About the Role

Robert Half is excited to announce an opportunity for a Medical Customer Service Representative to join our dynamic remote team in Little Rock, Arkansas. As a pivotal first point of contact for patients, you will handle inbound calls related to medical billing inquiries in a fully remote capacity. This role is perfect for detail-oriented professionals who excel in fast-paced environments, possess a passion for patient-focused service, and are committed to problem-solving with empathy. Important: Candidates must reside in Arkansas to be eligible. With a competitive pay rate of $18 per hour and flexible shifts between 8am and 6pm EST, Monday through Friday, this full-time position offers the work-life balance you crave while contributing to exceptional healthcare experiences.

Working remotely with Robert Half means leveraging cutting-edge technology to serve patients across the region. You'll dive into account details, demystify complex billing statements, and guide patients through payment options—all from the comfort of your home. Our mission-driven team prioritizes patient satisfaction, and you'll play a key role in upholding that standard while growing your career in the healthcare staffing industry.

Key Responsibilities

Core Daily Duties

• Manage high-volume, continuous inbound calls from patients inquiring about medical bills, ensuring prompt and professional responses.
• Review critical account information including statements, insurance details, and payment histories directly during live calls to provide accurate resolutions.
• Communicate charges, outstanding balances, available payment plans, and next steps in a clear, empathetic, and patient-centered manner.

Documentation and Compliance

• Accurately document every call interaction, patient concern, and resolution in our proprietary systems for seamless follow-up.
• Strictly adhere to HIPAA regulations and all relevant compliance standards to safeguard sensitive patient information.

Team Collaboration and Performance

• Escalate complex issues to billing, insurance, or revenue cycle specialists, fostering strong internal partnerships.
• Consistently meet or exceed key performance indicators for call quality, accuracy, productivity, and patient satisfaction scores.

These responsibilities ensure smooth operations in our remote call center, where your contributions directly impact patient trust and organizational success.

Required Qualifications

To thrive as a Medical Customer Service Representative at Robert Half, candidates should demonstrate a blend of technical aptitude, interpersonal skills, and healthcare knowledge. Key qualifications include:

• Residency Requirement: Must currently live in Arkansas for remote eligibility.
• At least 1 year of customer service experience, ideally in a medical call center, billing, or healthcare setting.
• Proficiency with computer systems, including quick adaptation to CRM and documentation software.
• Exceptional verbal communication, active listening, and empathy—essential for de-escalating frustrated callers.
• Familiarity with medical terminology, insurance processes (e.g., copays, deductibles), and billing codes.
• Demonstrated ability to handle 50+ calls per day in a high-volume environment.
• High school diploma or GED; associate's degree in healthcare administration preferred.
• Flexibility for various shifts within 8am-6pm EST, Monday-Friday.
• Unwavering commitment to privacy laws like HIPAA and PHI protection.

If you embody these traits and seek a role where your skills make a tangible difference, apply today!

Why Join Us

At Robert Half, we don't just offer a job—we provide a launchpad for your career in healthcare customer service. Enjoy a fully remote setup with all the tools you need to succeed from day one. Our comprehensive training program equips you with the latest in billing protocols and call-handling best practices, backed by ongoing support from dedicated supervisors.

Benefits extend beyond the paycheck: consistent full-time hours ensure financial stability, while growth opportunities abound—many team members advance to senior roles or specialized positions. Be part of a collaborative, mission-driven culture obsessed with patient experience, where your work truly matters. Competitive $18/hour pay translates to approximately $37,440 annually (based on 40 hours/week), with potential for performance bonuses.

Robert Half is a leader in staffing solutions, connecting top talent with rewarding opportunities. Join us in Little Rock, Arkansas, and elevate your career while delivering outstanding service. Keywords: remote medical call center jobs Arkansas, healthcare customer service careers, medical billing representative remote. Apply now and start making an impact!