Medical Customer Service Representative - Join Robert Half's Remote Team in Fargo, ND

Robert Half is excited to announce an opportunity for a Remote Medical Call Center Representative to support our healthcare clients in delivering outstanding patient experiences. Based in Fargo, North Dakota, this fully remote role is perfect for detail-oriented professionals who excel in customer service and have a passion for helping patients navigate medical billing inquiries. As the first point of contact for patients, you'll play a crucial role in ensuring satisfaction and accuracy in a high-volume call environment. Important: Candidates must reside in North Dakota to be eligible for this position.

Working various shifts between 8am – 6pm EST, Monday through Friday, you'll enjoy the flexibility of remote work while contributing to a mission-driven team committed to excellence. If you're seeking remote medical customer service jobs in Fargo, ND, or healthcare call center careers, this role offers stability, growth, and the chance to make a real difference.

About the Role

In this full-time position, you'll handle inbound calls from patients seeking clarification on medical bills, insurance coverage, payments, and more. Robert Half provides a supportive remote setup, including all necessary equipment and software training. Our team thrives in a fast-paced setting where empathy meets efficiency, ensuring every patient interaction upholds the highest standards of care and compliance. With Robert Half's reputation as a leader in staffing and healthcare solutions, you'll join a network of professionals dedicated to patient-centered service.

Key Responsibilities

• Answer high-volume, continuous inbound calls from patients inquiring about medical bills, providing prompt and accurate assistance.
• Review patient account details, statements, insurance information, and payment histories in real-time while on the call.
• Explain complex charges, outstanding balances, payment plans, and resolution steps in a clear, professional, and empathetic manner.
• Accurately document every call, interaction, and outcome in the customer relationship management (CRM) system for seamless follow-up.
• Escalate issues to billing, insurance verification, or revenue cycle management teams as needed, fostering strong internal collaboration.
• Monitor and achieve key performance indicators (KPIs) for call quality, accuracy, productivity, and patient satisfaction scores.
• Uphold strict adherence to HIPAA regulations, protecting sensitive patient health information (PHI) at all times.
• Adapt to various shifts within the 8am-6pm EST window to support operational needs.

Required Qualifications

To succeed in this role, candidates should demonstrate:

• North Dakota residency (mandatory for compliance and eligibility).
• At least 1 year of customer service experience, ideally in a medical call center, healthcare billing, or similar high-volume environment.
• Proficiency with computers, including typing speed of 35+ WPM, and familiarity with CRM or billing software (training provided).
• Exceptional verbal communication skills, active listening, and the ability to convey empathy over the phone.
• Strong multitasking abilities to handle system navigation while engaging with callers.
• High school diploma or GED; associate's degree in healthcare administration or related field is a plus.
• Knowledge of medical terminology, insurance types (e.g., Medicare, Medicaid), and billing codes preferred.
• Impeccable attention to detail and commitment to accuracy under pressure.
• Clear background check and ability to pass HIPAA training.

This role demands resilience in a fast-paced remote setting, but rewards those who prioritize patient satisfaction and teamwork.

Why Join Us at Robert Half?

Robert Half offers more than just a job—it's a career launchpad in the healthcare staffing industry. Enjoy a fully remote work environment with a consistent full-time schedule, allowing you to balance professional and personal life. We invest in your success through comprehensive training, ongoing support from experienced supervisors, and clear paths for advancement into senior representative or team lead roles.

Our mission-driven culture emphasizes exceptional patient experiences, backed by competitive compensation starting at $18/hour (approximately $37,440 annually). Additional perks include access to Robert Half's employee benefits like health insurance options, 401(k) matching, paid time off, and professional development resources. Join a collaborative team that's passionate about healthcare innovation and patient advocacy.

Ready to elevate your career in remote medical customer service in Fargo, North Dakota? Apply today and become part of Robert Half's legacy of excellence. We look forward to welcoming you to our growing remote workforce!