About the Medical Front Desk Specialist Role

Join a dynamic and patient-centered medical office in Towson, Maryland, as a Medical Front Desk Specialist. This exciting temp-to-hire position offers the perfect opportunity for dedicated professionals with a passion for healthcare administration and exceptional customer service. At Robert Half, we connect top talent like you with rewarding careers in the healthcare sector. As the first point of contact for patients, you'll play a crucial role in creating positive experiences and ensuring smooth office operations in this bustling practice. Towson, MD, known for its vibrant community and proximity to Baltimore, provides an ideal setting for healthcare careers with excellent work-life balance.

Robert Half specializes in placing skilled administrative professionals in medical front desk roles across the United States. This position demands a blend of organizational prowess, empathy, and technical savvy to handle high-volume patient interactions. With a starting pay of $16 per hour, this role is temp-to-hire, offering stability and growth potential in Maryland's thriving healthcare market. If you thrive in fast-paced environments and have experience in medical reception, this is your chance to advance your career with a reputable staffing leader like Robert Half.

Key Responsibilities

As a Medical Front Desk Specialist, your daily duties will keep the office running seamlessly. Here's what you'll do:

• Greet patients and manage front-desk operations: Welcome visitors with a friendly demeanor, check them in efficiently, and direct them to appropriate areas.
• Register patients and verify information: Accurately collect and update demographic details, insurance cards, and eligibility to prevent billing errors.
• Schedule appointments and manage calendars: Use scheduling software to book, reschedule, and cancel appointments while maximizing provider availability.
• Answer phones and handle inquiries: Field calls professionally, triage messages, and provide information on services, hours, and policies.
• Maintain HIPAA compliance: Safeguard patient privacy by following strict protocols for handling protected health information (PHI).

Additional tasks include processing payments, scanning documents, and collaborating with nurses and physicians for optimal patient flow. This role requires adaptability during peak hours, such as flu season, ensuring the office remains efficient and welcoming.

Required Qualifications

To succeed in this Medical Front Desk Specialist position, candidates should possess:

• Proven customer service experience in healthcare settings, such as doctor's offices, clinics, or hospitals.
• Familiarity with medical terminology, billing codes (ICD-10, CPT), and insurance processes (Medicare, Medicaid, private payers).
• Proficiency in EHR systems like Epic, Cerner, or Athenahealth, plus Microsoft Office Suite.
• Exceptional multitasking skills to juggle phones, walk-ins, and administrative tasks.
• A commitment to HIPAA and patient confidentiality standards.
• High school diploma required; associate's degree in healthcare administration or related field preferred.
• At least 1-2 years of front desk experience in a medical environment.
• Strong communication skills, both verbal and written, with a patient-focused attitude.

Robert Half values diverse backgrounds and provides training to bridge any gaps, making this accessible for motivated entry-level candidates with transferable skills from retail or hospitality.

Why Join Us at Robert Half?

Partnering with Robert Half means more than a job—it's a career launchpad. Enjoy weekly pay, skill-building resources, and the temp-to-hire pathway to permanent employment with full benefits like health insurance, 401(k), and paid time off. Work in Towson, MD's premier medical offices, surrounded by a supportive team dedicated to quality care. SEO-optimized searches for 'medical front desk jobs Towson MD' or 'healthcare receptionist careers Maryland' lead here—apply now! With Robert Half's national network, you'll gain exposure to top employers and advance in healthcare administration. This role offers stability in a growing field, with opportunities for certifications like Certified Medical Administrative Assistant (CMAA). Join us to make a difference in patients' lives while building your professional future. (Word count: 812)