About the Medical Scheduler Role

Join Robert Half's esteemed healthcare team in Portland, Oregon, as a Medical Scheduler. This pivotal role is the frontline of patient care coordination, ensuring seamless appointment management and exceptional service delivery in a fast-paced medical environment. At Robert Half, we partner with top healthcare providers to deliver contract, temporary, and full-time staffing solutions that drive operational excellence. As a Medical Scheduler, you'll play a crucial role in optimizing daily clinic workflows, reducing wait times, and enhancing patient satisfaction. Ideal for detail-oriented professionals with a passion for healthcare administration, this position offers the chance to make a tangible impact on patient experiences while advancing your career in medical office management.

Portland, Oregon, known for its vibrant healthcare sector and innovative medical facilities, provides the perfect backdrop for this opportunity. With Robert Half's national reach and local expertise, you'll benefit from unmatched job stability, professional growth, and networking in the Pacific Northwest's thriving health industry. Whether you're transitioning from customer service or building on medical receptionist experience, this role is your gateway to a rewarding career in healthcare scheduling.

Key Responsibilities

The Medical Scheduler position demands precision, empathy, and efficiency. Here's what your day-to-day will look like:

• Appointment Management: Efficiently schedule, confirm, and manage patient appointments using phone, online portals, and integrated scheduling software. Handle high-volume calls with poise, ensuring no double-bookings or conflicts.
• Patient Data Verification: Accurately collect and update patient demographics, insurance details, and contact information to facilitate smooth billing and care coordination.
• Interdepartmental Collaboration: Act as a liaison between patients and clinical staff, promptly relaying schedule adjustments, urgent referrals, or special instructions.
• Record Maintenance: Keep meticulous, HIPAA-compliant records in electronic health record (EHR) systems, ensuring data integrity and accessibility for providers.
• Patient Support: Field inquiries on appointment status, provider availability, wait times, preparation instructions, and basic procedural information with professionalism and reassurance.
• Protocol Adherence: Manage cancellations, no-shows, and rescheduling per clinic guidelines, minimizing disruptions and maximizing resource utilization.
• Front-Office Support: Assist with reception duties, check-ins, and administrative tasks during peak periods to maintain clinic flow.

Required Qualifications

To excel as a Medical Scheduler with Robert Half, candidates should possess:

• High school diploma or GED; associate's or bachelor's degree in healthcare administration, business, or related field highly preferred.
• 1-2+ years in medical scheduling, receptionist roles, customer service, or similar healthcare settings.
• Strong computer skills, including proficiency in EHR systems like Epic, Cerner, or Athenahealth, Microsoft Office, and scheduling platforms.
• Exceptional communication skills—both verbal and written—with the ability to interact compassionately with diverse patients.
• Knowledge of medical terminology, insurance verification (e.g., Medicare, Medicaid, private payers), and HIPAA privacy standards.
• Proven multitasking abilities in high-pressure environments, with keen attention to detail and organizational prowess.
• Flexible schedule availability, including potential evenings or weekends based on clinic needs.
• Background check and references required; typing speed of 45+ WPM a plus.

Robert Half values diversity and provides equal opportunity employment. We seek candidates who embody teamwork, reliability, and a commitment to patient-centered care.

Why Join Us at Robert Half?

Choosing Robert Half means more than a job—it's a career launchpad. Enjoy competitive pay starting at $19/hour (approximately $39,520-$45,520 annually based on full-time), with opportunities for temp-to-hire conversion. Our benefits package includes health insurance, 401(k) matching, PTO, and professional development through Robert Half's renowned training programs.

Work in Portland's dynamic healthcare landscape, surrounded by cutting-edge facilities and supportive teams. Robert Half's expertise in healthcare staffing ensures job security, skill-building workshops on advanced scheduling tools, and pathways to permanent roles in medical administration. Contribute to patient well-being while growing professionally in a company ranked among Forbes' best staffing firms. Apply today and schedule your future with Robert Half!