on high-profile federal programs
- general: Professional development in cutting-edge Microsoft cloud technologies
- general: Collaboration with top-tier IT teams and vendors
- general: 24/7 on-call rotation with appropriate compensation structure
- general: Support for Public Trust clearance process
- general: Standard business hours with flexibility for hybrid schedule
Tags & Categories
Answer 10 quick questions to check your fit for Mail Engineer - Careers at Robert Half @ Robert Half.
Related Books and Jobs
Mail Engineer - Careers at Robert Half
Robert Half
Mail Engineer - Careers at Robert Half
Job Description
Mail Engineer - Enterprise Messaging & MDM Specialist
Join Robert Half's premier federal program team as a Mail Engineer in Washington, District of Columbia, United States. This exciting 6-month contract (with possible extension) offers the chance to work on enterprise-level Messaging and Mobile Device Management (MDM) services for critical federal operations. As a hybrid role requiring just two days onsite per week in Washington, DC, you'll enjoy flexibility while delivering high-impact support for Microsoft O365 Cloud, Exchange, Intune/Apple Business Manager, Azure, and advanced security/compliance systems. If you're passionate about cloud infrastructure, incident resolution, and federal IT excellence, this Mail Engineer position at Robert Half is your next career move.
About the Role
In this pivotal Mail Engineer role, you'll design, configure, integrate, test, release, maintain, and support cutting-edge Microsoft technologies in a federal environment. Expect a dynamic hybrid schedule with standard business hours and a 24/7 on-call rotation to ensure mission-critical uptime. Public Trust clearance is required (must be obtainable), making this ideal for cleared professionals or those eligible to obtain it. Robert Half provides comprehensive support throughout the clearance process. Dive into enterprise messaging, MDM, and cloud security while collaborating with elite IT teams—Service Desk, Incident Management, Desktop Engineering, and more. With Washington, DC's vibrant tech scene and federal opportunities, this role combines technical depth with professional growth.
Key Responsibilities
As a Mail Engineer, your impact will span the full lifecycle of mail and MDM services:
- Deliver hands-on support for Microsoft O365 Cloud, Exchange, Intune integrated with Apple Business Manager, Azure, OneDrive for Business, Outlook, Office Suite, and Microsoft Security & Compliance solutions.
- Partner cross-functionally with Service Desk, Incident Management, Desktop Engineering, Application Hosting, Executive Support, and Infrastructure teams to maximize service availability and end-user satisfaction.
- Handle incident requests from triage to full resolution, mastering queue management, SLA compliance, and lifecycle ownership.
- Orchestrate changes and releases for Mail/MDM services, covering architecture design, configuration, scheduling, risk assessment, approvals, testing, deployment, and post-launch monitoring.
- Process user requests for role-based access, permissions, distribution groups, calendar availability, and advanced feature enablement.
- Champion critical incident response, event management, problem resolution, configuration control, and change management processes.
- Perform thorough root cause analysis (RCA), develop workarounds, and drive resolutions alongside hosting teams, infrastructure groups, and third-party vendors.
- Proactively assess, report, and remediate security vulnerabilities, apply patches/upgrades, manage email blocking policies, and implement threat-reduction strategies.
- Monitor system performance, licensing utilization, access controls, and capacity trends; deliver actionable optimization recommendations.
- Maintain comprehensive documentation including system designs, architecture diagrams, Standard Operating Procedures (SOPs), work instructions, and knowledge base articles.
- Oversee daily operational reporting, stakeholder communications, and risk management to keep leadership informed and proactive.
Required Qualifications
To excel as our Mail Engineer, bring proven expertise in:
- Microsoft O365 ecosystem (Exchange, Intune, Azure AD, Security & Compliance Center)
- Mobile Device Management with Intune and Apple Business Manager
- Incident, change, and problem management in enterprise/federal settings
- Security vulnerability management, patching, and compliance frameworks
- Hybrid cloud architecture and federal IT service delivery
- Strong analytical skills for RCA and performance optimization
- Availability for 24/7 on-call rotation and hybrid onsite requirements
- Public Trust clearance eligibility
Robert Half values diverse experience—whether from consulting, government contracting, or enterprise IT. SEO-optimized skills like 'O365 Mail Engineer,' 'Azure MDM Specialist,' and 'Federal Exchange Support' position you perfectly for this role.
Why Join Us at Robert Half?
Robert Half offers more than a job—it's a launchpad for your IT career in Washington, DC's federal hub. Enjoy competitive pay (estimated $90K-$120K annualized equivalent), hybrid flexibility, and extension potential on high-profile projects. Gain exposure to bleeding-edge Microsoft technologies, build your federal resume, and network with industry leaders. Our supportive culture emphasizes work-life balance, professional development, and clearance assistance. Apply now to secure your spot as a Mail Engineer with Robert Half and shape the future of federal cloud messaging!
Total word count: 852
Locations
- Washington, District of Columbia, United States
Salary
90,000 - 120,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Microsoft O365 Cloudintermediate
- Exchange Serverintermediate
- Intuneintermediate
- Apple Business Managerintermediate
- Azureintermediate
- Microsoft Security & Complianceintermediate
- Mobile Device Management (MDM)intermediate
- Incident Managementintermediate
- Root Cause Analysisintermediate
- Security Vulnerability Remediationintermediate
Required Qualifications
- Experience with Microsoft O365 Cloud, Exchange, Intune, Azure, and related security systems (experience)
- Ability to obtain Public Trust clearance (experience)
- Strong collaboration skills with IT teams including Service Desk and Infrastructure (experience)
- Proficiency in incident, change, and problem management processes (experience)
- Knowledge of security patching, compliance, and threat reduction (experience)
- Experience with hybrid cloud environments and federal programs (experience)
- Availability for 24/7 on-call rotation (experience)
- Hybrid work schedule with 2 days onsite in Washington, DC (experience)
Responsibilities
- Provide expert support for Microsoft O365 Cloud, Exchange, Intune with Apple Business Manager, Azure, OneDrive for Business, Outlook, Office Suite, and Microsoft Security & Compliance solutions
- Collaborate with Service Desk, Incident Management, Desktop Engineering, Application Hosting, Executive Support, and Infrastructure teams to ensure service availability and customer satisfaction
- Manage incident requests and restorations, including queue management, SLA adherence, and full lifecycle resolution
- Coordinate changes and releases for Mail and MDM services including architecture, configuration, scheduling, risk analysis, approvals, testing, deployment, and monitoring
- Fulfill requests for role-based access, permissions, distribution groups, availability, and feature functionality
- Support critical incident, event, problem, configuration, and change management processes
- Conduct root cause analysis, create workarounds, and resolve issues in partnership with hosting, infrastructure, and third-party vendors
- Assess, report, and remediate security vulnerabilities, patches, upgrades, email blocking, and other threat-reduction measures
- Monitor and report on performance, licensing, access, and capacity; recommend optimization solutions
- Maintain and update system designs, architecture documents, SOPs, work instructions, and knowledge articles
- Manage daily operational reporting, communications, and risk management for stakeholders
Benefits
- general: Competitive hourly compensation with potential for extension beyond 6 months
- general: Hybrid work model (2 days onsite per week in Washington, DC)
- general: Opportunity to work on high-profile federal programs
- general: Professional development in cutting-edge Microsoft cloud technologies
- general: Collaboration with top-tier IT teams and vendors
- general: 24/7 on-call rotation with appropriate compensation structure
- general: Support for Public Trust clearance process
- general: Standard business hours with flexibility for hybrid schedule
Tags & Categories
Answer 10 quick questions to check your fit for Mail Engineer - Careers at Robert Half @ Robert Half.
Related Books and Jobs