About the Role

Join our expanding medical practice in Indianapolis, Indiana, as a Medical Front Desk Specialist through Robert Half's premier staffing solutions. This full-time position serves as the welcoming first point of contact for patients, ensuring seamless operations in a fast-paced healthcare environment. With a consistent Monday through Friday schedule from 8:00 a.m. to 5:00 p.m., you'll enjoy work-life balance while contributing to exceptional patient care. Ideal for multitasking professionals who thrive on problem-solving and creating positive daily experiences, this role offers $18 per hour with opportunities for growth in a supportive team setting. Robert Half connects top talent like you with rewarding healthcare careers in Indianapolis, IN.

Why This Role Stands Out

In the heart of Indianapolis, our client is a growing medical practice committed to patient-centered care. As a Medical Front Desk Specialist, you'll be the face of the practice, handling everything from warm greetings to efficient administrative tasks. This position demands professionalism, empathy, and efficiency—perfect for those passionate about healthcare administration. With Robert Half's backing, you'll benefit from expert recruitment support and access to high-quality job opportunities across the United States.

Key Responsibilities

Your day-to-day duties will keep the front office running smoothly:

• Greet and check-in patients: Welcome patients with courtesy, verify identities, and ensure a professional first impression.
• Manage high-volume calls: Answer phones promptly, schedule appointments, and resolve patient inquiries with empathy and accuracy.
• Handle registration and verification: Process new patient registrations, verify insurance eligibility, and confirm upcoming appointments to minimize no-shows.
• Maintain records: Update and organize confidential patient information in electronic health records (EHR) systems, adhering to HIPAA standards.
• Collaborate with team: Partner with nurses, physicians, and support staff to streamline clinic workflows and support overall operations.
• Problem-solve effectively: Address unexpected issues like billing discrepancies or scheduling conflicts with quick, solution-oriented thinking.
• Organize the front office: Maintain a clean, welcoming reception area compliant with infection control and practice policies.
• Process payments: Collect co-pays, deductibles, and payments while reconciling daily financials accurately.

These responsibilities highlight the dynamic nature of medical front desk work, blending customer service with administrative precision in Indianapolis's thriving healthcare sector.

Required Qualifications

To excel in this Medical Front Desk Specialist role, candidates should possess:

• High school diploma or GED; associate's degree in healthcare administration or related field preferred.
• 1-2 years of experience in a medical office, front desk, or customer-facing healthcare role.
• Proficiency in medical office software like Epic, Cerner, or similar EHR systems.
• Strong understanding of medical terminology, insurance verification (e.g., Medicare, Medicaid, private payers), and billing codes.
• Exceptional verbal and written communication skills with a patient-focused approach.
• Demonstrated ability to multitask in high-pressure environments while maintaining accuracy and confidentiality.
• Professional appearance, positive attitude, and empathy for diverse patient populations.
• Basic computer skills including Microsoft Office Suite and typing speed of 45+ WPM.

Robert Half prioritizes candidates with proven reliability and a passion for healthcare. Background checks and references are standard for this position.

Why Join Us

Choosing this role through Robert Half means more than a job—it's a career launchpad in Indianapolis, IN. Enjoy competitive pay at $18/hour (approximately $37,440 annually based on full-time hours), plus robust benefits like health insurance, 401(k) matching, PTO, and professional development. Our client's expanding practice offers stability and advancement in a predictable schedule free from weekends or evenings. Benefit from Robert Half's industry-leading support, including resume optimization, interview coaching, and access to exclusive job networks. Thrive in a collaborative environment where your skills directly impact patient satisfaction and practice success. Apply today to elevate your healthcare career with Robert Half in vibrant Indianapolis, United States—where opportunity meets excellence. (Word count: 812)