About the Role

Join Robert Half's esteemed client in the healthcare sector as a Medical Customer Service Representative in beautiful Minneapolis, Minnesota. This contract-to-permanent position offers a rewarding chance to make a direct impact on patients' lives by ensuring they receive vital medical equipment promptly. As a key player in our dynamic team, you'll provide top-tier support to clients and partners, handling everything from order processing to issue resolution. With a competitive salary of $19 per hour, this role is perfect for compassionate professionals passionate about healthcare customer service. Minneapolis, known as the City of Lakes, provides an ideal backdrop with its vibrant culture, top healthcare facilities, and excellent quality of life.

Why This Role Matters

In the fast-paced world of durable medical equipment (DME), your expertise will bridge the gap between patients in need and life-enhancing devices like wheelchairs, oxygen supplies, and mobility aids. Expect to manage high-volume tasks while delivering personalized service that upholds our commitment to excellence. This position is more than a job—it's a stepping stone to a stable career in healthcare administration.

Key Responsibilities

Your daily impact will be significant, with clear expectations to drive efficiency and satisfaction:

• Accurately process up to 15 medical equipment orders daily using our proprietary software system, ensuring zero errors in data entry.
• Handle approximately 40 inbound calls per day, efficiently addressing inquiries, resolving issues, and providing real-time solutions.
• Provide detailed, accurate information from our extensive product catalog to assist clients and partners in making informed decisions.
• Ensure timely order entry to guarantee patients receive necessary medical equipment without delays, directly improving health outcomes.
• Deliver exceptional customer service, expertly handling concerns related to billing, insurance verification, and product availability.
• Collaborate closely with team members to uphold high standards of accuracy, timeliness, and operational excellence.
• Stay current on durable medical equipment (DME) trends, regulations, and innovations to offer knowledgeable, confident assistance.
• Troubleshoot and resolve complex order-related issues swiftly, minimizing disruptions and enhancing client trust.
• Maintain strict compliance with all healthcare regulations, HIPAA standards, and company policies in every interaction.

Daily Workflow

A typical day involves a balanced mix of phone support, data processing, and team huddles, with performance metrics focused on call volume, order accuracy, and customer satisfaction scores.

Required Qualifications

We seek dedicated individuals with the right blend of skills and experience:

• High school diploma or equivalent; associate's degree in healthcare administration preferred.
• At least 1 year of customer service experience, ideally in medical or healthcare settings.
• Strong familiarity with durable medical equipment (DME) products and processes.
• Proven ability to handle high-volume inbound calls (40+ daily) with patience and professionalism.
• Proficiency in customer service software, CRM systems, and order management tools.
• Excellent verbal and written communication skills for clear client interactions.
• Knowledge of billing, insurance processes, and product inventory management.
• Exceptional attention to detail and problem-solving abilities for troubleshooting.
• Commitment to healthcare compliance, including HIPAA and regulatory standards.
• Team-oriented mindset with the ability to thrive in a collaborative environment.

Preferred Skills

Bonus points for multilingual abilities, prior DME experience, or certifications in medical billing/customer service.

Why Join Us

At Robert Half, we connect top talent with transformative opportunities. This role offers:

• Contract-to-Permanent Path: Start as a contractor with full-time conversion potential after successful performance.
• Competitive Compensation: $19/hour (approx. $39,520 annually based on full-time), plus benefits upon conversion.
• Meaningful Work: Contribute to patients' quality of life in the thriving Minneapolis healthcare hub.
• Professional Growth: Access training, mentorship, and career advancement in healthcare.
• Supportive Culture: Work with a collaborative team in a modern office equipped with cutting-edge tools.
• Prime Location: Enjoy Minneapolis's lakeside charm, cultural scene, and robust job market.

Robert Half is a leader in staffing, specializing in healthcare roles across the U.S. Apply now for Medical Customer Service Rep jobs in Minneapolis, MN and elevate your career while making a difference. We prioritize diversity, equity, and inclusion—all qualified applicants encouraged to apply. Keywords: DME customer service, medical order processing, healthcare call center, Robert Half careers.